-
October 2023 by Cindy Olson
Agents very helpful, friendly, explained rental well, made sure i was comfortable with rental car, helped me to car in wheel chair, excellant experiance.
-
April 2023 by Shay Santos
Easy in and easy out. We found a great van and had a wonderful experience.
-
February 2023 by Gina Idsinga
Nothing but a great experience renting from this Alamo location! The process was quick and easy; the vehicle was very clean; and the customer service was TOP NOTCH! Each representative was friendly and helpful. In particular, Chai went above and beyond to assist me. I left my personal keys in the rental vehicle after I turned it in. I discovered this in the evening. Time was of the essence because I had an overseas flight from Chicago the next morning. Chai was able to locate the vehicle and retrieve the keys. He was a life saver!!
-
February 2023 by Drew
Fast and friendly service. I used a free upgrade and my frequent flyer number for maximum points. The car was clean, new, and fun to drive. I picked up at the airport location and have used Alamo for both business and pleasure. I left a few things in the car, and their service manager called me. Good service is a great touch!
-
April 2022 by Tal Goldwater
I rented with them this past week. Mind you I typically rent 15+ times a year for work This was one of the worst experiences I had with a rental company. I rented with a third part for a week and I had to extend the rental. They made me come back to the airport and close the paper work then reopen it. That would not have been that bad but since there was a window of like 4 hours between my extension and when I had to drop it off. They were originally going to charge me 91 dollars for that window but after some complaining they split the difference to 46 dollars for a few hours.Personally this is bad practice and have never had issues with other rental brands like this. .Moving forward I will try to avoid them and recommend other people do the same.
-
April 2022 by Alexis
This was my first time renting a car from an airport and I was a little hesitant. I am familiar with this airport and knew I wouldn’t have any trouble waiting etc. The employees were very very nice and made the process easy. Returning the car was even easier. Also the car we got was awesome, super clean and comfortable ( 2022 VW Passat). Thank you!!
-
November 2021 by John Christmas Hand
Excellent service
-
October 2021 by Sharon
Very easy at pick-up and drop-off sites. No issues. Thank you.
-
March 2021 by Jermaine Clash
Great service love the car and rates
-
January 2021 by Jason C.
I arrived in Madison with a reservation at Enterprise. After getting my bag from the baggage claim the line at the counter had grown to five people and no one at the counter. I looked over at the Alamo counter and there was no one in line. I walked over and asked if they could get me in a car for the same price as my reservation with Enterprise. The friendly gentleman behind the counter immediately said let me see what we can do. After a few minutes he said we sure can and we can get you a nicer car for a little less! I was very impressed with the speediness of the transaction and how friendly and polite I was treated. I have not had good luck with rental car places but this changed my mind. I will be renting from Alamo whenever possible from now on.
-
October 2020 by Mary Pearson
There are good humans in the world! And some of them work at Alamo Rent a Car at the Dane County Regional Airport! Late last month we rented a car to attend memorial services for our son who recently passed away and we received some cards from friends. We got a call from Clint at Alamo telling us that something had been found in the car we rented. Apparently one of the cards slipped in between the seat and center console. We didn't actually even know about the card. It turns out that there was $50 cash in the card along with the well wishes from family friends. I was blown away at the honesty, the care and concern of Clint and his teammates. Apparently they had tried to reach my husband several times before without success so these guys did NOT give up. I just received the sweet card and the cash in the mail, sent to us from Alamo. This was such a touching experience and I am so very grateful to Alamo and to Clint. You are some of the good guys!
-
August 2020 by Andrew Koch
Word of caution, be careful and read through everything the agent wants you to sign. Do not buckle to the pressure. I had two very negative experiences with Alamo on my honeymoon to Hawaii. In both cases the agents kept trying to push more special fee's upon us. I fell for it the first time as due to the extreme pressure from the agent. The first agent was rude, pushy, and kept pointing out I was holding up the line of other customers when I wanted to read the contract.I found out about the ridiculous charges when I got the bill via email. The second time I was patient and read the contract. The agent still tried to push items on us but stopped when we made it clear to him about our first experience and that we were not going to be duped again.
-
July 2020 by Robert Pack
Pick up and drop off was easy at Tampa Airport. Car was clean and full tank of gas. I liked the “debit card” policy. I would rent from them every time. Also handled the “tolls” perfectly.
-
June 2020 by Marie Puttkamer
Madison airport needs better signage stating door number 5 entrance for car pick up! They tell you where you can find your car in lot with out checking it over!
-
September 2019 by Timmothy King
Over charge for their insurance. Make sure your auto insurance covers rentals.
