Francesca's is a popular store known for its unique and high-quality items, making it one of the favorite stores in the mall. Customers appreciate the variety and quality of the products, even though some find the prices a bit high. The shopping experience is greatly enhanced by the helpful and kind staff members. Several reviews highlight the exceptional customer service provided by associates who are professional, caring, and genuinely kind. Customers often mention their positive experiences, noting that staff members go above and beyond, helping with returns, exchanges, and sizing without extra charge. Many describe their visits as memorable, feeling well cared for and enjoying trying on items with helpful feedback. These friendly and talented associates leave a lasting impression, making shopping at Francesca’s a special treat. Overall, the store offers a welcoming environment with helpful staff, unique items, and quality products, making it a favorite spot for many shoppers despite the slightly higher prices.
I went in on the evening of 3/28 and had the most wonderful experience I’ve ever had at Valley View/a Francesca’s! The sales associate was so next level - incredibly helpful, kind, and professional. I felt so cared for and had the absolute best time trying everything on and getting her feedback. I can’t... read full comment
June 2025
Laurie needs a raise! I love francesca’s already, she made me love them even more. She was helpful and so kind, and really took her time to help everyone in the store
May 2024
I stopped in today with a complicated return and exchange and Jessica was the sweetest person ever to help me with ordering the right size in the dress i needed and not pay any extra. she had such amazing customer service and was so helpful!
