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November 2023 by jj Rowley
We purchased 2 new Subes this year from Don Miller west and the experiences were great! Randy Humphrey and Steve Beard helped us and they were the best sales people we've ever worked with. There was never any pressure and we were kept updated on the vehicles' status and the delivery experience was actually fun. Our express service oil change went very well and was fast. Overall, the dealership staff is extremely courteous and professional. We would definitely return here for another vehicle purchase.
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October 2023 by Ashley Mennig
GREAT experience working with the team at Don Miller Subaru of Madison. From beginning to end. Mason Moon was an awesome salesman! He introduced me to the vehicle I bought when I even had a different one in mind the day I went in to test drive. Super chill and friendly guy, didn’t put pressure on me as a customer which I really appreciated. Great at explaining things. When working with the team for purchasing the car, they also made it a painless experience.
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October 2023 by Becky Beck
We stopped by the Don Miller Subaru West, to look at the different cars that they had available. After giving us a little time to browse by ourselves, we were greeted by Randy Humphrey. He was very personable and friendly. He answered our questions clearly and quickly. He provided additional information that made us very comfortable with the vehicle we decided on. We were able to test drive the vehicle on our own. With Randy’s quiet, but informative demeanor, we made our decision. We are now the proud owners of a Subaru Outback Touring XT. We couldn’t be happier. Thank you, Randy, for all your help. What great service!
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September 2023 by Nancy Miller
Very happy with the experience purchasing a Subaru from Don Miller Subaru West. We met with a great salesperson Randy Humphrey. He knows his stuff. Very knowledgeable, not pushy and can explain all the features on the car and packages you might want to add. I highly recommend this Dealership and would encourage anyone interested in a Subaru to contact Randy Humphrey.
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September 2023 by Pamela Filas
Entire staff is fantastic! Will W helped me select and order my new Outback and made the entire process easy. He is knowledgeable and helpful. They've done maintenance and repair on my old Outback and everyone is efficient and friendly. Great communication between departments makes everything go smoothly.
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September 2023 by Julianne Pennington
I just got my third lease with TJ in August of 2023. I’ve gone through him all 3 times and can’t say enough good things about him and how smooth he makes the normally stressful process of buying or leasing a car. He went through all the options and helped me order the perfect car. Love the new Impreza RS and how secure the kayaks fit on top with the roof rack that TJ recommended.
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September 2023 by Marty Honisch
We had a great experience working with Randy Humphrey at Don Miller Subaru (west side). Randy was really helpful with answering all of our questions as well as knowledgeable about the various trims which helped us make a decision. They were also very reasonable w/regard to negotiating the purchase price. We’re really excited about our new car! Many thanks to Randy and Don Miller Subaru!
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September 2023 by Sam Meister
Bought my first car here and now I won't go anywhere else. Randy Humphrey was my salesperson and he was so nice helping my mother and I. He didn't talk down to us and was very honest and genuinely wanted us to find a car that would be the best solution for me. We had gone to another dealership previously and all I can say is thank goodness we decided to go to Don Miller Subaru West.
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August 2023 by Ashley Braun
My experience with Don Miller Subaru couldn’t have been better! I absolutely love my new ride. Huge thanks to Zane for helping me get everything set up. He was very knowledge and friendly and helped the process go really smoothly. I can’t recommend this dealership enough!
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August 2023 by My Spiritual Ocean
If you’re looking for a no-pressure, knowledgable, and trustworthy person to work with during your car shopping experience, then ask for Randy H. at Don Miller Subaru West! I’m still taken aback by how smoothly this process went overall and that I was able to get a car that meets my needs and price point (and that I love)! Other staff at Don Miller Subaru West are also friendly, kind, and helpful, though Randy is the one I worked with the most. Some dealerships look at and treat people like dollar signs, but you can tell that everyone at Don Miller (especially Randy!) cares about their customers and getting them something they will love and for that I am truly grateful. Thank you, Randy, and staff at Don Miller Subaru West!~ Alisha
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August 2023 by Marie H.
We worked with Randy H. at this dealership and while everyone at Don Miller was friendly, Randy was someone we came to trust. He was incredibly knowledgeable about Subarus but also how other cars in the market compared, he was never pushy or trying to upsell us-it truly felt like he wanted us to have the right vehicle for our situation. We are slow decision makers, so we did a few different test drives, talked his ear off to make sure we were comfortable with our choices, and then finally ordered our Forester Wilderness. I love this car, but it would not have happened if it weren't for Randy. I would work with him over and over again. He made the entire process easy for us and he is absolutely the best car salesman we have ever worked with.
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July 2023 by Jennifer Felber
Lisa in the Service Center is as good as it gets when it comes to customer service, thinking creatively, and going the extra mile for customer satisfaction! She helped facilitate an urgent repair over the weekend, and so much more throughout the time my car was in the shop. This woman deserves the best rating and a big raise! :-)
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July 2023 by Brian O.
Chaotic painful drawn out process to get car service here. - Scheduled appointment over phone and yet "you're not on the list" come appointment day. - Needlessly spreading service over multiple appointments when it should have just been one routine maintenance.
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June 2023 by Catie Earl
My husband and I bought a 2021 Impreza from Will Waldbilig. He was super friendly and knowledgeable. Will made the experience pleasant and efficient. Our numbers guy, Cole, was also very professional and knowledgeable. Very happy! Thanks Don Miller!
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June 2023 by Scott Friedle
Purchased my second consecutive Subaru Outback from Don Miller Subaru West. From service to sales I have always had a wonderful experience and the techs are extremely knowledgeable and help you make the best repair decisions for you at the time.Buying my latest car, Randy Humphrey was the best sales representative I have worked with in my experience. He clearly explained Tanya unfamiliar car features and succinctly detailed the sales process. It was an overall great car buying experience without any pressure. I highly recommend looking at Don Miller Subaru and Randy Humphrey when you are in search of your next vehicle.
