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October 2023 by James Howlet
Be nice if they fix there website and kiosk so I can pay them.
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August 2023 by Sydney Bobb
used them two years ago for storage, everything was fine. tried to use them this past monday, quite literally everything went downhill. self service here is a joke. paid for two storage units I didn’t have access to because the freight elevator wasn’t working. to make things worse, they’re closed quite often so still waiting to communicate with them to get a refund.
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August 2023 by lisa schmiesing
Dirty, confusing layout and no lights working near my unit!
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May 2023 by Sean Pugh
Friendly and courteous employee, was very helpful
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October 2022 by Lydia Natera
Do not store your things here. I just found mold growing on my belongings. My stuff has only been there since june.
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October 2022 by QINLEI ZHANG
Worst storage in the world!!! We check out two months ago and still haven’t received any security deposit back. Also the environment is horrible and you will not want to come alone at night.
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October 2022 by Marty Verburgt
Secure storage with cameras
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September 2022 by Andre Morris
Good place to rent from there is just not a whole lot of space And u will be lucky to get a spot
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September 2022 by Crash “Crash Fergie” Fergie
It's not their fault what people try to store in there
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June 2022 by David McAuslan
Old, poorly maintained facility. Water damage and rodent nests.
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June 2022 by Tony Nails Watters / Bøñë-Såw
Storage.
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August 2020 by Madison Malling
Most of my things have molded. Yellow mold, white mold and black mold. It was disgusting and I'm devastated that so many of my things were ruined. Dont store your stuff here.
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February 2020 by Justyne Dalske
Been renting here for over 2 years. No issues besides some water seeping in (garage door unit). Once the door slammed down and got jammed right before we left town. We didn't put a lock on it so it could be fixed while we were gone. When I called, they offered to place their temporary lock. It was fixed very quickly. Gated entrance with passcodes, very secure.
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August 2019 by Amisia D
Used this place since i was 18. They must be under new managment because the people are veey rude and money hungry. They mailed my deposit out of state AFTER I CAME INTO OFFICE AND GAVE THEM NEW ADDRESS LOL. Then had to wait for check to come back to them from out of state. And instead of them calling me they have my number, they decided to mail it again to my new address. Only problem is i think they lying because its been over 2.mos since they allegedly mailed it in town and now heather say i have to wait 120 days until the check expires until they will give me my deposit back. Never using them again. Sam was extremely rude and cynical with me as well which is not how u treat loyal customers. But i honestly dont think they gonna give me my deposit. My mom says i should take them to court idk we shall see.
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May 2019 by Janna Watson
I stored household items there for around 2 years. The staff in the office are kind and helpful when they can be. However, the office manager (Meghan?) is the most rude and condescending individual that you will ever have to deal with. The unit I was in went unchecked for about 9 months. I went in to grab some tools, and I was floored at what I saw. A clear break in the ceiling, where years of leaking and mold had been allowed to flourish in my unit had destroyed/contaminated everything that I own. My spotless Harley was rusted in many places along all of the chrome, there was mold growing on my leather seats (brand new) and there was so much moisture in the unit, that my speedometer even had water droplets inside as well as big splotches of mold. New Rubin's $1k coffee and end table have been damaged by the mold and moisture. New wrought iron patio set completely rusted out. Everything that had contact with the air had molds in green, black, gray and yellow. I wound up moving my storage unit there 3 times, because they had 'no clue' about the many leaks or mold. The last time I had to move there, it was all the way around the building, when I had to store the contents of my home. I went into it about a month later, and there were rat droppings everywhere. In every box I had. Some even poured small pools of urine, when you moved the box. I finally interacted with the manager, who might be the rudest human on the planet. We went into the locker with the water damage and she literally screamed at me, that there was nothing there, but said the space smelled old and dirty, which was actually the stench from the mold. She barked, "There's not a sign of a drop of water anywhere! What, are you trying to set me up?". I simply held out my hand for the flashlight, hoping to point her in the direction to the cracked ceiling, and the black and white mold that was growing all over the wood. She ripped her flashlight back, like it was a weapon, and hissed, "Don't you dare try to touch my flashlight again.". Which I just found to be outlandish. I wasn't even angry at the time, but very confused by her behavior. I tried to ask her questions, and she barked, "What? Do you think I'm stupid enough to answer your questions? Because I'm not going to get set up by someone like you.". I started to giggle, because it was so theatrical. She then said, "You are done here. Done. Gone. Out.". She tried to argue with me that I should be paying them for 2 lockers for the month. The moldy wet one that I had just moved out of, as well as the full month and additional deposit for the replacement. I laughed at her temper tantrum and told her that I wasn't going to pay anything extra, the units were the same size. She followed that up with a termination of lease and I had to drive 2.5 hours each way to move out. I paid just under $2.5k to put nearly everything that I own into a dumpster, after leaving it there for 2 years. She's one of those people that enjoys her 'wand of power' as a manager, but she has the social grace of a hockey puck. Never got a penny of my security deposit back and never got a letter stating why. Which is terribly coincidental, as she had no problem finding my address when she mailed out the termination of lease. I recorded my encounter with her, and I still have it a year and a half later. Never, as a customer, have I felt so attacked by a manager. Never, as a storage renter, have I seen worse conditions. They offer the 24 hour kiosk to do business, so that addicts and the evicted can find a quick place for their belongings. Don't store any bedding there because of bedbugs. I wouldn't even store records there. I wouldn't even store rocks there. Found a fantastic, newer storage company just south of Madison. Everyone is always clean and pleasant and security is fantastic.
