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September 2023 by Mallory Newcomb
Okay so they hired me over the phone. And then I went to fill out my paperwork in person. Filled it out. And they just ghosted me. I checked in and didn’t get anywhere. She looked me up and down before I left so I’m guessing it’s my weight because my outfit was fine. Moral of the story? Go elsewhere, manager sucks here.
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August 2023 by Google user
Okay so they hired me over the phone. And then I went to fill out my paperwork in person. Filled it out. And they just ghosted me. I checked in and didn’t get anywhere. She looked me up and down before I left so I’m guessing it’s my weight because my outfit was fine. Moral of the story? Go elsewhere, manager sucks here.
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August 2023 by Donna jenkyns
Great prices and fun selection.
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June 2023 by Elizabeth
I am not one to make a review negatively on an establishment, especially without cause. I worked in customer service my whole life until a few years ago. I understand the downfalls of being understaffed, and dealing with the public in general on a whole. The individuals working at this store were so incredibly rude(only me and one other customer in the store...very slow). Maybe it's a generational thing? I am unsure...they act like you are an inconvenience when asking to get something down from up high to try on... They have zero customer service skills( Yes, this means being polite and kind to customers... especially the ones who are kind to you). If you can't be somewhat cordial to strangers (and some people cannot), customer service/sales is not for you. I am giving two stars because I like the clothing at this store. If I was the manager or owner of this chain/franchise in East Town. I would seriously reconsider the staff you have working with the people who want to buy your clothes here. I will not go back to this location again.
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September 2022 by Angie Maney
The manager told me they don't do returns on clearance items they have no sign that says that and it's not on the receipt either
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March 2022 by ashely tippy
The clothes are cheap but the workers are rude and are snippy with you. Everything you ask them is like an inconvenience for them. There were 2 nice lady’s and 1 who acted like she didn’t want to be there. I understand how it is being short staffed and everything but seriously, a nice attitude goes a long way.
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January 2022 by Jasmine
Looks good inside and staff are doing what they can while being short staffed. Very nice and helpful staff.
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October 2021 by Greg Holtz
Girl at the register walked off in the middle of the transaction. Not sure what her malfunction was. Manager came, but never apologized. Long story short, the clothes are still there and my money was spent elsewhere.
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October 2021 by ORR WRLD
They disregard the hours of business and just close the store whenever they feel like it! Fitting rooms are closed and if you would like to return something you only get in-store credit
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September 2021 by C Xiong
Good lord the music is loud!! The music needs to be turned down and needs to be censored! I don’t think this is a good comeback!
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August 2021 by Christine Fifarek
Just spent 40min picking out clothes to try on to be told my the two (unmasked)employees that their dressing rooms are closed "because covid", despite the fact that everyone else's in the mall have reopened. Then when I went to checkout and said I'll just return what doesn't fit I'm told returns are for "store credit only". Not cool to have dressing rooms closed AND returns be store credit only. Don't waste your time!
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August 2021 by Mazia S
It was my second time in this store. I was there for 35 mins. Today the poor girl was working alone with so many people in line while the manager was on personal call for the past 35 mins plus. She wasn’t helping but just discussing her life on personal call instead of helping the poor girl doinn all the work herself. Taking advantage of being a manager smh. I hope management see this review and take action cuz this is what happened last time too. It was the same poor girl working alone with so many people in line while the manager just chilled. I asked the girl who that person is on the phone she told me it’s the manager.
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June 2021 by Nicol Fernanda García Andrade
The clothes are nice but the customer service could use some work. The ladies behind the counter wait a long time before asking customers to step up to pay for clothes. There was no one in front of me in line but I had to wait 5 minutes before they realized I was at the counter waiting to pay (even though they were right in front of me) because the cashiers were talking amongst each other. I would not recommend since in my opinion there are other better shopping options in this mall.
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May 2021 by Olivia Arredondo
5 people behind the counter, 3 registers yet we stood in line for 20 SOLID minutes. Why, because you all wanted to keep talking business ventures with customers and personal stuff. 2 people in front of me left, didn't spend their money with you, I tried waiting a little longer even asking if you all could ring me up, nope. You all just kept laughing and chatting as if people have all the time in the world to just stand there and wait for you to be done. How unprofessional and inconsiderate.
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March 2019 by Xenette Gabato
Loved the jeans that I bought. Service is awesome.
