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January 2024 by Joshua S
What can I say I have been going through this establishment for maintenance on my vehicle for going on two years now and they have ALWAYS been honest with me. After yesterday I felt like I needed to leave this business a review. I had been having issues with my brakes recently while braking (heavy shaking in the front of vehicle and through the steering wheel along with screeching and grinding). I called ****, explained to them my situation and made an appointment for a brake inspection. They called me after they had finished the inspection and notified me that the front rotors were slightly warped but because they were still under warranty and due to their company policy they would replace the entirety of the front brakes at no cost to me but were questioning where I had gotten the rear brakes done because they noticed that the inner pads were not properly seated with the caliper piston groove and were causing the pads to wear unevenly which would only get worse over time and eventually start causing damage. The front brakes were done at NESS Auto in June of 2023. The rear brakes were done at ****************************** in January of 2023. Not only did NESS Auto take pictures, but were honest and upfront about everything and because of the information provided by them I was able to act accordingly and contact ****************************** and set up an inspection of the rear brakes and hopefully ***** will take accountability for their mistakes and replace the rear brakes at no cost. We will see by the end of today. 1/5/2024. NESS Auto is probably the best place regarding customer service that I have ever experienced hands down and I plan on going through them for my next vehicle purchase.
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November 2023 by Kate F
Always beyond happy with every part of each visit. Exceptional customer service and work.
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November 2023 by Stephanie Meinking
Always great customer service! Very honest, friendly and accommodating. I have been going to Ness for years and have always had a great experience.Services: Tires
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September 2023 by Audree Lewis
Always great service. Love that they come pick my car up and drop it off for me.
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August 2023 by Shelly Slendebroek
Started out a great job until my check engine light came on and the car had to go back in. Spoke with Craig (owner) and he made the outcome a positive one by ensuring my vehicle was safe as a little lint set off the light unfortunately. I went in for my oil change.Service: Oil change
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August 2023 by Hunter Newton
This place is everything that an auto service shop should be. They are easy to work with, communicate well, won’t try to add parts that you don’t need, etc. Several times I’ve asked them, “If this was your car what would you do?” Then they’ve given me very honest answers. On top of all of this, they have loaner vehicles as well. I’d recommend Ness gladly to any needing service on their vehicle!
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August 2023 by Marcy Rieser
They took me right away. Put new batteries in my car fob. Very happy with the ease and service.
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July 2023 by John Blankenberg
Not having to leave the house is a amazing service. We had our grandkids so we didn't have to load them all up and do the regular dropoff drill. The all point inspection is so helpful and I like to see the report you provide. Keep it upServices: Vehicle Inspection
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June 2023 by William Emmons
With an appointment, they did and inspection and estimate while I waited and offered an appointment in a timely manner after the parts would arrive. They kept me informed of the progress and holdups due to need for an additional part.This appointment followed an appointment with a Madison auto shop where I would have had to wait all day to have the auto serviced even though they knew what I had requested to be done and had previously examined the auto and recommended the requested service.
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June 2023 by Jennifer McClain
Great customer service with very detailed 32 point inspection report. They checked things other auto care places have never checked. Very pleased! Will be coming again.
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May 2023 by Bob O'Hara
Quick appointment obtained and prompt service performed by a friendly staff! They did the free 34 point inspection also and did not find any concerns that needed to be addressed or oversold like other repair shops!Service: Oil change
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April 2023 by Trish Jackson
Very pleased to be able to have a loaner vehicle provided for us while our vehicle was being worked on. Friendly technicians and kept us up to date as our vehicle was being diagnosed and repaired. Thank you for the stellar service!Service: Auto exhaust system replacement
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April 2023 by Libby
I was so nervous when I decided to change "my shop" but honestly, I'm so glad I did! We all get comfortable, and most of the time, we end up settling with the first or maybe even the second shop we pick. Thinking that if we go back, they will "know" our vehicle, and they should be able to "help us out a little" since we need to take our vehicle back so soon, right? Then you get the bill and realize that you were dupped once again. STOP and give these guys a shot! They won't disappoint. I have a 2011 gmc yukon denali 6.2L, and trust me when I say I was ready to give up on it. Then I came here, I realized this shop is way more professional and fair in price. They were able to work with my schedule and get my truck back to me fast. Thank you guys so much ❤️
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April 2023 by Lance Brisky
I needed to leave for the weekend and was able to drop off my vehicle for all services to be performed. I received notifications about what needed to be fixed. Was able to pick up my vehicle on Sunday night and completed my transaction online. Very happy with the ease of getting my brakes repaired and not having to stop what I needed to get done.Services: Brakes
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March 2023 by Christine B.
Ness was such a good place to take my car as it was slowly falling apart basically! There was always an appointment and they took the time to explain things to me. Their prices were so reasonable. I liked that it is a family business. Everyone there was wonderful. I moved to Florida and I wish they would move down here with me (and my new car). Thank you, Ness!
