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November 2023 by Armon Myadze
Came in to get my first riding jacket and the help that I got from the staff was amazing. They even allowed me to take the jacket outside and get a feel for it on my bike and help me select the right fit.
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October 2023 by Firoz Khimani
Fantastic service !! Staff was extremely knowledgeable, courteous and went out of their way to help me. I had ordered a helmet from their website that didn’t fit well. They helped me find another one that fit well and were very courteous and helpful throughout the process. Much appreciated!!
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October 2023 by Han shot first
An electrical issue caused a very unfortunate bike failure miles from home, but a few blocks away from Cycle Gear. The staff were helpful, and got me the proper battery even though it was listed as out of stock. The worst part was carrying the battery back to my bike. Many thanks to the two guys who helped me out.
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September 2023 by Butch Chiochon
I ordered online and shipped to the store, product came fastI ordered a tire and wanted it mounted with a new valve stem, l dropped wheel off when I got back they did not change the valve stem , said they were out of them. That if I had any problems with the stem bring it back and they would replace it for free, which is great except then I have yo remove my rear tire again, drive 45 min to an hour to the store and back again and reinstall my tire. The product was good and fast, staff was friendly my only complaint was being out of valve stems
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September 2023 by Hetch
Not too bad to install. Definitely had to use the slide hammer to remove old baffles and also one of the new quiet baffle. The fiber wrapping bunched up and needed to be more tightly wrapped. The pipes still look good and the sound is what I hoped for. Not too loud for the neighborhood and makes noise when the gas is on.
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September 2023 by James Strelow
All of the staff were super helpful in helping me find the gear I needed. Wide range of options in the store and great staff. Was looking to pick up some riding gear for an upcoming trip and they had everything I needed
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September 2023 by Garrett Smith
The manger there is very friendly and helpful. Great customer service. I do wish the company would have better selection of accessories and safer gear/ clothing. They need to get better quality stuff in now that they work with RevZilla.
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September 2023 by Chad
First time in the store. Had a great experience. Cycle Gear helped my son and I find a helmet for him and voluntarily installed comms in it after purchase. Very happy with the service.
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August 2023 by Tucker Braunschweig
Staff was inviting and super helpful. I'm a beginner rider and the advice given for anything from helmets to gloves was great. Best of all I never felt pressured into making a purchase.
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August 2023 by Jon Sell
Extremely helpful! Very polite! I will definitely shop here again! Fair prices! The staff was absolutely fantastic! Thank you!!
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July 2023 by Joel Anderson
Went to buy a helmet. Very friendly and knowledgeable. Took the time to be sure it was a proper fit and every thing was correct. The cost was right in the range I expected. Quite a pleasant experience. Will definitely go back.
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July 2023 by blue bunny
Just got my first bike and needed some chain cleaner but couldn't find it anywhere. Called up cycle gear and the guy who I was talking to went to make sure they had some and told me the prices of each one they had! When I went in the employee was very informative and let me know there was actually a special brush to make it a lot easier to clean chain. Then when I was leaving it must have been a manager or owner that complimented my new 2020 z650 even though it still had the god awful stock mirrors and brake lights that stick out like a sore thumb. I will definitely be going there again!
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June 2023 by Michael Moreland Sr.
Always professional with prompt and enthusiastic service? Wouldn’t go anywhere else for my motorcycle needs!
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June 2023 by Sticky Rice
Went in to check out some modular helmet. Tried on a Sedici, like the fit, features, and the price. There was a sign on the shelf that said $40 off for (something like) $100/$200-$300 helmet, in store only. I was like that's even better! It turned out that's not true. Was informed that it's only good for Helmet Week which was over. Would have been a good idea to take off those signs. I still bought the helmet. The employee was very helpful...as they always are at my Cycle Gear store (in Madison, WI).
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June 2023 by Dan Bullis
Very disappointed! The staff at the East Madison Cycle Gear seemed VERY disinterested and unorganized. Like they simply didnt care. The tire mounting/balancing that was advertised as "while you wait" took over a week. When I called to follow-up, they couldn't find or identify my tire and rim. They assured that my call would be returned...three days later. Two thumbs down for east Madison Cycle Gear!