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June 2022 by Steve Merkel
BMO Harris is a bank with awesome employees
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May 2022 by Delano L.
This bank fails in every possible way You have to make an appointment for everything. Phone calls are a maze of numbers that end with a recording Response to inquiries are slow and lackluster. Management is poor at best lacking knowledge and skills needed provide good service
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May 2021 by Brian Jahns
Great staff and Management!
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March 2021 by Chris Mathes
Great location, excellent service, thanks again for the help!
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February 2021 by Ronald Lantz
Too much trouble with this Bank
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January 2021 by george s.
Erroneous fees charged to my account, hidden by misspelled address on mailed statement that didn't match account info. It took numerous tries to connect with human by phone (eventually got rep in Manila who immediately put me back on hold until someone in the US picked up) only to discover problem is known issue with their online banking App. Oops. After performing work around to get into account, I discover a dozen monthly service fees slowly eating up my balance (now illegal in Illinois.) After numerous tries to get back in touch with them by phone, and 20 minutes on hold, I get transferred to service rep in Manila again who has no access to account and again puts me back on hold. After 20 more minutes I reached someone in USA who also has no access to see account statements so says she has no proof of what I am reporting - THOUGH I AM LOOKING RIGHT AT THE STATEMENT ONLINE WHILE WE ARE TALKING!! Simpler and less costly to my time if I just write off the fees and close account. One less business that hates customers that I have to deal with. Plus I already have an account with a wonderful credit union and an account at Blackhawk Bank in Rockford if I need a personal banker. (Gave them one star above lowest for having cheapest foreign currency rate - which was only reason I opened account.)
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September 2020 by James Heinz
Went in today and was amazed at the courteous and competent staff we encountered. At the front lobby we were greeted by a very helpful young girl who directed us to Eric (a BMO Retail Relationship Banker) who proceeded to help us with wire transfers. I can’t recommend this guy high enough. He was polite, diligent and professional. BMO Harris is lucky to have a guy like him because he represents their bank so well! Thank you Eric!
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April 2020 by george reuss
Great service.! Never had a problem.
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May 2019 by Nicholas McKittrick
Horrendous service. Rude personal bankers. Had a 4pm appointment and nobody was there. Lady finally came out of the back after 20 minutes and told me the only guy that could help me was the one that initially refused to do so. I guess that's how you treat a 20 year customer.
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May 2019 by Troy Miller
Clean and great employee s
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September 2018 by Steven Young
Marsha is always there to help with any questions I have about my account. Thanks, Marsha!
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January 2017 by Harry Peters
Top Flight branch and staff
