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January 2024 by Dona Simms
Rooms: Very clean and amazing stafNearby activities: Plenty to do very close to down town❤️
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January 2024 by Paul Franks
Rooms: The water never got warm.
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December 2023 by Traveling Construction Superintendent
4 stars, clean and quiet. Fairly close and convenient to the lake area attractions. Breakfast was ok ? they had waffles and a hot food bin with eggs and sausage. The staff was very pleasant. We will stay here again if we are back in the area.
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December 2023 by Suzanne Grant
Room was big, 2 queen beds and a sofa bed, nice size bathroom, except our room didn't have a hairdryer to dry my hair after a shower. We went in December and they had a scavenger hunt, finding pictures around the hotel. My kids loved it! Continental breakfast was wonderful danish, cereal, bagels, yogurt, scramled eggs, sausage, regular waffle mix or cinnamon roll mix, coffee, tea and juice. Wish they had hot chocolate for kids. They did have complimentary lemon water in the lobby.Nearby activities: Just a few minutes from shopping and the lake
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December 2023 by Hug Life
I paid for my reservation through Priceline beforehand. I was as greeted by Tom who was very aggressive and had an attitude our entire encounter. Tom didn’t give me any information about housekeeping, pool, free breakfast or any hotel information whatsoever. He took my card and lied and told me that the hotel would be holding $254 in addition to what I had Already paid on Priceline.After speaking to Doug the next day I find out that I was indeed incorrectly charged. There should have only been a hold for $50. When I asked to speak to a manager I was told there was nothing anyone could do until Monday. When I asked Doug when the money returned my account because I was charged for the room twice he told me to call my bank or wait until Monday. As a paying customer I will never stay here again and I urge others to go else where as well.
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December 2023 by Patricia Wyatt
The staff was friendly, after I was told I would be charged a $50 accident fee, that would be refundable in 2- 3 days after check out, gets to my room and there's a hole in the wall and it's half cleaned, also there were no bath towels in the room, when we asked for them, we were told that they ran out of them, and instead we were given very hard/ rough pool towels, because that's all they had available. I understand they might have been overwhelmed due to being very busy because of the holiday, but it should be stressed to the staff, on how important it is to thoroughly clean your establishment.Thank you!
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December 2023 by Dominguez
On January 14th I had a reservation when I get there to check in about 6 pm the didn’t have my room ready and told me you have to wait so I wait about two hours and still was waiting then the lady in the reception told me if I want to cancel my reservation I going to have my money back more is already February 14th they never reimburse my money very poor service.Plus!! Never got my money back.
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December 2023 by Nicole D.
This was one of the worst hotel experiences I have ever had. I booked a room as a part of a wedding block. Even with the discounted rate, it was $250 for one night. That's a lot of money for a dingy and dirty room. My room was pretty gross. The bed was made up of cheap bedding with lots of stains. I'm not sure why they chose white bedding, considering it showed everything. The comforter had multiple gross stains, so we requested a new one. I even found a scab in the bed when I woke up... and mind you, I had no injuries.I visited my friend's room and noticed a couple bugs on the ceiling. After pulling back the window curtains, there were even more of them crawling all over the windows. The people working at the hotel used some sort of spray to treat the box elder bug issue. They did nothing to make up for the inconvenience and said it was "the season for them." They kept saying these bugs were harmless so we shouldn't worry about them. I wish I took more pictures of everything, but I was pretty concentrated on my friend's wedding. They did nothing to make up for anyone's issues which was super disappointing. The hotel didn't even give the bride and room a complimentary room! Cheap and rude. I have no idea how they get away charging that amount of money for such a disgusting space. There are plenty of hotel choices in Lake Geneva, so I suggest booking elsewhere!
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September 2023 by Corey Tremaine
The Positives: large and clean rooms, large pool area, close to downtown Lake Geneva. Decent value compared to other local hotels that cost double or more per nightThe Negative:The builders didn’t put any soundproofing between the floors.My son is a heavy sleeper and even he struggled to fall asleep with all the noise coming through the ceiling I would only stay again if they could guarantee I’d be on the top floor since I’m a light sleeper
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September 2023 by Art DeGroot
We are here to visit Lake Geneva and to attend a wedding at Lakelawn resorts 18 minutes away. Nice, clean room, fitness room down the hall (I'm on 1st floor), heated pool and close to where we want to be. Staff is very nice. Quiet residential section of town.
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September 2023 by Ana Carmona
The rooms were comfy and clean. We had a couple things that didn't work. We did not report these until the end of our stay and managed without, because we preferred privacy. We also had some trouble with the air conditioner, but were able to sort it out. Otherwise the rooms were very good, no sign of any cleaning issues at all. The cleanliness was a big deal and made us very comfortable.The location is perfect, near everything: the lake, the beach, downtown, the museum. Service was excellent and staff were friendly and helpful. Breakfast was delicious and allowed plenty of time and options.The pool was not as clean as we would have preferred, but the hot tub and kiddie pool were clean and ideal for our stay.
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September 2023 by scott m
Breakfast was not very good. Eggs were square molded shape and watery when you bit into them.
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September 2023 by Christine Luchons
Great rooms. Free breakfast always delicious. The coffee cups could be a little bigger. Very clean and tidy.
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September 2023 by Ken Y.
If you're ever in the area and need a place to crash, I recommend this place. The rooms are very clean and quite comfortable. The prices are reasonable if booked during the week -- weekends are outrageously high. But very nice hotel.
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August 2023 by William Minott
Had a very nice stay, thanks to the lady at the lobby desk. She was very friendly and helpful.
