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February 2024 by Robert Shore
I recently had the pleasure of working with Craig Johnson at our local Caterpillar dealer parts Department, and I couldn't be more impressed with the level of service and expertise he provided. From the moment I walked in, Craig went above and beyond to ensure that my needs were not only met but exceeded.What truly set Mr. Johnson apart was his dedication to customer satisfaction. He took the time to listen to my specific requirements and concerns, ensuring that I received precisely what I needed for the job at hand. His friendly demeanor and willingness to assist made me feel valued as a customer, and I left the dealership with the utmost confidence in my purchase.
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June 2023 by Duane Bennett
Very helpful
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October 2022 by Ruby Manjaly
Very good Cat equipment dealer. Rentals are also available. We can get authentic parts too. Used equipment to suit our budget is available. They offer competent servicing of the equipment. Machine rebuilds can be done here. Competitive rates and good service.
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October 2022 by Alex Blersch
Always great dealing with them. They have got me parts in a time crunch multiple times. With them having the drop box option for businesses to pick up from is a great asset for me. That has made it possible for me to provide better service to some of my customers. With that ability I have been able to get trucks and equipment up and running for customers over the weekend so they can use them the following Monday. Thank you for the great service.
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September 2022 by Ruby Denny Manjaly
Very good Cat equipment dealer. Rentals are also available. We can get authentic parts too. Used equipment to suit our budget is available. They offer competent servicing of the equipment. Machine rebuilds can be done here. Competitive rates and good service.
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July 2022 by Mike Hawkey
Called in parts went to the parts counter then to another counter to pay then back to the parts counter to get the parts weird setup but I guess if it works for them that's all that matters.
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July 2022 by Mark arndt
Cat has what we need usually. If not next day. Very reliable.
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April 2022 by Matt Seelow
Awesome place, with great staff...
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February 2022 by Stephan von Seydlitz
Helpful and effective salesteam. Parts were ordered and sent to my house on request.
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November 2021 by Sam B
Excellent service and the #1 Cat dealership in Madison.
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September 2021 by adam c
Does not support the Right To Repair. Also a regional monopoly on CAT products leads to rent seeking behavior which is passed on to people who actually use CAT products.
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August 2021 by Fran Oswald
Needed a repair done on our CAT engine in our big rig. Adam, in service, got us in and out the same day! (Even though they mostly deal with heavy equipment.) The mechanic, Steve, was awesome as well! It's getting harder and harder to find a CAT highway engine mechanic that is as adept and knowledgeable as Steve! Just check to see if they have room for your trailer before you go.
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May 2021 by Howard Thompson
A pleasure doing business at Fabick Cat in Madison, Wi. Steve, excellent mechanic. Everyone highly professional.
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January 2021 by Jeff
Wow, unless you have spent a lot of money on new equipment with them, they do not have time for you. There field service techs are worthless. They belittle you and are far from professional.
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January 2021 by casey ryan
Garett bloom has been on the ball best salesman out there and Tim and all the road service department are great HIGHLY RECOMMENDED
