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December 2022 by Ruth Garbers
We had the pleasure of using this service for our first time medical transport needs. The driver, Joseph has set the bar so high that I am afraid that any other service will be a complete disappointment. If I could give this company a 10 for, courtesy, promptness, respect, and compassion I would. I highly recommend them.
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November 2022 by Mill Whit
Ride was okay for me. My spouse didnt have such a good experience as I did tho..
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November 2022 by Caren Olvera
No problems. On time and a great experience
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November 2021 by Stacy Anderson
Scheduling staff is awes6 and very understanding and caring
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November 2021 by pat heddinger
Friendly people
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November 2021 by jody gohr
My ride to my appointment was great but was never picked up for my return transportation. After attempting to reach them for an hour and a half along with MTM (the scheduling company), MTM starting looking for other providers that could come and pick me up and soonest one would be able to help would be in 2 hours. No one answered the phone at Key Care any of the times that we called and all we could reach was the general mailbox.
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November 2021 by Jackie Fick
My 2 year old son had an appointment today 1/4/21 the ride there was ok, but once my sons appointment was over I sat outside with my son at the clinic door pick up area and the driver drove right by it, instead of pulling up to the clinic door he went to the emergency department doors and went in there and asked where I was when I explained to the dang dispatcher that I was at the clinic door, instead I had to carry my 40 +plus pound son and his heavy carseat all away around the hospital to the emergency department doors just to go home. And his lack of empathy was not even there like we were a waste of his time and not really looking at his GPS instead asking me how to get to my home REALLY AGITATED WITH the the dispatcher/driver
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November 2021 by Dillin Rudi
They have not pick me up from my appointment this is so dumb I don't know how they have the transport is open .
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November 2020 by Joyce Boettcher
My daughter rode with Leroy to Edina MN for a medical appointment because of an eye condition. This driver was 40 minutes late to pick my daughter up. He was not using GPS so he had difficulty finding her apartment. He called her for directions but didn't drive all the way to her apartment even though she gave him the number and the number is well marked on the building. My daughter had to walk up the street to a different building to get in the car where it was parked. The driver asked my daughter to tell him the way to the doctor's office and when she suggested GPS, he said, "Oh, that doesn't always work." The appointment was with an ophthalmologist for eye shots given regularly every 8 weeks. My daughter does not drive, does not see well, and shouldn't be expected to know the route better than GPS although she did point out the correct building in Edina once the driver got close, though he did not drive up to the entrance and my daughter had to walk some distance. My daughter should have sat in the back seat because Leroy was frequently touching her shoulder or her arm during the ride, and that is inappropriate. Please instruct Leroy and all your drivers: 1) Use GPS 2) Be on time 3) Park as close as possible to the residence of your fare and close to her destination as possible so she doesn't have to walk farther than necessary. 4) NEVER touch a female passenger unless she is in danger of falling and injuring herself 5) wear a mask at all times, not just when you cross the state line into Minnesota from Wisconsin, and don't try to wrestle it on your face while driving at highway speeds down the interstate.
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November 2020 by Tony Sautner
I had jayne today and she is such a nice person. Shes easy to have a conversation and she's a very good driver. I had to wait an hour and a half for another rider and was a little mad but she made the best of the situation. I was happy because if i have to wait that long i was glad it was waiting with her. Thanks savannah walkup
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November 2019 by Deborah agnew Agnew
Just used This transportation provider for the first time today. The vehicles were very clean and modern , brittany has a pleasant voice but I was unable to sit in the back seat which would have made me feel more comfortable. The driver began to tell me how the deer population needed to killed etc. I informed him that I was not interested in his hunting exploits. I just wanted to relax and not talk. My only focus was getting to my Dr's appt. So he began blasting his radio speaker's. I just wanted to relax and have a quiet peaceful ride and that's all I wanted, I had to listen to this cacophony for 1 hour. Overall this provider is much better than most transportation providers comfy seating just requires more seating in the rear, pleased so far.
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November 2019 by get in
Both Doug and Gene were excellent drivers and also very personable. I would highly recommend them both.
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November 2018 by Ronald Wallace
Best service ever
