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February 2024 by yolanda garcia
Great staff. Friendly and attentive. I wish they had more ATMs but otherwise never had issues.
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April 2023 by Robert N.
People are great and go out their way to help you. All the staff are well trained and helpful. They always have a positive attitude. I enjoy doing my banking here.Chicago Bob
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February 2023 by Michael
Chase a whole is trash.First they close a pivital location in a city of 25k people, so now its a 39 min drive for me to do my business.Today is a rain sleet mix. They closed, left they were open on google. Cant call them direct.Not only am i missing 120k from them closing my personal acct due to their liberal bias on my shopping.I do millions a year with them and today their utter gross incompetence cost me a $140,009 sale.Not another penny will they generously give me .01 % roi on.Bmo barris tomorrow. Transferred all funds already. Cut up my card.Central bank trash!.
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December 2022 by Sarina Fredericksen
The ATM here never works! And there is no other chase bank or ATM in the area so if you need to use an ATM, you always have to pay the extra fees because of it. Very frustrating.
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October 2022 by Ace Nintendo
Adam was great. Made time to help me apply for a card. Thank you so much!!
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September 2022 by Kevin Roettiger
High turnover. Seem perplexed by the simplest transaction. I drive the extra distance to Elkhorn.
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April 2022 by Cori Tilley
The ATM at this location is always broke! They either need to fix it or get another ATM. Maybe have 2 at this location. It's very frustrating never being able to use it.
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February 2022 by Brianna Dean
If I could give zero stars I would. I’ve called about anIssue with a paycheck. The First Lady who answered talked super fast and was very impolite. Why should I transfer over to another lady I told her my issues that was going on she kept on raising her voice and asking for a reference number and all I asked was for me to know if there was an coming or not. After getting no answers I told her thank you but could I have a manager phone number so I can call back later. She told me she does not give out her managers phone number at all. When I told her OK I will call later she then very sassy said thank you but have a nice day and hanged up. Good luck with this bank!
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February 2022 by Scott D.
I have been banking with Chase and its predecessors since 1978. Always in the downtown Chicago and suburban areas. I have also had a home in Lake Geneva for the past 24 years. Sadly, I have not had many good experiences with the Lake Geneva Chase branch. If you need something notarized or you want to open a new account, you will be lucky to get an appointment in two or three days and sometimes even further into the future! They simply do not have enough employees. Sadly, they also do not have a Cash Station inside the bank, only one for drive-through customers. Having a Cash Station inside (like every other bank) the bank might help alleviate some of the work load their current employees have, so they could concentrate on better and more timely customer service.
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November 2021 by Michael Garling
If you need to use the ATM to withdraw money, deposit money, or basically anything else good luck. The ATM is always broken and won't dispense cash or take it. What is the point of having the ATM if it never works.
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October 2021 by Mary Shinabargar
We were having a heck of a time getting to the correct fraud department using the 800 number. Today we went to the branch in lake geneva and a lovely woman Kari Fischer called and after 45. Minutes she got into the fraud claims dept and got the claim filed. Thank you Kari.....you're a ROCK STAR!
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July 2021 by Mary Lou Staehle
I’ve been with this bank for many years. I’ve never found the ATM broken, the staff has always been friendly. I wouldn’t normally put in a review but I see too many bad reviews and think only crabby people must put in reviews!!
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December 2020 by Rose Vazquez
Horrible customer service,,very poor service
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November 2020 by Shawn Cecchi
My compromised acct has been a nightmare to deal with thru Chase. Being sent to different departments for different types of fraudulent charges - 9 of them. I can dispute some, but my husband has to dispute others. After a day of calls and holds of up to an hour, calls dropped, I was told to go into a branch to have account number changed. Arrived and was told there are no bankers available, go to a branch 45 minutes away. It took them a full 15 minutes for them to tell me this. All the while, I could hear two bankers publicly discussing a client’s account (granted, name wasn’t mentioned, but inappropriate none-the-less). Capital One here I come.
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September 2020 by Joe T.
Impossibly slow. Lake Geneva growing, unfortunately they're not adjusting for growth. Drive through couldn't be any more disorganized.
