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March 2024 by Donny Blaine
Went to Hallie after having nothing but issues with Verizon. Mitch and Don were both very friendly and more than helpful. Even after getting set up we had a nice conversation for quite a while. I saved way more money and get far better service. 100% recommend Hallie T-Mobile
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February 2024 by John Snyder
Was told by whom I believe was the manager that I would get the $35/month special as advertised. Picked up the internet tower mid-December and I keep getting billed $50/month. I called T-Mobile and they said I don't have the right cell plan. Cell guys won't put anything in writing . They just say here's your special price.Won't be back to this store.
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October 2023 by Chad Collins
Had a really good experience. They held a phone for me and helped set it up. Thanks guys I appreciate it.
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September 2023 by Mark Lovelien
Want to thank Malik @ the Lake Hallie store for your great service and knowledge TWICE, in helping me get our 2 new phones set up! Excellent experience both times. Fun guy to talk too as well!
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July 2023 by Umar Sebranek
Very poor service. Had to wait an hour to talk with someone.
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January 2023 by Ryan Revolinski
Malik and Mitchal were super great to work with. They were very knowledgeable, professional, and they put their customers first.
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December 2022 by Sylvia Strom
The clerks were very helpful in helping us choose the right phone and in transferring data. They were very patient in helping us learn the new phone system. We will definitely come here again with future needs! Thank you Stefanie and Malik.☺️
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December 2022 by eric mikorski
Just stopped in here and had the worst retail experience of my life. Walked in around 445pm to upgrade my phone. There is 1 girl working when I enter and she was with a customer. Didn't get her name but had purplish hair. She communicated very well with me even though she was with a customer, even answered a few questions I had. I decided to wait for her to get done helping a customer which she said would be about 10 minutes. Again she was great.5 minutes later a guy comes from the backroom and she quickly catches him up on why I was there. After him answering a couple of questions of mine he walks away from me so I follow. He then answers a phone call "hey Jordan...." without looking at me. The call continues for a few minutes and I decide that was far too disrespectful for me to continue so we left to buy the new phone online. So thanks to the bleached hair guy, for nothing. I had much better service the week before at the eau claire tmobile.
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November 2022 by cats 4456
The team that is there has attitude and didnt seem to want to help customers dont recommend them for going to get help on phone issue or setting up phone lines
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September 2022 by Carolyn Prochnow
Wonder if corporate purposely hires lying store reps. Lake Hallie, Hastings Way, and Gateway locations are ran by the same district manager. I would have been a new customer coming from Verizon and they chased me away. I will spread the word in public. They ball faced lied about not having any iPhone 14 pro max phones. I talked to apple rep and t mobile corporate and they both confirmed that all stores have them.
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September 2022 by Michael Lynch
We went to the Lake Hallie location to get a second T-Mobile Arcadyan gateway. We were told by the sales agent that we cannot have two on the same account. We informed the sales agent that we in fact could, and she told us that she wasn't going to argue with us. So we left and went to the Eau Claire location and they quickly activated one for us and we were on our way in less than 20 minutes.
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May 2022 by Barb Hand
Stephanie and Erik really helped us out getting our new phones and ans
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March 2022 by Jamie Meyer
They do so well with me when I'm there I'm almost thinking about adding some more services I already have my phone through them and my mobile hotspot soon here I might see if I can add a home hotspot of and for Wi-Fi just for a home.
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October 2021 by Lynn Johnson (Lynnie)
Very quick service and friendly staff!
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September 2021 by Fred S.
After being a t mobile customer for 11 years, I have enjoyed good customer service, until now. I called customer service and they supposedly couldn't help me unless I showed up at a t mobile store. So I took the time to drive to a t mobile store in lake hallie wi. There I was not given any help and was told I had to call the customer service line I had originally called and was told the wait time was 1-1/2 hours or press 1 for a callback. So .... I waited and got the callback, but when instructed to again press 1 to start the call, they were unable to process (several times). So after investing 2 -1/2 hours on wasted "customer service" time (still no help) I had the privilege of talking to a rude, know nothing representative at the lake hallie Wi store, I got no help whatsoever and still no help. Don't waste your time.
