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February 2026 by Eric Juga
Daughter needed new tire cause of nail. 19 year old college student. They totally took advantage of her. Very disappointed. Then after new tire on it turns out to be faulty and she stranded for hour. Not happy and cant trust them to be honest. RIP OFFS
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January 2025 by Drew
As soon as I walked in, Jake talked to me like I was a friend he hasn’t seen in a while, instead of just another customer. Answered all questions I had, and was the most polite employee I have ever met in a shop like this.
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December 2024 by Bella D
The East Washington location in Madison ALWAYS takes great care of me!!! They fit me in and got me a new tire on my warranty. The guys are great and keep you informed!
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December 2024 by Major Everything
Jake and the team over at team east wash best service for tires in Madison very pleased with every interaction
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December 2024 by Eric Palmer
amazing service in and out in the time they told me very happy with their suggested tires.
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December 2024 by Sara Schwartz
Amazing customer service. After having to come here from a made appointment with Tires Plus, the staff helped immediately. They also stated they stay until the job is done. So although the store closes at 6pm, they will stay open until they finish all the cars. Amazing work
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December 2024 by J B
Really can't say enough about the quality of service at this location!
We had the luck of nail punctures two weeks in a row on two different tires. Even when they were absolutely packed and we were coming in without an appointment, every employee made us feel like we were a priority.
On top of the great service, when a little mishap happened on the first tire repair they immediately rectified the situation without any difficulty. No "I'll need to speak to my manager" - no pushing on my end - no trying to upsell. Just straight honesty and rectification.
On the second puncture, before just going for the straight sale on an unrepairable tire, the tech thought that maybe the nail didn't puncture all the way through and we'd be able to salvage it. Turns out he was right. He pulled the nail out, tested with some soapy water to make sure, and I was on my way.
Can't recommend these guys enough.
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December 2024 by Ted Bruce
Great service
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December 2024 by Darrell Schroeder
I love working with Tyler in Madison, Wisconsin. With my mechanical background I like how he gets right to the point, ( time is money for me). If or when there would need to be warranty for a tire, it's taken care of quickly and painlessly. As far as the guy is in the shop, fast and clean work! Thanks Discount Tire.
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December 2024 by Alec Johnson
They replaced a punctured tire in about 30 minutes. Very professional and courteous service. Would definitely recommend.
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December 2024 by ehren tresner
**UPDATED: They did contact me after this review and gave me a nice refund for the hassle. I appreciate the follow up and thus bumped up my rating.
Not a great experience. First, I mentioned I had vinyl wraps on my rims and please be careful not to damage, but they were damaged. They did give me a discount for that and I do appreciate that. But next, they forgot my valve stem caps, had to go back and get them. Next, I got on the freeway and my steering wheel was shaking bad, so the tires were not balanced well. Had to go back again and they rebalanced them. Back on the freeway and still not balanced. They said it must be the tires and offered to swap them. Great! Went back again. They said less than an hour, they would have me in and out to swap the tires and balance. Took almost 2.5 hours. Not because it was difficult or that they spent a bunch of time on it, because 90% of that 2.5 hours it just sat there. Back to the freeway and still not balanced!! At this time, I was now beyond the 30 days to swap or replace and was not sure what to do. I called at least 3-4 times to talk to the manager, each time he was busy and I was promised a call back. No call back. And that has gone on for 3-4 weeks now. Ended up going to Pomps, paid $80+ and my tires are now balanced. Discount tried to say it must be the tires, but balanced is balanced! Either their machine is off or they were not actually balancing them to a tight enough tolerance. Either way, I would have never complained if they had at least returned my calls and tried to figure out a solution, but this has taken so much of my time and forced me to make 2 road trips for over 2k miles with my tires and steering wheel wobbling and now I had to pay someone else for something I paid for, not to mention all of my time! Not good.
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December 2024 by Adam Mucci
Took my car into get a set of winter tires last week. Service was good but they scratched the inside of one of my brand new rims on a brand new car.
UPDATE: Spoke to Tyler the Store Manager to address my wheel issue. He listened to my concerns, apologized and offered me a couple of solutions to work things out. He provided excellent Customer Service on the matter. Kudos to Tyler!
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December 2024 by Jill Denson
The customer service is excellent. I found the prices fair and competitive.
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December 2024 by Duane Hansen
I can only speak for the East Wash location but every time I've been in, they were efficient and easy to work with. Watching them interact with customers as I waited for my service, I was impressed with their professionalism & courtesy.
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December 2024 by Logan Murphy
Always incredible service and genuinely nice staff. We will always come to Discount Tire for future tire needs.
