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June 2023 by Susan Johnsen
Always friendly and helpful
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March 2023 by Destinee
My husband and I went in to exchange $40 cash for quarters at the Lake Geneva US Bank Branch. A simple request. They rudely turned us away. Keep in mind, we have done this previously at another bank and the woman happily helped us.The manager said we needed to open an account with them to proceed with the change. We offered to open an account, but the manager said “no”. It was incredibly disrespectful. If you’re still reading this review, take this as your sign, DO NOT waste your time doing business with them.
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September 2021 by joe kohnke
The drive up is not accommodating to new vehicles and needs updating. The staff could be more accommodating
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January 2021 by Tyler Leech
Hours are clearly posted in several places as open to for drive through service but are closed without notice. Tellers are fantastic but bank does not meet business standards.
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December 2020 by Paul Juergens
says its closed everyday...
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November 2020 by Shirley Volchko
Their atm eats your cash and then they take 2 weeks to give you any answers. But the employees are great. The bank just sucks.
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November 2020 by amanda bates
Very sad by the way my daughter was treated by the branch manager Tony and lady working in drive thu Paula. All she wanted to do was deposit cash. And they treated her like she was stealing money. So sad.. we have always loved US Bank till this happened
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June 2020 by Anthony R.
Do yourself a favor and go to associated. These people are not open hours that allow people that work normal first shift hours to get to the bank. They have so many errors on their end and they refuse to do anything over the phone but it's nearly impossible for me to get in during their hours. They always have your balance wrong on the app, so don't trust it! They charged me overdraft fees after I called to check my balance (I know, silly me for thinking I could trust their app) prior to spending money, and they said they would refund 1 of the fees and I would see it post within 24 hours, never posted. I call, and the lady basically tells me I'm making this up, nobody told me that.. unless I recall her name, which I don't (which she claims is 'convenient' for me. Don't you think they would keep record of who I talked to since it was a phone banker?) She told me that I made this up because they "don't do refunds anymore." Then she said "and when we do refunds it's instant." So which is it you don't do them, or it's instant? Clearly if this lady who claims to be a senior banker is correct, then the employee I spoke to isn't trained well and lied to a customer that you are now treating like a criminal. If the app displayed my correct account information I would've deposited money or transferred from my other account. I was negative for 2 days before my account even reflected it on my end and they charge me for both of those days. I even have screen shots showing my account had 95$ on it, when they were saying it was negative. Guess what, I have to make it in within their hours to show them my screenshot, they don't have an email I can send it to. If you want someone to lie about your balance, and then charge you for believing their lies, and then call you a liar for trusting one of their telephone bankers, US Bank is definitely for you. I've talked to 4 people now who say they experienced the same type of things with US Bank. They all recommend associated bank. Time to take my money elsewhere. Also switching my elderly families bank accounts so US doesn't rip them off!
