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November 2023 by Aaron H.
Master Services of Lake Geneva kept the home fires burning at a time when I needed it most: late fall. I am relieved to have a secured many winter's worth of comfort and affordability with a short window of opportunity. Master Services stands by their workmanship and their team of craftsmen/persons. Should my home mechanicals need attention going forward I am reassured. Master Services of Lake Geneva will put it to rights.
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November 2023 by Patt Heise
We are new to our area so I relied on comments on Nextdoor to find an HVAC company to do a cleaning and check on our furnace…and you know how unreliable those can sometimes be. Fortunately, the reviews were accurate and I can add my name to the list of satisfied and happy customers.
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November 2023 by Gary Holden
The Technician that came was extremely knowledgeable about what he was doing, explained everything and told me how much the new part was going to cost. Even though, through no fault of theirs it took 4 days to get the part. The furnace runs great. He knew exactly what he was doing. Great job Jerrod!Service: HVAC duct & vent repair
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November 2023 by tom whalen
Scheduled 2 furnace tuneups in one day. Braden responded promptly to the first one and was professional, knowledgeable, and personable.He completed the first tuneup and then met me at our second home to tuneup that furnace. He was very knowledgeable at both locations explaining to me issues that I had and any future issues I may have. Highly recommend.Service: HVAC system maintenance
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November 2023 by Hillary Williamson
Master Services is a solid company with Excellent Customer Service and a very strong set of very reliable resources working for them. We are always ready for the change of seasons and never have to worry about our furnace or AC breaking. It’s definitely worth it to join their club. We highly recommend them. They never disappoint.Services: Water heater installation
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November 2023 by Madisyn Kailee
I interacted with 4 different employees in my home and they were all great! Everyone was on time, professional, and friendly. Didn’t feel like they were trying to sell me stuff I didn’t need and took the time to explain everything to me. They made sure to clean all my vents, even if they had to try a different access point. The furnace install was great, he made sure everything was up to code and fixed any problems that were previously there. Would definitely recommend this company!Services: Heating system installation
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November 2023 by Michael Schultz
I explained the problem when I called for service. The woman who helped me was basically reading a script and ignored all of my information. I didn’t need an analysis. When the tech arrived he spent 2 minutes listening and then told me the estimate, which was high in my experience. I declined. I was still charged the diagnostic fee, no diagnosis was performed. Overpriced. I won’t use them again.
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November 2023 by Carole Simonsen
AJ and Jet were so pleasant and friendly and polite. What a great team you have on your side. WOW! Service like this will have me calling back. Thank you.
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November 2023 by Leslie Campbell
Setting up services with Master is quick, efficient and informative. And, the club discounts help ease the pain on home maintenance costs. I'm very impressed with their service and services.Services: HVAC system maintenance
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October 2023 by Jonathan Schattner
Super friendly, took time to explain in detail what he was going to accomplish and did an outstanding job. We were very happy with the service he provided us and very satisfied with the service he provided us.
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September 2023 by rosemary degroot
All of the above. I am planning on having some work done by them. Just need to make up my mind. Looking forward to having them do the work I would like done. Thanks Pete for a great job.
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September 2023 by chuck straehl
Every one at Master Services who I delt with was very knowledgeable and professional. they answered any question that i asked of them ,and did so with out exception.I am very happy with there work also . I would definitely recommend them to any one who would ask for one.Service: A/C system maintenance
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September 2023 by Melissa Riddell
Morgan has been to our house many times for seasonal equipment maintenance checks. He is always on time, friendly and professional. Thanks!
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September 2023 by Sharon Woj
The technician was very kind respectful and thorough. I did not like all the confirmation notices.Service: A/C system maintenance
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August 2023 by Ryan Kautz
Was hesitant even scheduling service with the “small service fee of $129” they charge just to come out and take a look. I should have listened to my gut. No wonder they charge the service fee, or they wouldn’t have any business.I have a small leak in my refrigerator water supply line and they quoted me just shy of $300 for that (which includes the $129 service fee). Frankly too expensive for the less than 45 mins worth of work, but the $129 is non refundable. Then I asked them to look at my gas line for my new stove that was slightly leaking and they quoted me $500 to hook up a new gas line. When I asked the tech why it costs that much, he has no answer besides “that’s just how much it costs”. The tech had no personality, came across rude, and took a personal call on the job. Horrible service and frankly a rip off. I will never use or recommend them.
