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December 2023 by Amelia bader
They were very helpful and kind and were able to address my concern right away
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September 2023 by Logan Taylor
Miss when they were open half Saturdays and that cool walk up kiosk thingy. Normally pretty great service. A little more solicitive than they used to be but not bad.
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August 2023 by Ken Artis
For some reason they do not return calls after I leave a message on their voicemail. Two days in a row. Further, I cannot understand why they do not have a live person answering the telephone. Seems rude.;
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March 2023 by A.R B
Not only do I hold an account at this bank but my place of employment holds an account at this Bank and yet upon showing two forms of identification she still attempts to call my boss who's on vacation at the office which is fine however when I then proceeded inform her that he's out of the office today she then insists it's not able to cash the check so I had to call his cell phone and bother him on vacation despite I opened an account at this branch less than 6 months ago with the bank manager who was not spoken to nor brought to any bus Assistance or remedy she tends to be very very kind and is very helpful however the two tellers who tend to be working in the afternoon they just love to tell people no love to make things as difficult as possible especially if they think you don't hold an account there they then are extremely difficult I spent $10 to find out whether or not this woman was going to create difficulty for me this bank has gone to s*** ever since it stopped being Marshall and Isley AKA M and I
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November 2021 by Mallory Newcomb
I always get my check later then everyone else. So I'm gonna start banking elsewhere.
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October 2021 by Ezekiel H Wettstein
The gentleman I spoke to at the counter (Trevor was his name I believe) was excellent. Very helpful and efficient. However, earlier (not the same day) I spoke to someone on the phone who was neither helpful nor nice. Wasn't able to answer my questions and kept telling me I would have to come in to figure it out. Thats the reason for 4 and not 5 stars. I had a good experience in person though
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June 2021 by Ezekiel Wettstein
The gentleman I spoke to at the counter (Trevor was his name I believe) was excellent. Very helpful and efficient. However, earlier (not the same day) I spoke to someone on the phone who was neither helpful nor nice. Wasn't able to answer my questions and kept telling me I would have to come in to figure it out. Thats the reason for 4 and not 5 stars. I had a good experience in person though
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November 2020 by Chris Mathes
Thanks for closing abruptly, I'm still working. Unable to use your location as normal. Hey it's just access to my money. Terrible bank 100%
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May 2020 by Lee Garrett
I think GETTING BMO HARRIS wow that atm and card cardit all other for store right oh wow ok
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January 2020 by craig weddle
Poor customer service at drive thru. Sent the canister then waited 5 minutes without any acknowledgement. I hit the call button and received a curt “We’ll be right with you”. After another 5+ minutes someone finally came back on the screen and a couple of minutes later was able to process my 30 second transaction.
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July 2019 by Anneliese bauschke
Not necessarily this bank in general, but the customer service line that works for the company is incredibly rude and disrespectful. The lady who I spoke to yelled at me because I couldn't find the account number, she then told me I could use my social security number and then once again yelled at me because she "needs" the account number after she told me I could use my social security number. Thankfully my loan is up in February because the people are very rude, I have never missed a payment and have always been on time. They call you days before it's due yelling at you to pay your bill when it's not due for another week. Highly dont reccomend a place like this to go through for a loan. Better off going through black hawk credit union very nice people. So I'm going to send my payment in instead of talking to them. Very very rude customer service team.
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March 2019 by Debbe Rigsby
I have not had any problems at all. The employees are courteous and helpful.
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February 2019 by Tereza Schnell-Harrison
Every time I would go in I was greeted with a friendly hello or smile and someone was ALWAYS available to talk. I would highly consider this place if you need fast and reliable assistance.
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February 2019 by Nakisha S.
I agree with every bad review about this bank, as of today. I have been with this bank for close to a year, or so, and they suck. I have had ATM's that halfway work and will partially take your money if the bills are not crispy and new. The first instance was a $500 atm cash deposit. The atm would not take all of the bills and attempted to give me my bills back, but by the time I could grab some of the bills the machine sucked them back in and then told me there was an error. The machine did not give me any receipt, nor my cash, so of course I was PISSED. I contacted the customer service line and they did not help, so I decided to contact the Branch Manager Leslie (she's about the only one in all of BMO who seems to not be on planet slow) on East Wash. and she told me I would have to wait for the ATM to be counted first, but she would put in the missing money request. In a couple of days, they found the error and our money was returned. The next ATM deposit we decided to do at a different location. THIS location allowed me to deposit $900 cash into the ATM,gave us a receipt, but then the deposit did not show neither as pending, nor available. So, normally cash shows up as Available right away, but this did not. I called BMO customer service and was told the cash should have been available and is not showing in their system. So, they said they do not see any deposit, so now I am highly pissed and going off and told the agent I do have a receipt showing I made the deposit. He told me he would have to escalate to a manager to have the manager listen to the call I made about the deposit and to review the ATM. I felt so furious that I was being treated as if I was lying now. The guy then said he was able to find the deposit sitting in another area but it was not posted so I am like, well, you don't say! He could not figure out why it was sitting there. At some point, my husband also called BMO on another phone and I talked to another lady who told me she'd look into this. She called me 3 minutes prior to her shift ending and told me I deposited the money one minute before the cutoff, so now I would need to wait until maybe Tuesday (another 3 days) before it will be added. So now, the floor manager gets on the phone and asks for info from the receipt and tells me she can see where the deposit is sitting there and that it will not show for me on my end, but if it's not in my account by 9am the next morning to call back and I requested she also notify accounting because this seems like an issue for them. Well, after 4 total days, the money was finally put into our account. On top of all of these other issues, when we first opened our account, we had not started off putting a lot into the account, just what we needed to cover bills. Well, our cell phone provider processed an incorrect and high unapproved payment via check. I called and requested a stop payment to prevent the check from processing and paid $36. Well, BMO did not process the stop payment properly, so there was a lot of back and forth with that. BUT, the kicker was that now we had the fraud department literally questioning us because the account was so new and the stop payment was requested. They claim it was to protect our account, but now, they blocked any and all overdrafts on our account. We had not even had any overdraft, but since we were barely using the account we did not keep much cash in the account, so my husband tried to order a drink that was less than $2 and the money was not in there so BMO denied the attempt. The real problem is that we did OPT in to overdraft services, but they still denied the attempt. The BMO customer service line is a complete joke and they do nothing to help the customer. They do not have a zero liability policy, so that means if you have any unapproved transaction it is possible you will be responsible for paying it if they do not approve your Dispute (which takes up to 60 days) and they do not offer a temporary credit while you are disputing charge. I have called them and literal
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August 2018 by SundanceKid .
If you like being interrupted and spoken to like a person who doesn't deserve the basic respect you'd generally give any human being, this is the place for you. Just made a deposit n had a quick question not 20 minutes ago, and was rudely interrupted by a kid (Ari) who didn't think he should let me finish speaking before he started in on what he had to say. Unbelievable. I hope your manager replies to this.
