-
July 2025 by Adriana Elena LLC
I had the pleasure of being helped by April at Home Depot on three separate visits today, and I cannot overstate how exceptional her service was. April was not only incredibly professional and knowledgeable, but also remarkably kind and patient as she guided me through multiple pickups, product selections, and even the challenge of fitting everything into my (very compact) SUV. She offered thoughtful product suggestions I wouldn’t have considered on my own and went above and beyond to make a stressful day feel manageable. Her attentiveness and genuine willingness to help provided the kind of emotional support that truly made a difference. Home Depot is lucky to have her—April is a standout example of excellent customer service.
-
July 2025 by Stefan Cutilo
Kind and helpful staff.
-
June 2025 by THOMAS Costa
Excellent.
People and Quality materials.
-
June 2025 by Sammy G
The worst customer service I have ever experienced. Have been shopping here locally for 20+ years and never will again. They are also deleting 1 star reviews. DO NOT COME HERE!!!
-
June 2025 by Tiffany Schwarz
Always have a great experience here. Great people.
-
June 2025 by S K
I called on 6/19 about renting a boom lift on 6/20. The employee on the phone let me know that I could rent it until 10am on 6/21. I let him know we would be there between 10am - 11am on 6/20. When we arrived on 6/20 at 11am, we let the employee behind the counter know that we had called and gave our information over the phone to rent the 30’ boom lift. The employee behind the counter started off rude with us. He first stated that we needed to have the lift back by 10am the next day. Then changed it to 9:30 and then again to 9am. I was ok with having it back by 9am because we would be able to do the work we needed to before it got dark out. The employee came out, helped attach the lift to our vehicle, had me come in to make the payment and handed me the controls. When we arrived home at 12:30pm (which is 45 minutes away) we looked over what he had given me and there was no key. I called and the employee on the phone let me know that they see the key was still at the store. We had to drive back 45 minutes to get the key. When I went to the door the employee cracked the door open just enough to hand me the key and then closed the door right away. We did not get back home until around 3pm. We lost 2+ hours looking for the keys, calling the store and having to drive back to the store for keys. Then when I arrived to return the equipment all the employee said was thank you for returning the equipment. If we could have had the equipment for the 24 hour period I paid for we could have gotten all of the work done that we needed to but instead we did not get to start work until 3pm and there was no time to do work in the morning before we had to have it back to the store for the next customer. Initially when we picked it up at 11am we would have had more day light to work with.
-
June 2025 by Richard Finstad
Nice garden selection
-
May 2025 by Rose Perron
Helpful staff, and everything you need for home repairs, construction, or garden. Plus Home Depot backs America First.
-
July 2024 by James Woodke
Great store with a great outdoor section. Very helpful staff has always made this a "go to" for me! The staff makes a difference! Great selection also!
-
July 2024 by Mr. Hibb
Take a list and stick to it. That's what I should say.
But I never do.
-
July 2024 by Ady 8a
Terrible service in the Painting area, my children and I needed help with a painting, and because he heard us speaking Spanish and my children were waiting for me to serve them and when it was their turn and the man who was behind them told him that They followed them and I said no, I was going to take care of them, my children speak English and Spanish and they understood and my daughter cried so much and it made me very angry that they were like that with us, I wanted to complain but my children wouldn't let me, he is the person in charge. from the painting area and he is an older man, it is not worth it for them to be like that just because they speak Spanish.
I'm only complaining about the painting area, in general the store is very nice and even the man who cut the wood for us treated us very well.
-
July 2024 by Ryan Morgan
The employees in this store are lazy and refuse to help load materials purchased. Ordered $3,000 worth of flooring and the employee tasked with helping to load the material, Ed, said it was a liability to help load the material into my truck and refused to help. He was vivibly high and stood off to the side and watched while it was loaded.
One week prior, i had ordered 2 awnings, weighing 80 pounds a piece, picked them up and was told someone would be out to help load them into my truck. I waited for 15 min and finally some random person in the parking lot helped load them because nobody came out to help.
2 days after that experience, i bought 2 toilets. Again, was told someone would be out to help load them. I waited 10 min, nobody came so i loaded them by myself. Afterwards i noticed another man waiting to have a toilet loaded into his truck as well and i helped him load it because nobody came to help him either.
I will never order from this store again. Customer service is pathetic and the employees are lazy people with soft hands. Talked to the manager and she was more upset that i was angry at the situation, than the fact that her workers dont know how to do their jobs. Its easy to see how the employees are so bad at their jobs when the manager doesnt know how to manage them.
On a side note, i ordered $2,500 worth of kitchen cabinets from this store as well in the middle of may, specifically told them not to bring me a lazy susan that had the side of it broken...the delivered it anyway. I returned i to the janesville homedepot and the lady at the service counter took me back to get a new one and without asking, told me she would come with me to help put it in my truck. It amazes me how 2 locations can be so different. Lake geneva is the worst.
-
July 2024 by Thomas Bent
Very rude customer service, then told them we wouldn't be back after spending $100's per week there; they reply with good... very unprofessional!!!
-
July 2024 by caleb witterholt
Ordered a dryer on line. First off, the app doesn't update order status. Had to call to check delivery status. They "compensated" me by hastening my delivery. On the day of delivery, it wasn't delivered. Called again to find out that the item was on backorder all along. Worst box store order and delivery service of any large box store. Worst app service of any competitor of home depot as well. This will likely be the last purchase I make here that isn't in store.
-
July 2024 by selina carlson (Simone)
Most anything you need to keep your home in good shape and many different fresh flowers and plants
