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January 2024 by wendy smith
Needed a new battery and skid plate installed. Dropped the car off the night before and they took care of it the next morning. Friendly staff, great service. Have gone there a few times for different things. Always great service.
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January 2024 by Margaret Robertson
Great people. Excellent service. I had a screw in my tire and was in and out in under an hour. Only $35!
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January 2024 by Amanda
Had a couple used tires that fit our car, needed one bad in a tight situation and was so affordable!
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November 2023 by Jeremy W.
When I used to live in Madison, WI, I previously took my old car into Broadway Tire & Auto to get repaired at least a few times. Out of all the times I've been there, the repair shop has had terrible customer service. I've had to deal with a man who works there named Tim who has always been unfriendly and disrespectful to customers. Another thing I've noticed about the auto mechanic, Tim is that he seems to be pissed off all the time. One time, when I was about to move to Los Angeles, my car was having problems and the motor got loud after I hit a curb that I didn't see. Sometimes, old cars are like that, and my old car had a lot of other similar problems when I got them fixed but they weren't fixed for very long. When I brought my car in to get looked at, Tim told me that he would take a look and let me know if there are any problems. An hour or 2 later, I got a call from Tim, and he told me that my car was severely damaged and that it can't be driven just because hitting the curb damaged a lot of things to that car. He blamed me for the damage and told me that he thinks I'm a bad driver even though I'm not. I explicitly told Tim that I was under a lot of stress and that I have to get on the road in a couple days to move to my new home and that I have no other choice. Tim didn't even care how I felt, and he told me that if I want the car fixed, I would have to pay $1600 which was a lot of money to spend out of my budget when I needed to save up most of my money for my move to LA. He also told me that he thinks I should sell my car and then fly to LA and buy a new one there if I don't want to pay the $1600. He even told me to come back over so that he could talk to me in person and show me what kinds of problems there were with my old car. Because I was in a very tough situation and on a very tight schedule and wanted to be able to get on the road to California on time, I just told Tim to fix the car as soon as possible and that I would pay the money for it. The repair took longer than I expected and all I did was hang out around the area all day but never went home. When I went back into the repair shop, I asked Tim if he could give me my keys to my apartment so that I could go home and rest until my car got fixed, but he refused to do that, and he threatened me by telling that if he gives me my apartment keys that I'll have to postpone my car repair and wait until the next day. I said no to that, and that I need it done as soon as possible so that I can get on the road on time. I spent all day waiting for my car to get fixed, and as it got closer to the time that Broadway Tire & Auto closed, I got a call from Tim letting me know that my car has been repaired and was ready to be picked up. When I got there and paid the money, my car was not in the parking lot, and when I asked Tim where my car was, he told me in a mean way that the mechanics were still finishing my car repair but that they'd leave it with me as soon as they were done. This made things even more frustrating that day, but as soon as I paid for my car repair and left, I knew that I shouldn't go back to this place again for car repairs or any other type of car maintenance. And even later on, my old car started to have a lot of mechanical problems again shortly after I got it repaired there. I do not recommend Broadway Tire & Auto. The mechanics that work there as well as the manager, Tim are very unfriendly, and they take advantage of people and try to rip them off by charging more money than most people can afford. If you don't want to be put in a tough car situation like I was in at Broadway Tire & Auto, then I'd say it's not worth it.
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September 2023 by ANN GLAVAN
These guys are great, went completely out of their way to help me save money on parts, same day turn around. 10/10 would recommend!!
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May 2023 by Orrin White
Great work at a good price. Very friendly and professional staff.
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April 2023 by Patrick Smith
Super rude on the phone.. I was on my way there, until speaking with him which he made me change my mind
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February 2023 by Bird
Asked for an alignment after getting new tires, 100% didn't get the service I paid for. Guy running the place swears in front of you, acts like he's rather be doing anything else; it's weird. I'd rather go pay for an alignment elsewhere than ask him to make it right. Tires are good though.
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January 2023 by rochelle nord
I reviewed this place before but deleted it because I have an even worse review this time. The guy that runs this place acts like he doesn't even want business. I called to ask about prices for tires and he acted annoyed that he had to even speak with me.
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November 2022 by Evelyn Doolittle
Got an oil change here - my car wasn't behaving normally afterwards so I had it checked out.Broadway tire drained my transmission fluid and overfilled my dirty oil. LOL. My car's okay but it could've been worse.I don't write reviews but just wanted to put this out there - a mistake like this shouldn't happen at a reputable mechanic in my opinion... Turned a $50 oil change into a $250 headache.
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July 2022 by Fredrick Gudleske
Worst worst worst place ever. Don't go here, Rude, unprofessional dirt bags. Avoid like the plague.
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May 2022 by john westphal
A very friendly and helpful manager. He gave me an estimate about how long it would take and he was very accurate. I was very happy with the work they did and I will return in the future.
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November 2021 by Frank Hoffer
Worst possible customer service, the large guy that runs this location is by far the rudest person I have ever dealt with in my entire life. 10 out of 10 DON’T RECOMMEND!
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September 2021 by Scott Acker
So helpful . Went out the way to fix a flat in a desperate need ! Friendly fast and they even were short handed ! You don’t get service like this ! Made my awesome not awesome week better !
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June 2021 by K Marie Henderson
Never again. Took advantage of my 63 yr old Mother. NEVER AGAIN. $18 for a valve cap??? Smfh. Should be ashamed...
