Charter Senior Living of Madison

Hours: Charter Senior Living of Madison has received positive feedback for its responsive and caring staff. Families appreciate the open two-way communication, which has improved since the facility transitioned from Cedarhurst management. They feel confident that their loved ones are well taken care of and that the staff respond promptly to questions and concerns. The partnership with therapy providers is also valued, as staff work closely with therapists to help residents maximize their independence and mobility. However, some reviews mention that the facility's condition has declined over the years. Several years ago, there was abundant staff, good and tasty meals, adequate medical and front desk staff, and a fully occupied, lively community. Recently, there have been concerns about negative changes in staffing, meal quality, and overall atmosphere, with many original staff members having left. Despite these issues, the staff’s caring nature and the facility’s commitment to residents remain noteworthy, making it a place where residents are generally well cared for.

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1. Madison, Wisconsin