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January 2024 by Joe Sonza-Novera
I have going to Chets over 30 years and have always had a wonderful experience. If there were a problem with the visit I was always contacted with that info. I particularly like that thet provide pickup and return ride to Chet’s. It saves a lot of time and a wonderful service. Keep up the good work. I have always referred friends to Chet’s. I own a small business and they provide the service that I appreciate. Thanks for the wonderful service.
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January 2024 by Erik Pettersen
Chet's took care of my tire replacement speedily and professionally and really did an overall excellent job of changing my tires. I would recommend their services to anyone looking for top-notch service and I was really satisfied with the degree of detail they exhibited in servicing my car.
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January 2024 by Deborah Daniel (Juneboogy)
I took my 2008 Mazda 3 in for the Fall Service package. They did a great job at a reasonable price. I was treated in a friendly manner very respectfully. And their courtesy car service is a major plus!
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October 2023 by Juan O.
$250 to check the car for a check engine light is absurd, there's plenty of other mechanics that wouldn't charge any where near as expensive. After charging that much I've decided to get it fixed elsewhere,And at top of that we kept getting told we where gonna get a call back to pick up the vehicle cuz we had to use it for work the next day but never did and then they closed which was crazy, luckily we had a second pair of keys and went and picked it up but we went back days later tho to pick up our keys and that's when we paid and absurd $250 for a check engine light check and without fixing anything so we went to Faith Automotive 50 mins away to get it fixed
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October 2023 by Flora Miller
FLORA M.Madison, WIChrysler PacificaOverall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/508/04/2023verified customer Verified Customer10Unresolved engine light issue from previous repair by my former repair shopI had taken my van in to my former repair shop for an engine light issue. They attempted to deal with this problem twice within five days, but the light would again pop on a day or two after each repair. On my third visit I was told that their diagnostic tool couldn't find anything wrong with the van, so the van would be safe for me to drive. I had never had such a concern before in the 30 plus years they had worked on my van.After talking with a friend about my concerns she referred me to Chet's Care Care. The mechanics removed framing from my van so that would be able to view the entire engine area. They found that mice had chewed wires in three different systems in my van! Not only did they painstakingly make the repairs, but Erik and his wife - the owners - took time to help me figure out when and why I started to have such a problem and how to prevent future issues! They were truly concerned for me and the well-being of my vehicle! Will be taking in my husband's car next week for a look over. Best experience I've had in years, and can now understand why Chet's Car Service has a 5 star rating!Services: Electrical repair
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September 2023 by MK Gavigan
Took my car in after an accident. Was also going through getting in touch with my estranged Dad again who fixes cars a little. They said my car was totalled, I decided to call him and he at least said we would take care of impounding it. He ended up fixed it!!!! Guess people really do scam women lol
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August 2023 by Mark Weinberger
We stopped at Chet’s on Monday, August 14, shortly after they opened, with the battery gauge on our truck reading below the L mark. It sounded as if the alternator was going, so driving home to Minnesota wasn’t an option. Matt was able to work us into the schedule and figured they could look at it later in the morning.We left the truck, got a ride from their driver back to our hotel for breakfast and settled in for a potentially day long wait. Matt called at 9 a.m., they had diagnosed the problem as a likely gauge malfunction and not anything that would prevent us from driving home. Their driver picked us up and we were on the road home by 10 a.m. Everyone at Chet’s treated us well and went above and beyond to help a couple of stranded out-of-towners. They were honest and the treatment we received from them had us recommending that our son, who lives in Madison, try Chet’s for his vehicle care.Thanks again to everyone at Chet’s!
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August 2023 by Kyle VonRuden
Normally a good shop, but they are apparently struggling to keep mechanics on staff right now. I brought my truck in asking them to repair a busted leaf spring and change the oil; they had it for two months and never even looked at the leaf spring. Apparently they managed to change the oil. Never called to give me a heads up on the wait time, and still charged me almost $60 for the oil change. You're probably better off looking elsewhere for service unless it's basic maintenance.
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August 2023 by Tatjana Gajic
Chet's care for people!Tatjana from Canada,I came to Chet's by recommendation of people at the gas station when my brake broke on hwy. I was heading from Madison to Milwaukee. Mr.Eric, the sun of the owner of this car care shop came to me with big smile and firm shake asking me how can he help. I told him what happened and that I lackilly managed to avoid accident when brake on my camper van broke during the time I was trying to stop at one intersection.He smiled at me again and said that he will look at it and he offer me the coffee and to relax in their office in mean time. Very soon he and one of his crew member checked my vehicle, found the problem and helped me to be able to drive it to the place where it can be fixed. They were very busy that day and they had lack of some crew members, but they left everything and helped me first. It was very nice to meet and talk to Me. Check too.Thank you guys. It is so nice to still find the people that care for people and their car.
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August 2023 by Lukas Nauman
Not happy. Took my truck in for an oil change and to have them see why the check engine light was on. It took 24 hours to get my truck back for the appointment I scheduled a week in advance. I didn’t get any discount, didn’t top off any other fluids, didn’t check anything else out with the engine. The only thing they did for me was give me a ride to and from my apartment and a small apology.Service: Oil change
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August 2023 by JC Hurley
As a woman bringing in a vehicle, they took advantage of that and added things that I did Not request or sign for. For that, they do not deserve any star!Services: Tires
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July 2023 by Dk Ski
Excellent service on my Chevy Sonic. I thought I had a wheel bearing issue. Chet's found it to be a aging strut issue and gave me the option to defer maintenance due to the high mileage of my vehicle and cost of the repair not worth doing. They shot me straight and saved me over a grand on my high mile-end of life-commuter car.
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May 2023 by Martin Lopez
This was about 5 years ago, for what it's worth. Bought a full set of new, high quality tires (Continental) from Chet's, paying a premium price. I know, I know, should've gone to a tire retailer. Thought it would be worth it for the convenience of overlapping the visit with my annual synthetic oil change.Three weeks later, I found one tire had a slow leak. When I returned to Chet's, they charged me for a "puncture repair" ($25, I think), plus two hours sitting in their waiting area. Slow leak remained. Two months later, took my car to the dealership for a recall repair. Asked them to fix the slow leak in that same tire. They found it was a faultily installed valve, not a puncture. I asked if there's any puncture repair. They didn't see one.Services: Tires
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April 2023 by Mitch Brooks
Honest and reliable! Not a lot of auto shops that still practice genuine honesty, I only take my car to Chets !
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March 2023 by Roger F
I was able to drop off my vehicle right away for a 100k maintenance. The team at Chet’s did a thorough inspection of my car, found an issue with a tire rod on my car. They called to advise of the issue and were able to replace the tire rod and get the maintenance work done before the end of their business day. Highly recommend on the work and customer service Chet's Car Car provides.Services: General repairs & maintenance