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December 2023 by Laura H
Good old fashoned customer service that u rarely see anymore! Served up with fair pricing. Will be using them for all my auto needs in the future.
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March 2023 by Tammy Steward
Called mid afternoon on a Fri to see about getting a vehicle towed. We were going to do it ourself but decided not too. Super polite on the phone both times I called. The tow truck almost beat us to our cabin where the vehicle was getting towed too. Highly recommend them!
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January 2023 by Austin Denny
We had broken down while visiting family in the area and they came to our need at a minutes notice. We can not thank them enough for getting us back on the road and home safely in time to go back to work after our holiday travels.
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January 2023 by Austin D.
we had been up visiting family from a distance and they came to our need last minute when our vehicle broke down, and got us towed to the Chevy dealer so it could be repaired under warranty. between all the awesome people that helped us we made it home on schedule to get back to work after our holiday travels. Thank you so much for your time, service, and care in a tome we needed help. I will forever be greatful.
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November 2022 by Stephen Brandt
Towed our semi to Peterbilt dealer. Great service,professional,courteous driver. Thanks,!@
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October 2022 by Jim Vredeveld
Jerry did a excellent job towing and fixing my car for under the price of others. Highly recommend
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August 2022 by Ryan Smith
Full disclosure: I've only gone to this place once as of this writing.That said, I will gladly bring my business here again. They treated me fairly, provided a courtesy vehicle so I could get to work while they worked on my vehicle, and charged me fairly for the work.
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July 2022 by colleen s
My tire was about to blow out. Thankfully they had two tires that I needed and were able to get these changed for me the same day, even though they were very busy! Thanks so much!Service: Tires
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June 2022 by C. Larson
My daughter was 3 hrs from home and called me to tell me that her “car was shaking”. A local friend of hers suggested Jerry’s. After a quick diagnostic check, Jerry found a bad coil pack. Instead of ordering a part and throwing a new part at the problem he used Common sense and his years of experience to troubleshoot the problem.After one hour of receiving the original call from my daughter, she texted me and said, “he took the coils off and there was some moisture under them. Nothing is wrong with the car, no charge.”I told her to offer him something, but Jerry said, “if I had a daughter three hours from home, I’d want someone to help her out”Wow! I had to call this guy and thank him directly. Thank you again Jerry! There are still some great people left in this world!Service: Auto engine tuning
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January 2022 by Tonya Knudson
Me along with several friends have AAA. I no longer live in the area thankfully... The reason I say that is that we all were speaking on night when I recently visited and we were talking about our last breakdown. We were literally a few miles from Jerrys and we were waiting a few hours and he never showed up. Somebody else had to come help us. Now this isn't just because he's busy. He's always lying. We have driven by riding with our friends and his tow trucks were all there and he told AAA he was out on another tow. Lately the most recent break downs were locally by ladysmith and bruce amongst our friends and family and Jerry didn't do any of them. One truck was road runner and the other one we don't remember. They apologized on behalf of you for you not wanting to do your job and leaving us stranded. We all have one question after talking.... If you are the AAA guy for the area and don't want to do your job or can't do your job why don't you just quit and let somebody else help us all? Makes sense to us all. Just like your advertisements. We do it all... Then you can't do the timing job. People read his reviews please!
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December 2021 by Jeremy Swanson
My engine was making noise this morning. Only in a short period of driving around town, it was pretty bad and just before pulling back into my driveway, I got a warning for reduced engine power. For a while, I've suspected there's possibly an issue with the timing chain.Well, we have two people with jobs here and need to continue making income and I also do medical transportation and my clients need reliable transportation, children who need to get to appointments and an elderly parent living with us. We're down to one vehicle. In times of desperation such as this, you want a good, reliable, friendly company.So, I checked around for recommendations on here and Jerry's is one that comes up quite often. Then, you check their website and they SPECIFICALLY say they diagnose and work on engine problems from small to large. I will pull a direct quote from their website "whether it's a minor faulty gasket cap problem or a major engine knock problem, rest assured we've got your back."Since they're the closest shop to me and I figure I can HOPEFULLY get the car there before something drastic happens, I call just to be sure. While the lady on the phone wasn't the MOST rude person I've dealt with in customer service, she certainly was NOT the friendliest. I was kind and barely got it out that I've 'suspected' timing chain, she told me they probably won't be able to help, they're just a small shop with 2 bays and can't really do major work like that.So, let's sum this up. Customer service was not friendly, discounted my car issues before I really had a chance to say anything and the information I was given on the phone COMPLETELY contradicts what their website claims, that they have state of the art engine diagnostic tools and are COMMITTED to getting your family back on the road as quickly as possible.I cannot speak for anyone else's experience than my own. And as it stands, my family is stranded and though I don't KNOW if this is the particular issue, they are not willing to even get it in to make a proper diagnosis and give me peace of mind. And, my clients still suffer as I won't be able to provide them transportation, so the community also does suffer.This was not a pleasant interaction with this business.
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December 2021 by Jeremy S.
My engine was making noise this morning. Only in a short period of driving around town, it was pretty bad and just before pulling back into my driveway, I got a warning for reduced engine power. For a while, I've suspected there's possibly an issue with the timing chain. Well, we have two people with jobs here and need to continue making income and I also do medical transportation and my clients need reliable transportation, children who need to get to appointments and an elderly parent living with us. We're down to one vehicle. In times of desperation such as this, you want a good, reliable, friendly company. So, I checked around for recommendations on here and Jerry's is one that comes up quite often. Then, you check their website and they SPECIFICALLY say they diagnose and work on engine problems from small to large. I will pull a direct quote from their website "whether it's a minor faulty gasket cap problem or a major engine knock problem, rest assured we've got your back." Since they're the closest shop to me and I figure I can HOPEFULLY get the car there before something drastic happens, I call just to be sure. While the lady on the phone wasn't the MOST rude person I've dealt with in customer service, she certainly was NOT the friendliest. I was kind and barely got it out that I've 'suspected' timing chain, she told me they probably won't be able to help, they're just a small shop with 2 bays and can't really do major work like that. So, let's sum this up. Customer service was not friendly, discounted my car issues before I really had a chance to say anything and the information I was given on the phone COMPLETELY contradicts what their website claims, that they have state of the art engine diagnostic tools and are COMMITTED to getting your family back on the road as quickly as possible. I cannot speak for anyone else's experience than my own. And as it stands, my family is stranded and though I don't KNOW if this is the particular issue, they are not willing to even get it in to make a proper diagnosis and give me peace of mind. And, my clients still suffer as I won't be able to provide them transportation, so the community also does suffer. This was not a pleasant interaction with this business
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November 2021 by Jason Gibbs
Our family member rolled her car over out in jump river on a sharp corner. She went to the hospital and Jerry’s was called to tow the car. It was rolled over leaking fluids everywhere. Mind you this was at around 1am Saturday Oct 16th. Our family’s insurance ended up calling somebody else to do the job because Jerry said he couldn’t come out until Monday! Who leaves a car upside down for days? Glad they used somebody else! The other company was called and was there within 45 mins. If your in the towing industry it’s almost a full time job. You don’t let ppl wait. I will be recommending the other company to everybody around the Rusk county area!Service: Special vehicle towing
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July 2021 by billy sobralski
They are great always helpful, honest and trustworthy.
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July 2021 by Jill Forster
Dan was very helpful in placing my license on my 4x4 and putting the stickers on I was having a difficult day and he made it better good people Jerry's towing services always been good.