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April 2024 by Lu A.
First off, you should know, the bed photos in the pictures shown on Yelp are old. The beds are new since the remodel & are extremely high off the floor! Having stayed at the Geneva Inn before & looked forward to another stay. The rooms are updated & clean & if you can climb into a bed that is 3 feet high, you'll enjoy the hotel. Since I was aware that their beds are extremely high off the floor, making them very difficult for people with a handicap to get on the bed, when I booked our hotel this time, I asked if the hotel had lower beds & I was told by Kelsie, the rooms on the 1st floor are lower. I called two additional times to be sure our reservation was for a room on the 1st floor with lower beds. When we arrived at 2 PM, we were asked to wait until check-in at 3 pm, so we waited in the lobby until then. Upon entering our room at 3 PM, we were astounded to see the beds were just as high as the beds we had in previous stays! When I called the front desk & asked why we were given a room with high beds, I was told all the beds are like that, despite being told in 3 previous phone calls the beds on the 1st floor were lower! I even asked if they had a step we could use to get on the bed & I was told no, despite a photo here on Yelp showing a step next to one of their beds. There was no apology or suggestion from the hotel staff to help solve the problem. Since I've had both knees replaced & will face ankle surgery on both ankles, my only option was to sleep on a pullout couch with a thin mattress. I even had to make up the bed myself since no employee offered to do so for me. I eventually ended up sleeping on the room chair. Needless to say we checked out at 7:30 AM!
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February 2024 by Nick Young
This place is a scam. You are not made aware of a 300 incidental fee until after you book. There is nothing about that on their website as you are booking. Basically, they take your money and then say hey....BY THE WAY there is a 300 incidental fee. This is by no means ethical as they do no make you aware of this until after you book with a nonsense email sent to you. I can understand maybe 150 MAX but this place seems to think they are a 5 star hotel and 300 dollars is completely absurd. We were able to book at the Bella Vista Suites without any nonsense fees and the view and room was awesome. I would highly suggest never booking here unless you want 300 dollars of your hard earned money being held hostage just because they have already accused you of potentially causing damage or racking a fee up at a bar or whatever silly nonsense excuse they have.
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February 2024 by Esperanza Leon
Beautiful place. Very comfortable & clean. We were there during the arctic blast & the view was beautiful.
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February 2024 by Raquel Rivera
My significant other booked a room for us to get away for the weekend just to rest and relax. I was pleasantly surprised with how big the room was and the balcony that lead to a view of the lake. Even though the lake was frozen what a beauty it was to be there, see it and relax. A definite must go for everyone. We are looking forward to returning during the summer. The staff is super friendly, the place is so quiet and cozy gives it a nice homely touch.Rooms: Incredible huge room with a view to the lake.
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January 2024 by Mark Gerstein
Excellent place to stay & beautiful views of the lakeRooms: Beautiful
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December 2023 by Daniel Sullivan
Nice, quiet room. Welcomed with a glass of champagne as well as at dinner since it was our anniversary. Rooms and dinner were pricey, but it's Lake Geneva where money flows just won't be ours on a regular basis.
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December 2023 by Pavlina Caner
Very delightful Inn overall. Pretty views especially with leaves/snow fall. Convenient to get to spots around and staff was sweet and helpful. Only wish we had a hot tub in the room or in the building.
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December 2023 by Sebastian Soreanu
My wife and I recently enjoyed a delightful overnight stay at The Geneva Inn. From the moment we arrived, we were greeted by the warm and friendly staff, who ensured a seamless and pleasant experience throughout our visit. The accommodations of our room afforded us a stunning view of the lake.The hotel's ambiance, particularly in the welcoming lobby and the inviting restaurant, contributed to an overall sense of comfort and sophistication. The option to take a leisurely lakeside stroll directly from the hotel premises was a noteworthy highlight, complemented by the thoughtful inclusion of nice bathrobes.The proximity to the town center allowed us to easily explore a few dining options, shops, and cafes. Our experience at The Geneva Inn was pleasing, and we extend our sincere appreciation to the entire team for their dedication to hospitality and creating a memorable stay.
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November 2023 by Linda Niedringhaus
Quiet, outstanding restaurant.Nearby activities: Hike around beautiful Geneva Lake.
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November 2023 by cathy palma
Great restaurant, amazing view of the lake, friendly and helpful staff!
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October 2023 by Ram H.
Decent Room but otherwise really disappointing, especially for $400 a night. Rude front desk person. Really cheap shampoo, only two coffees, no food to buy in the morning except shrink wrapped muffins. I have stayed at almost every hotel in Lake Geneva and this is definitely the bottom of the list.
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October 2023 by 318megane
The Geneva Inn was a wonderful location for our Staff Retreat on Oct. 10-12, 2023. Daneen Soliday, General Sales Manager, was a pleasure to work with both during the pre-planning process and during our retreat and events. We started the 3-day retreat by having a wonderful welcome dinner in The Grandview Restaurant with stunning views of Lake Geneva and wonderful cuisine. We had our breakfasts and lunches there as well. Our actual retreat was in the Starboard Room with plenty of space and floor to ceiling windows! The outdoor patio/areas made getting outside very relaxing during breaks. And the guest rooms were very spacious and comfortable. We will be back for more retreats! Thank you to Daneen and all of the Inn staff for being so accommodating!
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October 2023 by kjhosack
There were several boxelder bugs inside the south facing hotel room. I have them at my house too, only at my house they are on the outside of the windows NOT inside. No solutions offered by the friendly front desk. This isn't what I'd expect from a hotel room at this price. I understand it's average price for the area but a bit unexpected experience. Otherwise, the room seemed updated and relatively clean. The restaurant staff inside the hotel was great.
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October 2023 by Linda Nemecek
We found it difficult to have our group of 13 accommodated. No room to gather. We had to take toilet paper from the public restroom because there wasn't enough in the room. Staff was friendly but were not allowed to grant requests, i.e. turn on the fireplace or set us up in a meeting room for after dinner games.
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October 2023 by KATHLEEN S.
We did not stay here, but we hosted a rehearsal dinner here. It is an impressive little gem!Noteworthy details: The facilities are beautiful! The service: from planning our event with Daneen to the servers and bar service everything was top-notch! The food was perfectly prepared & delicious! The event workers were friendly and very attentive to detail. Everything paired well to the charming structure and beautiful location to make our dinner a success!
