-
January 2024 by Talisa Dussliere
The store manager, Regina, is unethical in her practice with the store return policy. Regina refused to return an item that I brought to the West Towne store even though it did not void any part of the posted express return policy in store and online. In a later conversation following up with what was shared from express corporate customer service after they processed the return she stated “well, we don’t do that here”. I hope this stores employee’s can figure out how to read and follow their posted store policy. You cannot refuse to return items that meet your posted store policy because you don’t want to. You have nothing in writing that supports your actions. If you continue to have practice that is not followed up by written policy, your actions could be interpreted as discriminatory behaviors.
-
January 2024 by Marleny González
My husband loves this store, and the truth is that there are very nice and formal clothes
-
December 2023 by Evan Bach
Good selection of formalwear at a fair price ?
-
December 2023 by Dr. Mohammad Shamsuddoha
Nice to see them doing business here.
-
October 2023 by Evan Ouk
Very clean store, and A+++ Customer service. I went in for an exchange and it was the smoothiest transaction I have made. I will be taking my business back here 100%.
-
February 2023 by Sherah LaMalfa
I cannot say enough good things about Olivia!! She went above and beyond to help me and my boyfriend when his stuff was past the return date window to find the stuff we needed and still save us money so we could add on extra stuff. She was so helpful and friendly, she’s everything customer service should be and then some! Please give her a raise!
-
November 2022 by RD M
Convenient location. Excellent fashion for men and women. Reasonable rates. Helpful service.
-
August 2022 by Andrew ghelfi
I had the pleasure of experiencing Alex today and I now have a life long fashion designer!! Beyond impressed with the team Christine has developed at this location!
-
July 2022 by M W D S
I am disappointed with Express. I always used to shop there in Chicago and found some fun clothing. I've been in a couple of stores around here the sales people don't even greet me when I am there.
-
May 2022 by Karissa Dunn
We had such an amazing experience and fast exchange! The dressing rooms were full but attended and the store was very impressive! Good job team! Thank you for treating your associate as customers while shopping and providing a down to earth experience! Christine is the best!
-
February 2022 by Jkobski
My new favorite place to get work clothes. I'm never disappointed with the quality. The Styles right now are great. Sometimes it's rare to find men's clothes with floral patterns but I'm really into that so it's nice to find a place that supplies fun floral button-ups. They always have a great clearance selection as well. There's something for everyone at Express ?
-
January 2022 by Brenda Steinkraus
Lots of good buys although staff was not super helpful. Had an arm full of clothes that I tried on and planned to buy. Not once did anyone offer to hold the items while I still looked around. My arms were full from packages from other stores and I was struggling to manage with the items I wanted to buy. When I went into the dressing room to try on sizes, no one came to check on me. They weren't even that busy with other customers. However, the 50pct off made it a great experience. ?
-
November 2021 by Cat Gower
Amazing customer service. Scott was fabulous.
-
October 2021 by Camp Craft
I'm not picky, but my fitting room was really pretty gross and dirty (not just messy or a little grimy, dirty). What prompted me to write this review, though, is that when the employee was finding me an empty fitting room, it looked like he was checking whether each one was occupied by actually looking over the top of the door at the person inside. I've never seen this before and it was very strange and off-putting. I kept waiting for him to poke his head above my door while I was trying to put on clothes. The actual store (away from the dressing room area) was fine.
-
April 2021 by Iris Augustadt
Ladies if you have long legs this is the place to be! Their items are expensive but I’m satisfied with the quality and I feel that I got what I paid for. I arrived close to closing time but the manager helped me find some new work slacks. They were BOGO 50% off so I ended up spending about $130 for both (each pair was $80 originally) they are literally the most comfortable slacks I’ve ever worn! I had to take in the sides since I had to size up. The medium was too tight and the large was a bit too loose. However being a 34” inseam I did not mind having to alter them a bit since I was actually able to but the pants in store which is a rarity for me