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November 2023 by T
I try not to leave bad reviews.. but Yall! Do NOT set up automatic payments! I thought I was doing the right thing.. $$485 later in HIDDEN tank fees, hose fees (& yes, applicable propane) but the sneaky fees!! Nothin on the paperwork I pre-filled, I can't budget it out, & it just completely blindsided me. You need to WARN new customers or update your paperwork. That's something I would have accounted for had I known?
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July 2023 by Paul Nedden
Anyone else feel like they are getting scammed? Not sure how we used 282 gallons when we haven't been running our heat.
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June 2023 by Gail Wiese
Good company, good people, fair prices, have used their services for many years and never had a bad experience. Using pre-buy keeps my tank filled without having to worry in the worst winter weather.
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January 2023 by Joe
Very inflexible staff. Never needed or asked for same day delivery, got charged and extra $50 because the office staff said I was under 25% full and that's what they do. The staff lied when they said they told me they explained that, and denied I told them I could wait 3 0r 4 days before I ran out. They said they did not need me as a future customer..........they don't deserve to have me, I was with the recently out of business, Strobel's, for 30 years or more without a single issue.
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January 2021 by Jacquelynn Fox
ALWAYS TOP SERVICE! I have had multiple interactions with this office and they service my tanks. They aren't pushy like most companies. You get top service for your dollar. Put in a service call for one of my tanks, had someone out here in less than an hr. Great cash discounts for fills. The ladies in the office are always professional and cheery even. Would 10/10 recommend.
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January 2021 by josh engelman
Worst customer service I have ever had. The owner is a real piece of work and is not willing to work with you no matter your situation. They could care less about how you feel or coming and going unannounced. Zero respect, zero professionalism, and zero decency. I don't recommend this company to anyone in existence. Zero stars.
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January 2020 by Travis smith
Above and beyond customer service!I talked to mike from cole propane about a project I wanted to do this fall. Building a new garage. I needed the propane tank moved in order to build the garage in its place. He came out we discussed where it should go and made a game plan to move it. I let him know we wanted to lay concrete quickly so he had it moved in just a few days. Mike kept in contact with me afterwards to make sure I was satisfied with where he put it which I was. Then I went on to build the garage. Unfortunately the contractor I hired to help with the garage ended up being unreliable and never finished the work and just stopped taking phone calls so I had to finish it myself. As I got closer to finishing the garage I decided I needed a propane heater. So I called mike and he gave me all kinds of information on heaters. I ordered it and when it came it needed to be converted from natural gas to propane. This made me nervous. I called mike. Unfortunately it was a weekend and he took the time out of his weekend to talk me through what needed to be done then showed up promptly on Monday to hook up the propane to it. Helping me make the final adjustments to the regulators. And now I can finish my garage in warmth. This garage build was very stressful full of shady contractors but cole propane let me know there are still good people out there willing to go above and beyond for their customers. Again thank you Mike.
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January 2020 by Brian Eroh
Great service saved us at short notice after L&L Propane failed us, gave L&L more then a weeks notice and when they finally showed up gave some lame excuses not to fill the tank left me and my wife two young kids in -23 degree weather running out of propane. But thanks too the good people at Cole oil & propane we are safe and warm. Need less to say I now have a new propane provider. Thank you Coles!
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January 2020 by Olivia Graves
Never had such a horrible experience with any other utility company in my life.
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January 2018 by Bryan Bard
Cole Propane contacted me today and asked me to remove my previous rant of a review. So out of the kindness of my heart I have deleted my previous post even though Cole didn't offer much to differ my opinion in my review except to explain that my charges I had listed were incorrect which he was right. Add one star.
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January 2018 by Mark Gregor
I've been using Cole for propane for the past 10 years, their prices have always been competitive and whenever I have needed anything they have been quick to take care of it. Keep up the good work guys :)
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January 2018 by TJ Lopez
called this morning about prices, and they are one of, if not, the best place quoted for prices! was pleased to learn they'll deliever to me, as I live far from Lomira! Lori was a great help for questions! I highly recommend!
