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January 2024 by Linda Knudtson
Bought all my major appliances for a new home build a few months ago. Couldn’t be happier, comparable prices, held onto my appliances till I needed them delivered, 2 separate delivers at no extra cost, great sales people, delivery men were knowledgeable on hooking appliances up! Had a small problem with my microwave although they had someone there to fix it the next week. Thank you Brothers main.??
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December 2023 by Dan Metzger
I contacted them through their chat feature, and was sad to learn that they do not install dishwashers or microwaves. I'd be disappointed to spend thousands of dollars for a new kitchen set only to discover that Brothers Main can only install half of the items.
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October 2023 by Mary Kamp
Just got a new washing machine delivered. MJ and TD did a great job removing our old machine and setting up the new one. Very courteous delivery team.
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August 2023 by Sue Estes
I have been a customer of Brothers Main for several years. Gary has been my sales representative each time and I’ve appreciated his knowledge and consultative selling style. We had a situation on a delivery yesterday that was resolved very quickly, thankfully due to another sales representative I spoke with in Gary’s absence. Chris’ responsiveness and empathy for the situation saved the day. He was so helpful and took the extra mile to make things right. In addition, I can’t thank the driver/installers enough today. Anthony (the lead) was extremely kind and professional. His colleague Kawon “Weez” was great too. Both had such positive attitudes and worked well together as a team. It was a tight install but Anthony said he could make it happen and he did! Great service from Anthony, Kawon, Chris, and Gary.
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August 2023 by Greg Lerdahl
My wife and I want to thank Terrance and Taylor, the two gentlemen from Brothers Main who delivered and installed our wonderful new refrigerator today. These two are a great team. They were courteous (and not fake courtesy either; everyone can see that from a mile away), experienced, and confident.Salesman Jon Elkins was the reason we got to the point of needing a delivery in the first place. Jon greeted us matter-of-factly (in a good way). Asked us if we needed any information yet, to which we said no; but two minutes later I sought him out. He told us what we wanted to know, and passed on several additional aspects of the fridge we were interested in.He checked in with us over the next little while, and we had more questions about the unit we eventually purchased. His knowledge was impressive, his manner was easygoing, and we easily trusted his recommendation.We’d recommend Main Appliance to anyone who needs anything they sell.
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July 2023 by Steven Ceithamer
Overall good experience with Brothers Main. Everything was delivered and installed as scheduled and hassle free. Knocking one star off just because the fridge did have a dent in the side of it but they offered to replace it or take 10% off the fridge. I didn't really want to go through the process of replacing the fridge so I took the 10%. Customer service has been nice and I haven't had any issues with anybody. I will definitely recommend them and come back myself.
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July 2023 by Laura Zach
Thank you Mack and TD for another timely and efficient refrigerator installation! Our prior experience with our kitchen refrigerator replacement was great with Brothers Main and this delivery crew so it was an easy decision when time to replace our lower level refrigerator.
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July 2023 by Miss Meg
Mack & MJ - They were on time, and efficient in delivery of our new washer & dryer along with taking away our old units. I would highly recommend Brothers Main when purchasing new appliances. The whole experience was very positive!
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June 2023 by Michael Hughes
Terrance and Lamar did an excellent job delivering our new fridge into our basement today. This was a difficult delivery due to many steep stairs and a tight left turn at the bottom. They handled it very professionally, and we greatly appreciate their fine work. Brothers Main is the best.
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June 2023 by Nathan Millonzi
Had a great experience ordering appliances for our new house. I Like that they will price match and could hold our order until our house was completed and ready for install. Dave was very helpful with getting everything selected and scheduling delivery and Terrance and Lamar did a great job with delivery and install. Would recommend for appliances.
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May 2023 by Kafryn Lieder
The two Terrances delivered our new refrigerator today. They did a great job! They contacted me 30 minutes before they arrived to let me know they were on their way. When they arrived, they were friendly and efficient -- and clearly knew just what to do.There were some issues with the water connections, but they took care of them.Before they left, they went over the controls and maintenance of the refrigerator (including showing how to move it so that the air vent could be cleaned).Many thanks Terrance and Terrance!!
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May 2023 by Mara Godding
Terrance and Terrance were amazing, the 5 star review is a reflection of them and not my experience as a whole. When we scheduled the delivery we were asked if we wanted to pay for installation. Since my husband is more than capable of doing the installation we declined paying the extra fee. What we were not informed of was if we didn't pay for installation then they would not bring the washer and dryer into our house. So now our new washer and dryer is sitting on the walkway in front of our house and we'll now have to carry it into our basement. Had I been informed of this I would have paid the extra to have it installed.
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May 2023 by Gretchen
I was VERY unhappy to be replacing a "top of the line" Electrolux dryer sold to me in 2017. We bought a houseful of appliances after buying our first home, and had been assured we were selecting the best appliances (we have had NOTHING but problems with our dryer that ultimately is now replaced, and our refrigerator) at the time. This couldn't be farther from the truth, as 6 years later, our dryer motor went out. When I told the salesman Gary Halberslaben this, he just was "really surprised" to hear this ? which felt really disingenuous, since that doesn't help the situation at all, to just tell a customer that usually Electrolux motors don't give out. I felt pressured to make a purchase because "they only deliver to Verona 2x a week", and I informed Gary a couple times that I appreciate that info, but I'm not buying something over $1,000 without talking about the options with my partner. I ended up calling back later that day to purchase the machine, after first shopping around elsewhere. The only reason I went with Brothers Main, was that they could deliver 2 days sooner than the Home Depot could, and we'd already been 2 weeks without a functional dryer. I opted for SpeedQueen since it's a commercial grade machine, made locally in Wisconsin. Hopefully this actually holds up to average family laundry usage.*However* Our delivery guys were fantastic. They worked very quickly, were friendly, courteous and cleaned up the water that dripped while pulling out the old machine. We got a card with their names, which were T.J, J.J & Jaylen. They answered questions we had, and had our new machine unloaded and installed very quickly.Again, *very* unhappy with being sold a lemon by Brothers Main in 2017, and having a mediocre sales experience now in 2023... But had a VERY good delivery experience, thanks to T.J, J.J & Jaylen. The delivery experience we've had because of them is why I would recommend Brothers Main, not the sales experience we've had as repeat customers. The delivery service saved a 2 star experience IMHO and made it a 4 star one.
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April 2023 by Leah Coyne
Terrance and Larmar were both very professional and timely. They both helped show me how to deal with a plumbing issue we’ve been having with the washer machine. The laundry room was very tight on space and they were able to remove the old washer machine and install the new one without issue. I would recommend using them if you are in need of new appliances.
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March 2023 by Elena T.
I recently bought a new washing machine from the East side (Stoughton Road) location. Due to disability I could not visit in person. I did research online and found the prices to be competitive. The sales rep, Dale, was excellent: courteous, patient with my questions and repeated calls, informed. The delivery team was also excellent: on time, very courteous, had the relevant expertise, and completed the job quickly without any damage to the house or stairs.I purchased the extended warranty so will have to see how they will perform if repairs are needed. But I won't have that information for a few years if at all. In the meantime, my purchase and installation experience were great.
