Exact Sciences Laboratories LLC

Medical Labs
Hours: Exact Sciences Laboratories is a leading provider of cancer screening tests, such as Cologuard, and diagnostic laboratory services. The test is noted as faster and more convenient than a colonoscopy. The laboratory is supported by a 24/7 Customer Care team that provides support to patients and providers. Reviews describe phone calls as very helpful, professional, and going above and beyond to resolve issues. A specific example involved the billing department successfully helping a patient resolve an incorrect out-of-network claim with their insurance. The company demonstrates a commitment to transparency and customer service. They provide full disclosure about the risk of false positives or negatives. Importantly, they do not bill patients or insurance until a sample is sent back and the analysis is actually performed, which patients appreciate. If a test kit is sent in error due to a doctor's order, the company politely confirms there will be no charge for the shipment. Patients are advised to contact their insurance company beforehand to confirm if Exact Sciences Laboratories is a covered, in-network provider and to understand any copay or coinsurance costs. This is emphasized as the patient's responsibility to prevent surprise bills. If cost is a concern, patients can refuse the test and ask their doctor about alternatives. For billing purposes, it is suggested to include a copy of the insurance card and ID when returning the test kit. The overall experience leads patients to spread the word about their positive interactions with the laboratory.

• 3.92 miles

  

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1. Madison, Wisconsin