-
December 2023 by Amy Streveler
I needed to refinance a car loan and had no clue. Everyone was kind, friendly, and incredibly helpful; I cannot express my gratitude enough!
-
July 2023 by Greg Douglas
I renewed a CD and both employees I interacted with were knowledgeable, friendly and very helpful. I was walked thru the process and all went very quickly and smoothly.
-
July 2023 by DITHER
No one answers the phone, workers are disrespectful. There is no communication, workers seem overworked underappreciated and underpaid and ultimately it effects your customer base.Don't do business with these people.
-
March 2023 by Anna Kauffman
Since Heritage switched to Connexus, their communication is almost non-existent and terrible. Recently, when something wasn't right with my mobile deposit, they didn't even bother to email me or call me to let me know there was an issue. They only sent a message in the app, which is not an obvious place to receive that information. They also have made it impossible to directly contact your local branch and instead force customers to go through a call center for any issues/questions. They also took away the ability to access the bank credit card from the app. Instead, it's now necessary to either download a completely different app or visit a separate website. Overall, baking with Connexus is more complicated and not as customer-friendly. It's too bad the decision was made for Heritage to be bought out by Connexus. I'm really disappointed in my experiences.
-
March 2023 by Rosemary Godfrey
Everyone who helped us were very professional and easy to talk with. We left the credit union feeling very pleased with our transactions and the manager, Ann was very, very helpful.
-
March 2023 by Seth Sennett
Everyone at Connexus that I talked to was super nice, and they had no issue with answering all of my questions and helping me with the process
-
December 2022 by Chris Woods
Very friendly and knowledgeable staff.
-
October 2022 by Bud Sutten
I've never been to any other bank, let alone any business that has had such an amazing staff employed there. I've been banking there for years, and it didn't matter if it was a simply transaction, or a complicated issue that I needed help with, everyone there has always been extremely helpful, efficient, kind, patient, and knowledgeable. I really can't say enough good things about the staff there. Thank you so much to everyone working there for making me feel both secure and extremely happy to be banking there!!!!
-
December 2021 by Dennis G Wood Sr
Heritage Credit Union has always protected me and my money.Checking, savings and a couple small loans to get me through some tough times. The hometown friendly feeling makes every transaction feel like a family experience. (If that makes sense) Proud to see my children and many friends also trust our friends at Heritage! Thank you!
-
December 2021 by Laura Josephs
With being new to the area, I needed a credit union that gave me the same support I found in Green bay. Heritage went above and beyond to make me feel welcome, thank goodness I didn't go elsewhere.
-
November 2021 by Zack Kerr
My wife and I had the pleasure of working Monica Gonzalez at the E State location. Despite my consistent calling and questions, she was always very friendly, courteous, and helpful. My wife and I ecstatic with our new car, and very grateful. Thank you Monica!
-
October 2021 by James Heaser
ELISHA, RACHEL, ANN and associates at Heritage CU in Ladysmith, WI created and executed a flawless refinance experience in an expeditious time.I am appreciative of the grace and intelligence demonstrated by the TEAM in their quest for excellence on my behalf.Thank you, Jim Heaser
-
September 2021 by Angela Wiemer
Very knowledgeable staff, made the home buying process easy.
-
August 2021 by Rick Moen
I can’t express The level of appreciation for the assistance and fast service Rachel has done for our business and including Alicia when Rachel isn’t available, they both deserve Recognition For their thorough work, thank you both very much.?
-
August 2021 by Cookie Benson
Always friendly, helpful, & willing to help.