Mayo Clinic Health System - La Crosse

Hours: Mayo Clinic Health System is described as a leader in community healthcare, providing world-class care close to home. Patients report the care itself is often of the highest quality, with many noting great experiences, especially during hospital stays. The clinical staff, including doctors, nurses, and therapists, receive consistent praise for being extremely helpful, kind, and knowledgeable. They make patients feel like important individuals rather than just a number. Many patients express deep appreciation for their care teams, who listen well and provide effective, personalized treatment. However, significant frustrations exist with appointment access and administrative systems. Patients report extreme difficulty getting through on the phone, being placed on hold for very long periods, and facing appointment waits of many weeks or even months. The online appointment system is frequently described as worthless. Some patients feel forced to use the Emergency Room for urgent issues due to a lack of timely appointments or the closure of local urgent care options, which is seen as a costly alternative. Billing practices are also noted by some to be steep. While the quality of care from doctors and specialists is highly rated, some mention that emergency room staff can seem slow. Overall, patients affirm the system has very good doctors and specialists, but the challenge of actually accessing that quality care in a timely manner is a major and recurring concern.

• 0.75 miles

  

  Gundersen Lutheran Medical Center Hospital, Medical Centers

1. La Crosse, Wisconsin