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April 2024 by David Follette
Apple Hilldale is in Madison, Wisconsin and is awesome because Apple is naturally awesome. Great company, great products, A+
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April 2024 by Muhammad Yameen CPA, CMA
Excellent customer services & support.
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April 2024 by Westen Newman
Came in to do an upgrade hoping to save the time it would take to do it myself. Instead, I had to correct the sales rep multiple times as he kept making mistakes rushing through the process. He also made multiple mistakes trying to transfer files between phones and ultimately cancelled the whole deal because we ran out of time. He told me to come back today on Easter Sunday when the store is closed so I’m not sure if he did that as an insult or because he has no idea what’s going on. Now my wife’s phone doesn’t work so I basically wasted two days of my life to be put in a worse position than if I never entered the store.
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March 2024 by Denny
Walked in a bit early for an appointment and wasn't "checked in" for about 10 minutes, then waited another 10 minutes for an employee to assist. The apple business model is trash and should be rethought.
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March 2024 by Jenna V
They are super kind and helpful
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March 2024 by Ben Vondra
Apple Hilldale. No Apple crisp here but a great store
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March 2024 by Audra
They help us unlock an iPhone in 10 mins that we tried to do ourselves for 2 weeks!
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March 2024 by SAB Wuu
The worst phone buying experience ever; with this kind of service, there is no wonder Apple is going down.1. There was a bald guy standing at the gate who knows nothing and does nothing (except standing there and chatting with other colleagues), yet he has a very uncomfortable and condescending attitude, ultimately pointing me to the wrong place and wasting 30 minutes of my time.2. During the purchase, the staff kept persuading me that phone-to-phone transfer was going to take forever and asked me to go home and do the transfer later. But when I did that at home tonight, it only took me 30 minutes. Does one customer really take up that much space in your store?3. If you close at 8 pm, update that on your store page. How ridiculous is it that you don’t even have the correct time displayed on your store but call yourself an ‘official store’?Why is it only Madison like this? Do people here just deserve this kind of attitude?
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February 2024 by Leslie Sloniker
Not really walk in friendly. Always need to have an appointment. Have to sit on wood boxes to wait, so uncomfortable.
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January 2024 by Kathryn Halls
Worst customer service at this location. Buy your product and set it up at home and don’t waist your time. Didn’t even know how to get a new phone transferred over, while the manager was preparing for 7 pm closing 40 minutes early.
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January 2024 by Asma Adnan
I was with my husband to buy an iPhone 15 pro on December 28, 2023, at 7:15 pm. We were asked to wait, and then the Manager let the two customers who came after us help and kept us waiting. Upon asking why she hadn't helped yet, she decides who can go first and doesn't have a system or wait line. She was disrespectful to customers time, racist, and condescending. Meanwhile, the employee stepped in and said he could take care of us, while the manager interrupted and said no, we should come back later.She said her name was Sarah and she was a manager. Such an incompetent manager that Apple should get rid of them. She would be better at cleaning the store rather than a manager with her racist attitude toward Southeast Asians.Apple store at Hilldale lost big sales because of their Manager’s egoistic racist and obnoxious attitude towards the customer. They should fire her.
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December 2023 by Kristin Smithson
DON’T WASTE YOUR TIME OR MONEY! We had a horrible experience at this Apple Store location. Our teen’s iPhone was shutting off on its own, and we were told a new battery would fix the problem. We made our appointment, they were supposed to text us when they were ready for us. Never texted us, we finally got helped, they were supposed to text when finished, again, no text. When we pick up the phone, it’s still shutting off on its own. We were assured it was because it wasn’t fully charged. We get charged for a new battery. Battery was clearly NOT the issue! We get home, fully charge the phone, STILL not fixed. After 3 hours at the store, I’m beyond irritated! I have to spend another hour chatting with someone competent on Apple Care +, and end up getting a replacement phone sent. Whoever is responsible for diagnosis and repairs needs to be trained on how to do their job! We feel like they didn’t want to deal with the situation, and we were basically just disregarded. I bet if we were buying new iPhones, we would have been treated differently. Such a joke.
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December 2023 by Christy DeMars
I walked in with an iPhone with a cracked back, 2 of their sales associates said that they cannot fix the phone that I would have to replace it. They didn't offer any other solutions like a simple phone case either.So I went to uBreakiFix in Madison and was greeted by Fritz, he said absolutely he can fix it. Did not try to bullcrap me to upsale like Apple Hilldale did.
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November 2023 by The Trend
Betsey is amazing her attitude and customer service was above and beyond something a competent manager should do..however the frumpy manager Christy S racially profiled me at the store while I was receiving service, spit on me, threatened me with "security" and accused me of lying then started balling crying for her customers to see like a lunatic all because I was requesting my genius bar helper after being there for 2 hours POC STAY FAR AWAY! in the 4 hours total I was in store I witnessed the clear difference in how POC are treated versus Caucasian people how shameful!
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October 2023 by Andy Gorman
I made the trip to Apple Hilldale because I cracked the screen on my new phone. The staff were great. I was able to get in the queue to have my phone looked at. The staff made sure I was backed up, then set me up with a replacement phone through AppleCare. The whole process took about an hour.I wish I could remember the names of the two gentlemen that helped me. Both of them were amazing, they both deserve kudos for the great experience.