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January 2024 by Desert Diving
Overpriced food and drinks, children running wild everywhere you go, as couple without kids this place sucks it’s filled with old boring people with too much money and no sense of what a 5 star hotel actually is for 400$ a night this was huge disappointment the waterpark is for kids, the nightclub sucked, we will just drive the next time up too the Wisconsin Dells and skip this outdated disaster of wild child storage facility did I mention check in is late because they have no activity’s for anyone under age of 30
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January 2024 by Gloria Miranda
Carlos is the man. I loved the experience and the tranquility. Thank you. Oh and i walk better too.
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November 2023 by Heather Cole
Absolutely disappointed they no longer offer hot stone massage. The only service I utilized at this salon. Some people don't want all the flowery scents and trends like CBD.
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October 2023 by Heather Maravola
Overall, the spa is nice, and the services and providers are all wonderful. The downside is the waiting area. It can be crowded and noisy, with a very loud whirlpool right in the middle of it all. And since they ask that you check in 30 mins prior to your service, you're stuck there. If you're looking for a 100% peaceful and tranquil experience, this isn't it.
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September 2023 by GamingPro
Felt like they didn’t even take their time, was overpriced, and didn’t really keepMe relaxed
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June 2023 by A
So dirty. Whirlpool hasn't been cleaned in years. Disgusting
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May 2023 by cathy palma
Lisa is the best hairstylist. She listened and did exactly what I asked for. I love my haircut, and the way she styled it!
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April 2023 by Fayrene Johnson Muhammad
It's truly a well spa! I highly recommend it! The massage is great!
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March 2023 by Tiffani Kivisto
The spa/fitness area is included when you stay at the hotel which is awesome. We went for a girl's weekend and enjoyed the hot tub, sauna and pool. It was nice to just relax with the girls. The staff was very friendly and we are thinking of making this a monthly occurrence!
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March 2023 by Douglas Clark
Has a wonderful day at the spa. Enjoyed a relaxing couples massage, then I tried the steam room while my wife got a facial. A great time for both. Hope to go back soon
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November 2022 by Emily Ploch
I booked the WELL Spa + Salon for my bridal hair and makeup. As I was coming from out of town, they were very accommodating in doing my trial only one week before the wedding. Haley was fantastic and made me feel beautiful on my wedding day.
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October 2022 by Angela Mirretti
Lovely place... Terry the hairdresser is amazing!!
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August 2022 by Katherine Rose
My husband and I purchased the couples package that lasted 4 hours. Included was a 50 minute massage in the same room, a 50 minute facial in separate rooms, a pedicure and manicure together. The staff was very welcoming, knowledgeable and friendly. We both highly recommend the facial treatment here!
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July 2022 by William Landwehr
About 30% of the locker automated locks have been broken for months. One of the showers I went in would not drain, and another the shower head was broken - water everywhere. Again, no body gell in the showers. Again, no towels out in the locker room. No response to get fixed.
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April 2022 by Marie S.
Pros: * Easy online booking and lots of appointments available. * My hot stone message therapist, Kim, was fantastic! Cons: * The facilities were incredibly outdated. * Felt more like a nasty medical clinic than a spa. * There was nothing at all luxurious about my treatment. * The bathroom door hooks were broken. * Some of the locker buttons did not work. * Robe and slippers look like they had seen better days. * No one caters to you upon check-in. You are offered water, tea, or coffee, Have to pay for champagne. (The upcharge when you are spending $280/hr. is absurd.) Check in was also very crowded without enough staff. * No decor other than some plastic candles. Recycle and trash bins everywhere. I am so disappointed. I really wanted to love my experience here. I live close by and was hoping to use the facilities on a frequent basis.
