-
October 2025 by Brenda Hass
I was able to get my vehicle in quickly and received great customer service. I was also kept informed along the way of what was happening with my vehicle repairs.
-
October 2025 by Carmen Holland
Great service! It was done sooner than expected. The work was great and they practically detailed it!
-
September 2025 by Logan
Very friendly and helpful staff!
-
August 2025 by LeAnne Andersen
Working with Caliber La Crosse has been a disaster. It was constant excuses, deflected responsibility, poor communication and escalating cost. Cost were >20% higher than the estimate; a straightforward 10 day repair has turned into over four months of chaos. Never ever again.
-
July 2025 by L Bush
The staff made me feel really comfortable and walked me through the process. Would deal with them again!
-
June 2025 by Thomas Sandvick
Excellent service, excellent auto body work!
-
June 2025 by randy Goss
We enjoy working with them
-
May 2025 by Bradley James (Bubba)
Excellent, Excellent place to go, to have your vehicle looking brand new.
-
April 2025 by Paul Ahlen
Great job fixing my Chevy truck. Good communication through the whole process. Caliber Collision went out of their way to make the whole process as easy and stress free as possible.
-
April 2025 by Michael Hermann
They are very professional and trustworthy for the body repairs performed on my vehicle!! I hope i don't need them again, but if I do I know it will be done right and won't be in the dark about anything.
-
October 2024 by Julie Stafslien
Good experience overall, work done earlier than expected. Only problem I had was a place to park my rental when picking up my truck, you are so busy with work!
-
October 2024 by Bradley B
Fair and honest work
-
October 2024 by Troy J. (Mi'Hoe)
GEICO set a preliminary estimate for repairs to my basic Honda Accord with 15 hours of work over 5 business days. I scheduled the appointment through GEICOS mobile app specifically for this claim with a drop off appointment of September 11, 2024 at 8am. Upon arrival, my appointment was NOT on Caliber Collisions appointment schedule, AND appeared to be missing from the GEICO app and claim document. I had the receipt/documentation in my
email to present and I was informed of this issue having the potential to delay repairs as Caliber Collision typically receives the preliminary estimate ASAP so they can order parts prior to appointment. *** I have asked Caliber Collision and my my claims specialist from GEICO THREE TIMES at this point how it was possible that the record of my scheduled appointment had disappeared from BOTH entities records without ANY reasoning for this appointment to vanish from both companies records....and not ONE mention to me (the customer receiving exceptional service from Crystal at GEICO and ? at Caliber Collision) of any plausible explanation or even a mention of an attempt to discover the cause of this abhorrent technical error. This is a shining example to be included into my future memoir titled, "A Series of Misfortunate Incidences." Oct 3, 2024 tires are being mounted, and discovery of right suspension issue with two? parts ordered for repair. I was informed on October 8th of the suspension repairs/parts needed for this. October 15, 2024 customer is informed of "potential, possible, reading the future, educated guess, don't hold your breath, this IS our very first rodeo, cross your fingers, we have high confidence that your vehicle will be ready for you on October 16, 2024". Unprecedented scenario or something else is/has played out, causing my rental car coverage from GEICO to extend beyond GEICOS 30 day maximum coverage per auto policy. I will attempt to finish this unpredictable event when my Accord is complete.
-
October 2024 by Anthony Haggerty
Caliber worked on my vehicle to repair a deer hit. They were plagued by parts availability issues that greatly extended the duration (approximately 6 months) of the repair, I believe Caliber did make good effort, though communication from Caliber was limited during this time, to work around the parts availability issues and get us back on the road. Unfortunately that's where the good stops.
When we collected our vehicle there were multiple issues we noticed. The hood was visibly out of alignment, a bent badge was re-sticked, the hood had multiple clearcoat defects, and a paint run on the edge. Caliber did their best to correct these issues, though they are still not factory quality, including sanding and re-clearcoating the hood, but it was disappointing I had to point these issues out.
After I collected the vehicle a second time I noticed the steering wheel had been substantially scratched in that every time you make a turn you feel the scars. I contacted Jake and was told this was existing damage and he provided a single picture showing 2 scratches that are unable to be felt as evidence all of the damage was pre-existing. I provided pictures to Jake showing the new damage and was ghosted. I made multiple attempts over multiple weeks, including stopping in, to review this with Jake but he refused to discuss this further with me and never returned my calls. After a few weeks I escalated to my insurance agent and was told "Caliber believes you did the damage with your belt buckle and there is nothing we can do". I'm not sure about you, but my steering wheel doesn't sit on my belt.
You can see the original and the new pictures below, the pre-intake image is darker and the post-collection images are warmer in tone. In the post collection images you can see a new scratch intersecting the original 2 small scratches. Caliber never documented the significant scratches on the bottom and side of the steering wheel.
Being ghosted by someone you trusted (who collected $15,000 from my insurance) to take care of your vehicle is incredibly disappointing.
-
October 2024 by Loren D.
I rated 5/5 stars because of their timeliness, professionalism, and courtesy. They were outstanding in the auto body (cosmetic) repairs of two different vehicles of mine. I highly recommend them!
