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June 2025 by Anna Katherine
Pretty sure staff lied about the upstairs dressing room being occupied. We waited for someone to come out but no one did. Then I saw someone else hit the call light and got let in. We caught the door as he left. The worker knocked as my fiancé was changing asking if he could have the stuff that he didn’t want to put away. It was 45 minutes to close. And if we were let in the room on time it would’ve been an hour before close. They HATE doing their job. Really rude.
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June 2025 by Lory Folkert
I only stop by Dick's for specific items, so not a regular shopper. I had a hard time finding the area I was looking for as there aren't really labeled sections aside from outdoor and fitness. They had limited selection on some items if it isn't clothing, or sport items. Looked for swim mask (not goggles) and there were only 3 options, and you can't test them, which is important if you are to make sure it fits.
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June 2025 by Dalton
Cashier named Jerome had a very bad attitude when I came in on Saturday to buy 2 items. One needed to be unlocked by the mall entrance, so I grabbed the other item and went to the cashier to get him to either call someone to unlock it or unlock it himself since he was only maybe 10 feet away from it. So when I go up and say I got this and I just needed that item unlocked and he acknowledges that I’m gonna need an item unlocked(I even pointed at the item and he nodded his head and said yes) he scans my item and is fumbling for the keys and than goes are you gonna pay for that and I respond I need the other item and he turns the other way and says “You should have asked first” in a snotty attitude. Then he gets his keys and fumbles trying to unlock my item and than can’t unlock it so he walks back to the cash register and just tells me that I’m gonna have to wait because he “has to worry about this” even though there was maybe three people in line and we had already been waiting. I never once had an attitude or issue waiting for someone to unlock it and would have been fine waiting if he didn’t want the line to get long, but he gave me attitude and pretended it was my fault instead of just calling for back up/help in the first place and politely telling me to wait, which again I was expecting and would have had no issue with.
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May 2025 by Jack Walsh
A store worker just followed us around the store for no reason and kicked us out and threatened to call the cops. Still in shock, he had no apparent reason to act like this
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May 2025 by T AP
I went to the store yesterday to return a hiking shoe that I used once and hurt my foot. I was told by the store manager that if the shoe was used outside the house, it can't be returned. This is a ridiculous policy. Most people will just say they did not use it out of the house. When I insisted with the manager, she said she would not be able to return the shoe to the manufacturer. Well, accepting the return should have been done to value me as a customer, NOT to recover the money they paid on the shoe! I spend more than a $1000 a year at this store. In fact, the shoe was part of a $800 SINGLE purchase. I will no longer buy anything at Dick's. So, to save the $50 (or whatever they paid on the shoe) they would lose if they had accepted the return, they will lose the THOUSANDS of dollars they would make over my future purchases, for years to come. What an awful business!!!
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May 2025 by Scott Booth
Better off with Amazon
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April 2025 by Isaac Carr
Store Manager Dave and employee Carter helped me exchange an item despite lack of receipt and hunting down phone numbers, etc.. Thank you so much!
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June 2024 by alvin schuller
Found a pair of soccer boots... after my kid didn't bring boots for the tournament
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June 2024 by gelvin harmon
Pricing over items isn't correct.
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June 2024 by Keith P
I visited their golf section to try out a 3 wood and Jay was very helpful in getting me set up in the simulator. Unfortunately it was at the end of the day for me and I wasn’t able to give the club my best effort. I returned the following day and Josh was also very helpful. I was very appreciative of the time and suggestions both Jay and Josh had for me as I tried out the club. If I had one suggestion it would be to upgrade their simulator so that it matches the experience and results they have at their sister location at Golf Galaxy. I was trying to compare club results I experienced at both Dick’s and Golf Galaxy, but with different simulators, it’s a bit of a stretch.
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May 2024 by Colleen Soetenga
Brian, the stores front end lead is such a help, not just to customers but also to his team. It’s usually younger kids working there and Brian is a great mentor. He always gives me a friendly high-five too! ?
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March 2024 by M N
Wow what a well staffed diamond sports section!
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February 2024 by Natalie Westerman
Bobby is the name of the employee who made me feel welcomed and helped me find what I needed . Thank you (ps give him a raise)
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January 2024 by Craig Detter
Nice store, large, 2 floors, plenty of inventory.
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October 2023 by Carina Christel
We went there to get the blades of our speedskates sharpened and Danny was amazing! He took care of them right away and they were done in less than 15 minutes. Brian checked us out and went above and beyond anything we expected. He even gave our kids fake cards to pretend they are paying themselves. We are so lucky we found them!
