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December 2023 by Cj J.
Very slow pharmacy service. Only filled 2 of 3 orders after waiting 30 min. Never offered to talk to pharmacist about new med. Called and waited 15 min for someone to pick up pharmacy phone when caalling from home. Told will get manager if they dont pick up. Ask to speak to manager after getting excusses why it wasnt filled and was told they are not there. So poor service, long wait, excusses and lies....never again!
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July 2023 by Mary B.
I see a number of recent poor reviews. I've been using this location for at least 3 years. My rating due to mixed experience, more so with pharmacy than general shopping. Sadly when it comes to drive up pharmacy in particular, it can definitely be frustrating. Simply depends on time you go. I have some flexibility so have had mixed experience and generally go when I know it will be less busy. If there are several cars in line, it can be very slow. I'll park and go inside but can be just as busy. Seems like we all show up at the same time, lol. I think the staff are generally helpful, especially in person. Not a 5 star service but haven't personally experienced rude staff. Occasionally have to call pharmacy and sometimes get someone who's not having the best day. I get my answer but not always happy campers on the other end. I appreciate that they are open 24 hours (except meal break at 1:30 am). Think I can manage around that. When I moved here, I had no issues transferring Rx to them, but I was also using Walgreen's in other location so not a big deal. Pharmacist has been helpful answering questions. I plan to continue as a customer as there is more good than bad.
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July 2023 by Jim Coach Krupke
AWESOMEGreat priceIn and outOrder online and always look for promo codes
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July 2023 by Joe T.
Impossibly slow...Pharmacy Woefully understaffed...Need better managers Always a 20 minute wait for prescriptions.
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June 2023 by Google user
Went to pick up a photo product. Clerk was friendly. Very happy with quality of product I purchased, 2x6 vinyl banner with picture.
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June 2023 by Melanie Felix
Went to pick up a photo product. Clerk was friendly. Very happy with quality of product I purchased, 2x6 vinyl banner with picture.
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April 2023 by D S
Always a good spot for ordering photos. Sales help keep price down. Quality is always good. Service usually fast. Friendly, helpful staff.
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March 2023 by Dan Riley
Quit misleading your customers about when there prescriptions will be ready. was told 1 hour and it took several hours. Not a way to treat sick people.
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November 2022 by Morris N.
The pharmacy staff is rude and never helpful at all. One time we had a prescription that couldn't be filled because they didn't have the meds. We asked if they could transfer the prescription to Delavan and was told no as they were too busy. We avoid this Walgreens as much as possible and would rather go to Delavan, Elkhorn or even Harvard even though it's a further drive.
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September 2022 by Has Mig
I have had many bad experiences with Walgreens Pharmacy, but today's mess has prompted me to switch pharmacies. I saw in the app that my son's Depakote prescription was delayed due to an insurance issue. This happens almost every time to me and many many others. I usually call and all of a sudden things are fixed. I called the Lake Geneva, WI location today and was told there was an insurance issue. I asked if I could just pick up 4 capsules b/c my son needs them for epilepsy. I was told that would be fine. I asked if I came in an hour or so would that be okay and again I was told that would be fine. I went through drive-thru with my son who has autism in addition to epilepsy. He had such a terrible seizure on 9/9 that rescue had to be called and his Depakote increased. He was out of sorts due to this, but since I was assured meds would be ready we went. The same man who told me they would be ready told me in drive thru that they were out of stock and I could come back tomorrow. I said that we will be all out and we need them today. He said "ok" and sent a bag through the tube that did not have Depakote in it. I had to press the call button several times and a woman answered saying he would be with me shortly and I told her that he had already "served" me and did not give me Depakote. She then said "oh, we are all out." I told her what I was told when I called and that my son will have seizures without it and what does she suggest I do. She said she would look into it. I sat and waited while my son became increasingly agitated. I pressed the call button many times as I waited for 10 minutes or so with zero communication. I finally yelled to them "I need the depakote and to get out of here -- hurry up!" The man said they are all out. I told him YOU ARE THE ONE WHO TOLD ME TO COME!!! I was frustrated beyond belief and drove off. I called walgreens in Mukwanago, explained the situation and would you believe it, there was no insurance issue and he happily filled the prescription. Just as I hung up with the walgreens in Mukwanago the woman from Lake Geneva called and left a msg saying that the medication requires a prior auth so no pharmacy will be able to fill it so maybe we should just go to urgent care. When I called back to tell them it was being filled elsewhere, no one would speak to me. Everyone knows that Walgreens says they are having insurance issues when they are not. I assume they are having stock issues. As a matter of fact, I checked with my insurance and there was never a denial. The behavior of the Lake Geneva team is unacceptable. Walgreens lying to customers is unacceptable. Trust me, if my son had a seizure due to this, you would be getting a big fat lawsuit not a post. I am so happy I found a wonderful pharmacy and never have to step foot in a walgreens again. I did try to send this through your website, but your contact page is not working...which made me laugh, so thanks for that
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September 2022 by Allee Wulfekuhle
Worst. Pharmacy. EVER. Completely incompetent and unorganized. Would never recommend to anyone else unless you are desperate for something at 2AM. Even then, you probably won’t get any help.
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September 2022 by Lauren M.
Literally horrible. Employees are rude and unknowledgeable. Prices never ring up correctly and no one is willing to fix them. Lines are always super long. If I didn't have to go here I wouldn't.
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July 2022 by Terry N.
Hire more employees!! The wait is ridiculous, waiting 45 minutes in line is uncalled for. Plus waiting for a prescription to be filled that was called in, half of the day!!! If it was not for the convenient location I would go else where. Still might!!
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February 2022 by Mary Ellen Bjorkman
Horrific back up at drive through consistently. Have been sitting here waiting for 20 minutes. 4 cars 1 lane, 2 in other and no one has moved. I’m ill needing antibiotics and just keep waiting. Can’t go inside. Get some help!!!!
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January 2022 by Todd W.
This Walgreens is awful when it comes to service in the pharmacy. I finally can't return as the people ( some ) are rude and could care less about clients .