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March 2024 by Debra Shepherd
Amber provided us with excellent service! Very knowledgeable with a great design sense! We love the quality of our choices as well. Thank you Amber!!!
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February 2024 by Sarah Arthur
I have spoke to multiple people, have had issues from the start with multiple tables from the table top chipping a month after having it, to a table being delivered and them taking the shipping block out and instead drilled the screw through the top of the table. Now have had AWFUL quality on the johnelle chairs from them replacing basically every part of the chairs because they split and the seat cushion dips in within 2 months. I reached out to the care center , the store and I'm being told nothing they can do. I suggested them putting notes in to have them redesign the chairs because even the tech that came and fixed my chairs said these are junk.?♀️ thanks ashley for awful customer care team. I will not be purchasing from you anymore along with making sure friends and family members dont as well.
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February 2024 by Rachel
Great service from Amber! Everything was very transparent and we loved all the options.
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February 2024 by Angie Olsen
Amber was great to work with! I never felt like she was pushy and she was patient with my inability to make a quick decision. I bought two sofas, two chairs, and a new mattress/base. While looking at mattresses I wasn’t quite sold on the more expensive bases and she asked why, listened to what I was saying and didn’t push me to spend more money on something I just didn’t want. I really enjoyed working with her and will be back to buy from her if we need more home furnishings in the future!
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January 2024 by Jeff Swafford
Really disappointed we were NOT told we had to "break-in" our Tempur-pedic mattress. It came in hard as a rock. Went back to Ashley the next day and couldn't return for 30 days because of "break-in period". No one told us we were buying a brick mattress! Having just damaged both knees, there was no way I could "jump up and down on it" like they suggested. Would have been good to know this up front!!!!! Now I have PERMANENT, NON-REVERSABLE SPINE DAMAGE!!!! I hope your commission was worth my next 25 years of misery. You guys suck.
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January 2024 by A Dude
I bought an expensive "high end" sofa from this store. It arrived broken. They replaced it. Later it broke again, but the store refused to honor the warranty. If you buy some expensive junk furniture from them, good luck.
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January 2024 by Markie Harrolle
James B. Did a phenomenal job! He was kind, friendly and entertaining! Loved him!
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December 2023 by Josh Potter
We found furniture that we were interested in. The salesman was very nice and applied multiple discounts. We told him we wanted to go home measure our space and think about it. He suggested we put our credit card on file, so we don't have to come back (we live a hour away). We agreed to do so and when it was all said and done he handed us a receipt for the full price of the furniture along with other paperwork. On our way home we looked through the papers and realized our card was charged. This was not how the salesman explained holding the credit card was going to go. We asked if we cancelled the order how that would work. He said simple call tell them you don't want the furniture and done deal. I called two days later and canceled the furniture. They said it will be a couple days to have the money put back on my card. I called 6 days later to cancel the furniture they said it will take a couple days to put the money back on my card. I called 5 days later to cancel the furniture. I am currently waiting for a manager to call me back.
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November 2023 by Dominic Bocchini
Worked with Edgar to purchase a couch. He was very knowledgeable and willing to help us move different pieces together so we could really visualize the set up. Definitely gave us space as we browsed but was there to answer any questions when we had them!
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October 2023 by Jessica Bragg
James Blandin was very knowledgeable and friendly. He didn’t rush me into buying the first that thing I saw. He took time to help me find the perfect dining room set for my family. He also had a lot of patience with my 7 year old son, who was asking a million questions and wanting to test out every couch and bed lol. It was an overall great experience and I hope to make my next purchase with James as well. (I have been to many different furniture stores, including another Ashley store, and I have never received such great service).
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October 2023 by Mary Albedyll
I found the recliner I liked at Ashley. The Sales associate was great! He sold it at the price that I found it advertised online.The delivery method was great too - I could track the driver and knew when they would arrive. The delivery people all did a great job carrying it inside and up the stairs, and then assembled it and made sure it worked properly. Thank you!!
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October 2023 by Wagdy Khalil
This place has a lot of modern styles. The sales person- Amber Flick is wonderful, Experienced and professional. I was shoping for furniture for my 2 children. I was reluctant to buy however she was reasonable and convincing. She got what I am looking for in 20-30 minutes. I felt comfortable and at ease. Thank you Amber!
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September 2023 by Lilly Smith
Julie was fantastic! We had a lot that we needed and she took great care of us and we got everything ordered.
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September 2023 by Stephanie Nachtigal
Amazing place to shop!! My husband and I had been to a few other furniture stores and were disappointed at the pushy salespeople who seemed to just want to make the sale and didn’t really care about what we wanted. From start to finish, we worked with Jacob D and he was not at all pushy and instead was very knowledgeable, patient, friendly and helped us find exactly what we wanted which ended up being something we thought we didn’t want. Our order was delivered early and we were kept up to date on everything. The process was smooth from walking in the door to getting our furniture. We definitely recommend and have already been back since the first purchase and will be going back again!
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September 2023 by Rebecca Campbell
We were greeted very politely and our sales representative 'Edgar' was very informative and patient during our whole experience. He gave us a fabulous tour of the "purple mattress" and it was great! Thank you for the wonderful service!
