-
September 2023 by Tammy
Customer service is nonexistent. I didn’t receive my refund on my credit card so I called several times to talk with someone but no one answers the phone. After calling several times a few days in a row I left a message and ask for someone to call me back. It’s been 2 days and still no call.
-
August 2023 by Allan Chen
SCAM SCAM SCAM! Returned car with full tank of gas (even took a picture). I have new charges on my card and upon checking the receipt I was charged $75 for gas. Budget clearly says $14.99 flat fee under 75 miles. I drove 50.Just filled out a dispute and chargeback. More than enough proof supplied for me to win the case.Disputes result in fee penalties for the merchant.
-
July 2023 by DC Backpacker
Overcharged w/a fuel surcharge, despite the receipt showing that the gas tank was returned full.Budget customer service maintains that there is no charge on their end per their receipt; however, the receipt emailed to me is different and shows a fuel surcharge. Also, still have the pending charges on my credit card.Still working to get it rectified.That aside, the woman that helped me at the location was fantastic.
-
June 2023 by Adam Lewis
As someone said this location is a complete joke. They won't give you a truck and they will still charge you.
-
May 2023 by Jessica Jones-Coggins
I rented a car twice, once in Green Bay and once in Madison. Both times were great experiences. Good cars and friendly employees
-
April 2023 by J D.
Got called evening before trip saying vehicle not available but an upgrade would be provided at the same price. Arrived the next morning and was told only the manager could enter the same mileage rate into the system. Asked when the manager would be in and was told "no idea because she manages two locations." Reservation was blank in their system and I had to provide again all the info I already submitted online. There's a sign posted saying customers will be ticketed and towed if they leave their personal vehicle there while renting. Location is a tiny office in the heaviest rush hour traffic area of downtown. Beware this location which inconveniences, scams, and upsells. Had to cancel my trip, manager never bothered to call later.
-
March 2023 by Tigray Mary
Beware, they will try to rob you, too. I returned the car less than 24hrs after I took it and they still charged me for an extra day. I picked up car at ~8am on Friday, dropped it off at ~7:10am on Saturday. I get the bill and they said I had dropped it off at 9:01am (they opened at 9am) and charged me for an extra day. They have a camera and they could have easily verified my return time. I called customer service and got my refund back and filed a complaint with corporate.
-
March 2023 by Meareg Amare
Watch out, they’ll try to steal from you, too. They charged me for an extra day + the insurance when I returned the car before time. I returned keys into drop off chute at 7am on a Saturday, they opened at 9am & put my return time at 9:01am. They then charged me for returning late. This is robbery.
-
November 2022 by Edgar Gevorgyan
Terrible experience.... they keep charging my credit card for Etoll which I had it in the car and I did the re-fueling before returning the car. They charge an astronomical number for gas. Wouldn't recommend this place to anyone.I was a customer here for a few times and will not go back because of their sketchy business.
-
September 2022 by Adam DeLuca
Thieves. They locked up 10 minutes early and charged me for an additional day when I dropped off the car on time, despite there being video evidence that I was punctual. I will never use this service again
-
September 2022 by Phyllis Exum
It was a great experience car very well maintained.would recommend this service to everyone in need of a rental.
-
September 2022 by Steven
Very easy process, the woman who was working the check-in was super helpful and efficient, thank you!
-
July 2022 by Oren McClain
The customer service representative was nice and accommodating. However, the car had a strange odor that unfortunately got stuck in my clothes. Additionally, the car would shake/rattle on the highway once I reached 60mph or so, which was very unsettling.
-
June 2022 by Shawn Petersen
Last time I rented in Madison all smooth.Now prices higher they AARP zipcar,In florida tried selling me tolls didnt haveThey reimbursed I had car some took it and gave me half full. That was in florida 477.00 for 5 days.
-
May 2022 by Terri Alexander
Easy service, both pick up and delivery was uncomplicated and smooth.