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January 2024 by Carol Larsen
Never returned my call
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November 2023 by Jim Dlugopolski
Terrific service, very knowledgeable staff, and genuinely wanted us to maximize our experience.Julia was friendly and very helpful. We would highly recommend her and Burkhalter for our next travel
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September 2023 by Terry Lehner
Went to pay off the balance of a scheduled trip, the doors were locked with a sign saying that by appointment only. Didn't have a heads up from the website saying that. Did call a delivery number that was on the door and got in that way luckily.
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October 2022 by Timothy Hansel
We used Burkhalter for our last trip to the west coast. Our agent was very helpful in planning a trip to a place we haven't been before, and everything worked out very smoothly. Airfare, car rental, and multiple hotels - it all went according to plan.I should add that the price was also very reasonable considering the amount of work we had them do for us.
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July 2022 by Char Reed-Passineau
Judy went out of her way to find us space on the tour we favored, which at first seemed out for us.
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May 2020 by Tina Hunter
I rely on my Burkhalter Agent for EVERYTHING!! My agent provides excellent customer service in every aspect of the travel industry, and her knowledge of the destination as well as every step of the travel process is unparalleled. I took a river cruise in the summer, and there is no way it would have been so perfect without her! I am traveling this weekend, and she helped me with the arrangements, resulting in smooth, seamless trip plans so that I can focus on what really matters: fun, friends, and family!! I would give them 10 stars if I could! GRATEFUL for Burkhalter!
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May 2020 by Morgan Hoffman
I worked with Tricia and she was so wonderful to work with. Our trip turned out amazing, except the beach being closed which we weren’t aware of. Highly recommend!
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May 2020 by Steven Bobeck
Terrible customer service from the start. We booked our family's Badger Rose Bowl trip though Burkhalter's. Image our shock at game day when we're seated in the Oregon section & not the Badgers as represented. This completely ruined our game day experience. After some heated back & forth exchanges the distributor to his credit agreed to refund the tickets due to the error but Burkhalter's has done nothing!Prior to writing this review I attempted to resolve this matter with owner Ed Mani but to no avail. If you look at there other reviews you will see a pattern of poor service along with the typical owners response. We care, we work hard and contact us. This could be further from the truth. Do yourself a favor the next Rose Bowl book with UW. On Wisconsin
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May 2020 by Chris Hartmann
TLDR: Honestly not worth the trouble. you are better off planning it yourself. You'll learn more about the area you are going to see and have more information on hand when you get there. You also won't pay for something but not get it because your travel agent messed up or have something booked under a different name.I wold describe the travel agents that we worked with as condescending and incompetent. They are only there to try and get the most money out of you and your trip instead of planning the best trip for you in your budget.Everything they do and offer you can find better and cheaper yourself with some research on the internet.- Full review -The only reason I went through Burkhalter is because I got a GC from my work. After dealing with your travel agent my wife and I were excited because she told us she knew the area very well. It turns out that your travel agent doesn't actually do anything but relay info to another TA who plans your trip.It took us a very long and stressful period to actually get the trip we wanted. The first itinerary was nothing like what we asked, and each one that followed always missed things we were asking for. It finally took us spelling out exactly what we wanted and making them remove almost everything from the trip so we could just do it ourselves. They also didn't respect our budget. Sometimes planning a trip that was 1.5x what we said our budget was for. Our travel agent was condescending to us when we pointed out that this was 1.5x the budget we listed.We were supposed to have a driver from the airport to the hotel. We looked around where it said they would be for an hour but didn't see anyone. Even after asking drivers if they were for us but with a wrong name. We had trip insurance though so I figured we wouldn't have to pay for that because we were told by our agent. This was literally an example she gave to convince us to pay for it. Turns out that isn't true. We still had to pay for it.The next day we had a tour planned to show us the city. The name for the tour was wrong. I had to run back to our hotel to get the voucher to show we already paid for it. It was booked under someone else's name.Dealing with them after our trip was nothing but frustrating and annoying. Everything the said the would help with or cover with trip insurance turned out to be a lie.Your trip will be less stressful and more worry-free if you plan it yourself, trust me. If I knew what we would have gone through I wouldn't have used the gift card and just did it myself.
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May 2020 by Paul Quella
Outstanding service and hospitality. Use Burkhalter Travel for your next trip.
