Build-A-Bear Workshop in Madison offers a fun and creative experience for families looking to create unique plush toys. Customers can personalize their furry friends with outfits, sounds, and scents, as well as record custom voice messages for an extra special touch. The store also hosts parties, allowing guests to celebrate birthdays and community events with hands-on activities and a customized furry friend creation. While many reviews highlight the friendly and helpful staff, including a particularly positive experience with a dedicated employee, some customers express disappointment in the selection and the store's location in the mall hallway. A few have noted issues with sales tactics, feeling that upselling is directed at children rather than parents, which can lead to frustration. Additionally, there have been comments about the need for better communication regarding store hours, with some customers finding the kiosk closed unexpectedly. Overall, Build-A-Bear in Madison is praised for its engaging customer service and variety of options, though improvements could be made in inventory selection and sales practices. It's recommended for those looking to create memorable experiences, but visitors are advised to check store hours before arriving.
Overall a wonderful first time building a bear!! The worker was very kind and helpful, and made the whole experience very whimsical and exactly what I was hoping for.
July 2024
A little disappointed, not a lot of selection, sits in mall hallway. And of course my daughter chose animals that hardly any clothes fit. Worker wasn't real friendly or helpful. It was ok but won't go back.
June 2024
Amazing customer service. We had a big order- patient with us and our pick up order. The pick up order I made hours before (around 8am) was ready to go when we arrived even though the website says around/ up to 3 days. So I’d call the kiosk first if you’re wondering when you can pick up.
