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December 2023 by Cindy Mecum
We had a great 3 generation ear piercing today at Kay’s!
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December 2023 by Carleen Dixon
I went in with a few pieces of jewelry that were broken and I didn’t have the paperwork. These went back several years. I had Abigail help me. She was amazing and so helpful. She took the time (a lot of time) to look up each piece and help me. Very pleasant and helpful person. Highly recommend her!!
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November 2023 by Molly Damiani
I am so happy I got to meet Liz and see Crystal! I went to the Delavan location and was very disappointed that they closed down and I would not get to see Crystal! She has been helping me for the last few years and I really appreciate all of the assistance she has offered! It is great to know she has transferred to Lake Geneva! I met Liz, another associate and she has such positive energy and is super sweet! My experience was a 10/10 for customer service! There was no pressure to buy anything, assistance readily available and the atmosphere was super friendly!
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October 2023 by Sarah Weber
My faith has been restored in Kay because of Liz and Kayla in the Lake Geneva location. Thank you for the hard work and for helping me. Can’t wait to come back.
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October 2023 by Patti Weber
Most fantastic young ladies to work with. They are awesome. Kayla and Liz made my shopping experience fantastic.
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October 2023 by Jessica Pearson
Liz and Kayla did a great job helping us pick out the most beautiful wedding band sets !
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October 2023 by Linda Waschow
I had a great experience today. Liz, Kayla and Blake were all very helpful. I will be back.
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April 2023 by Clarisse O'Rourke
Liz was extremely helpful and sweet!
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April 2022 by Author Alec Gould
I located what I needed before going into here so there wasn't much for the sales people to do. That would had earned a three star rating. What put them into the four star rating was the sales clerk did set the time on the watch I purchased and sized the band. Professional.
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March 2022 by Kathleen
Lisa was very helpful and most pleasant! Thank you!
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November 2021 by Jillian Angelina
Lisa resolved an issue I had promptly and professionally. I appreciate her help and the service I received.
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January 2021 by Mike Madlener
Very poor customer service
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September 2020 by Nick Rossetti
I walked in and was greeted, I then walked around 5 mins, which ok that's cool.. then the lady came out from the back where I could hear conversation happening.. she apologized and sat down behind the counter and got on her phone to "text her boss". now I'm starting to get a little irritated. I can tell this lady doesn't want to work... I asked for a watch battery and another watch to be sized. As expected she declined and said they dont have the correct tools as she watches her phone... best part. I WAS AT THE SAME LOCATION, JUST MONTHS AGO AND GOT THE SAME WATCH SIZED. so needless to say I am frustrated. I wish I would have gotten her name. I was just kinda stunned that she was so predictable. Thanks Key Jewelers
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September 2020 by Julia Kaefer
Went to pay bill n pick up jewelry. Coupon given in Feb 2020 before covid. Coupons expire today?? Pushy to make a purchase. I left n was told by sales person as I am leaving! Coupons won't be available anymore.
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August 2020 by Christina Bieser
Jennifer and Sonia are amazing! They are extremely knowledgeable and really do an amazing job anytime I bring my jewelry in for inspection or want to buy anything.
