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November 2023 by Eric Cuttill
One of the greatest stores on earth..Even better staff... Appreciate you Joe....
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November 2023 by Dadof2many
Store is clean, staff is nice and helpful, just never seen to have what I'm looking for, doesn't seem to be a stocking issue as much as bad luck.
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July 2023 by camp1198
Says open online yet was closed at 11am on a saturday...they should just close down for good. Mchenry store never disappoints I'll continue to go there.
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May 2023 by Shiro Gyuuniku
Very knowledgeable and gracious staff. These guys can answer any question and enjoy doing so
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April 2023 by Rob Micklinghoff
Sold some of games back. Place was busy but time was taken with me for my transaction.
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February 2023 by Michael Tietz
This is not funny. It smelled so bad in there. Employees used to help with buying and used to help find what we needed. Even if store didn't have it.
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January 2023 by Christopher Leggett
They had what I wanted when I wanted it. Good customer service.
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December 2022 by Steven B
The large guy working here needs to work on his customer service skills. I will not return and will be canceling my rewards account. I ended up going over to Best Buy and purchasing $800.00 of gaming equipment. Why because he wanted to give me a hard time about a used controller? Give me a break. Take your money somewhere else.
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December 2022 by The Social Report
Bought a 360 controller for $40, to be shipped but never received it. Thy refuse to refund me. I will never shop here again.
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September 2022 by Cassandra
The employees here are absolutely amazing. They know their stuff and are incredibly helpful. And, as a bonus, helped me get something I've been having a hard time finding on my bday no less. 10/10 do recommend this store
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September 2022 by Caitlin Amos
2 star for neatness. Prices a bit pricey to be preowned. The wii switch can be purchased at the price this place asking for at Walmart or any retail store. Also the ps4? Preowned for $399? New at Sony online for that price.
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June 2022 by C. Fontana
Nothing is more annoying then when you are an adult and just want to browse, yet employees keep following you around trying to get you to sign up for unnecessary rewards you don't want. I literally turn on my PS maybe once a month. Even after I nicely explained such stated fact, the constant up-sale continues. I will just buy off Amazon moving forward.
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June 2022 by Cody Ybarra
Tall guy with the scruffy facial hair acts as if it’s an issue when you talk to him anytime in store. I hate leaving 1 star because everyone else is awesome.
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April 2022 by Tim Neubeck
I have been a patron of this location since 2019 and was a patron of the Delavan location beginning in 2013, and I have never had a poor experience even with visiting at least once a month. One of the managers, Nancy, was instrumental in getting a replacement XBox One in 2020 when mine died and she was able to secure the exact model I wanted. When it comes to trade-ins, no one will ever be happy since Gamestop only gives us nickels on the dollar, but that is not the staff's fault.
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April 2022 by Lobo Da Boss
The guy there was trynna tell me they didn't have the product I wanted to buy when I just had literally spoke to another lady over the phone saying they did. The order got delivered but the way they packaged it was terrible. I can only imagine the abuse it had throughout the shipping process because the box it came in was torn up on the bottom. Thanks for taking advantage of people for $500 then treating their items like trash.