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January 2024 by Amy Henning
Went in to get passport photos and the staff was very helpful with not only the photos, but giving me tips for my upcoming trip!
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January 2024 by Elizabeth Templeton
Don't bother leaving a message. It will never be returned. But once I spoke to someone about traveling, I was very happy with them. Clara stayed late to accommodate us and answered all of our questions and helped us so much.
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December 2023 by Tifene Brown
The instructors are helpful and knowledgeable, but the structure of the scheduling for behind the wheel sessions is less than desirable.AAA has a wait period of 21 days between in each before you can schedule your next class. This seems to be excessive period between lessons and means my student will not complete the course for 8 months since they have 8 sessions needed!Additionally, the schedule is not open for you to schedule your session until late in the month (example: scheduled for December but no dates for January on the site). This makes it difficult to plan for other things. I would have gone with another driving program if I had known these things upfront.
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September 2023 by Ben Groonwald
Don't accept anything they tell you over the phone get absolutely everything emailed to you or in writing.Multimillion dollar company (AAA) denying me a minuscule reimbursement that was clearly promised over a recorded line after ghosting me for 8 months. When they finally got in touch with me, they did not apologize or provide a reason for their delay.
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September 2023 by malferds
Worse roadside assistance I've ever had. Customer service would not let me cancel account and give short bullet point on why I needed to cancel and what could have avoided it. I called 5 times and the service got more unprofessional each time and they put me on hold for an hour before disconnecting call.1. Data sharing system between AAA and driver's.2. Ability to update or change towing company of customers who get forgotten or left stranded3. Ability for customers to hand a view of what's going on is huge. You have zero view or info4. Cancelling towing companies that create problems like greenslade. Which would have kept me as a customer today.5. Being more careful hiring operators that will not make mistakes similar to not sending my information to the towing company.
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June 2023 by Amanda Gilliland
I found out there is only 1 garage in Dane Cty affiliated with AAA. We called to get our van jumped in our garage, about 5 pm. He said he could maybe get to us by 3 am.Have been a member of AAA since 1976 & even worked for them for several months. But decided that since we hardly ever use it (our main car is an EV) to drop our membership.
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May 2023 by Bruce
I've been a long-time AAA'er and thought I'd leave a positive review. First off - common sense. I'm reading complaints that it took from 85 minutes to 3 hours to get a tow. Do you know what a 5 mile tow costs in most cities? Minimum $200 -$300. Your annual AAA membership less than $100 and is good for 3 tows annually. If you want Insta-tow - go and pay for it.Your wait depends on many factors. Triple A contracts with many vendors for towing. Some close up at 10 pm and are the only service in a 200 mile radius.If its the first snow of the year and ice storm, then many are in the ditch - you have to wait your turn.News flash!!! No tow truck is sitting and waiting for you to need help. They are busy.If you are driving out of state and break down, Triple A can be a lifesaver.
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March 2023 by Alec Strahl
If this is where Edward grennan and Michael helmsing work they need to be fired immediately. They have been blatantly unprofessional and lied to un multiple times about our claim.
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February 2023 by Chuck Bennett
Don't knw, called on accident. They werr
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October 2022 by Becky Heiking
My 69 year old sister had to sleep in her car overnight in a 7-11 parking lot. AAA said they couldn’t do anything for her until the morning. Tow truck didn’t show until 9:30 the next morning.?
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July 2022 by Carol McShane-Street
My family has had to use our AAA membership 3 times in the last few weeks. We have been members for well over 20 years. All of us have had issues with extremely slow response time. My daughter-in-law was stranded with a broken-down vehicle on the side of the road in Milwaukee County over 3 hours waiting for a tow, my husband was broken down in Walworth County and waited over 5 hours for a tow and my son waited for a tow in Milwaukee County over 3 hours and no tow truck ever came. If AAA doesn't have enough tow services signed with them, they need to get more and probably pay them better. I have never had to wait this long for a AAA tow or service in all the years we have been members.
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May 2022 by Air Inspector
Pathetic service. We paid over $150 a year for several years for extended service and we will not be renewing. Unfortunately we could not get a refund for the unused portion for this year's membership after receiving pathetic service. I had a dead battery and called for a jump while out of state and had to wait more than 1.5 hours, make 3 calls and still got no help, this was in a city with plenty of towing services around and during business hours! I finally Googled towing service near me on my cell phone, called a service less than a mile from me and they were there in 10mn to give me a start. The previous call was when I ran out of gas downtown and got just about the same bad service. Not worth the money whatsoever.
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March 2022 by Lauren M.
PLEASE don't give this company your hard earned money, there are better options out there for roadside assistance. I experienced an issue nearly immediately with my membership and I spent HOURS on the phone with them trying to resolve it. Customer service folks at the call center was very understanding, and were in agreement that my situation was not being handled properly. I was escalated to a "supervisor", who conveniently disconnected my call. I called back, got a different supervisor, who flatly claimed there was NOTHING he could do to help me. I promptly cancelled my membership, and they took their sweet time issuing my refund. I encourage you to seek other options (most competitors will price match AAA!), this company is not trustworthy.
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March 2022 by Mary Quartuccio
I called AAA for maps, and Diane S. was over the top helpful in , not only mailing maps, but hotel stops, as well.
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February 2022 by Matlynn Eller
This is not my first time that I’ve experienced a terrible service with them.They’ve never been promising with their timing, especially when we requested for a tow when we absolutely cannot start the vehicle. Often when we called them. They said up to 85 minutes then nothing. Called them again, saying another 1-2 hours. Nothing again. Especially when we’re so close by to the big city and they have plenty of tow services around. So we ended up calling a different towing company that is not through AAA. They respond immediately and came in within 10-15 minutes.Don’t think I’ll ever use their service anymore, not after when they’re not promising with time with ZERO communication.
