-
June 2025 by teddy
Might as well start working here, i’d love to get payed to complain about my coworkers all day, and stand around and do nothing while a line piles up. it smells like dirty animals all the time, there’s always a handful of dead fish in the tanks, and most of the workers who are “managers” can’t even manage to hold a conversation that doesn't involve there dislike for one another. how are you gonna sell animals and be that unhappy?
-
June 2025 by Rick Adamski
Petco has now been out of the dog food our dogs multiple times. I had to change Dog food today as our dogs were out completely. After being on now for a couple of years I will be very upset if they have stomach issues with the change. Their shelves are very bare with the Hills science diet Brand foods so good luck if this is brand you use. Also beware of Vital care. I only inqured about canceling after being member for many years and they canceled anyways immediately without my consent but then refused to fix the mistake or apply the discount. Then they also said no partial or full refund for the last month I paid for but did not get any benefit from. Customer care does not care or even apologize for anything or try to keep you just repeats same thing and makes it out i did cancel my fault basicly. We were going to stay longer on program but for sure now we are done with Petco altogether! Time to use Pet Smart I think! Horrible customer service need better training!
-
May 2025 by Jessica Schmidt
If I could leave 0 stars I would. Employee and manager were very disrespectful. Yelled at me for calling them a liar, which I never did, and repeatedly cut me off when I tried to talk. Will drive to another town for a pet store before setting foot in there again.
-
May 2025 by Audrey Schanning
Very friendly and helpful staff. Very clean and well organized
-
April 2025 by Jordan Thorne
Friendly staff and lots of options for pet food and supplies
-
April 2025 by Jeff Stepp
Most unprofessional, rude, arrogant, condescending employees working in the fish department, wanted to buy 2 feeder goldfish to help get a new 20 gallon aquarium cycled through. He pretty much flat out refused to sell us the fish! Accused me of becoming angry, when I was trying to explain to him about our setup. He said the health and the well being of the fish comes first, if this were some very expensive fancy fish I might have understood. But this tank of probably 500 goldfish for 50 cents a fish is different. I guess he wasn't too upset about the health and well-being of the dead ones rotting on the bottom of the fish tank! I told him let's be realistic! Most of these fish won't live to see next month. I respect a stores policy! But maybe train your employees to respect customers! I will never be back, and I will tell everyone I know not too shop there!
-
April 2025 by LauraMom Kam
I came in to buy 6 feeder goldfish and then was getting questioned about our tank set-up. My husband was telling the young male until my husband was told by the young male the he was being rude and could hear the anger in my husband's voice. My husband is very soft spoken and never raised his voice and was not angry. Your employee was so very nasty to us. We were new customers but the way we were treated makes it very doubtful about us returning. Once our tank is completely ready, we will be buying the much nicer fish somewhere else. Sorry Petco but you lost us and my 3 adult daughters as customers.
-
July 2024 by Stephanie Dunfrund
Knowledgeable and very helpful
-
July 2024 by Heather Sanchez
If I could give a zero I would…I grabbed two stuffed toys that were in a bin labeled $7 each…there was also an ad saying that they were buy one get one half off attached…the toys rang up $7.99 each with no discount for the second one…after I paid and looked at the receipt I noticed the error…they inspected and apparently only the one dog toy in the bin with multiple others was the deal…mislabeled and they did nothing to fix it…beware ppl they swindle you when they get the chance
-
July 2024 by Jack Rabbit
Petco was great. I was picking up crickets for a client I dogsit for who also has a gecko. Can you imagine a rabbit dog sitting? It's true! Anyway, I was tasked with putting the poor little crickets to their deaths. Petco, always a fave for obvious reasons, was more than helpful and friendly and xI would definitely recommend their Lake Geneva location! RIP crickets☹️
-
July 2024 by Jason Patterson
The store is always clean, the staff friendly and knowledgeable and don't mind me wandering around looking at the animals and fish
-
July 2024 by Sara Schladweiler
Love Lake Geneva Petco! Gerri, the manager was so helpful to me in finding everything I needed, and making it more personable to find the best fit for my pet. Thank you again for being so kind Gerri! Will definitely keep coming back!
-
June 2024 by Mrs. Terri Ricci
The best checker I have had so far at this location
-
June 2024 by Sandra Farwell
I came in for cat food and was cked out by the awesome Mitchell. He has helped me before and each time is personable, kind and helpful. Please thank him for me. He is an asset to your Store. Kudos!
-
June 2024 by Patricia Maloney
Love going here. Salespeople are very nice. Sometimes you just have to ask someone for help and they're right there. Very kind and knowledgeable.
