Spectrum Store in Lake Geneva, WI, offers a variety of services, including broadband Internet, mobile, and cable TV. Customers appreciate the knowledgeable and professional staff, such as Joey, Chris, Christopher, Alix, and Jason, who provide helpful assistance and clear explanations, especially for those less familiar with technology. Many reviews highlight the excellent customer service and follow-up communication, which have improved overall satisfaction with Spectrum. While some customers note that prices can be high compared to previous providers, the availability of new products, including cellular phones, adds value to the experience. The local store is a convenient place for customers to shop, upgrade services, and manage their accounts.
I think that if someone is going to pay up front for a phone you should have them in the store. I think management should have a suggestion box and or talk to the staff about what improvements can be made.
April 2024
Thank you to Joey and Chris who were amazing and patient and professional. I can honestly say I like Spectrum again because of them!
February 2024
Always use their reservation system for fast service.
