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April 2023 by Vanessa Townsend
I went there to pick up a few items.
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January 2023 by Lisa F.
As a fellow business owner I definitely understand how customer service is so important to continue in your relationships with your clients. I ordered a vacuum online during the Black Friday sale. I never received notification of the vacuum or its delivery to Home Depot. I placed a call on December 22 looking for that item and I was told the item was back ordered and should arrive to the store on December 27. I was then told that if I did not see the notification via email that I would receive a text to the number on file three days later, notifying me that my item had arrived. I had not received either and so I went in the store today to pick up that item. The whole situation could have been much more pleasant had I've been met with somebody who was kind and willing to take their time to walk through the situation that occurred which was the item got actually delivered in November on the 27th and I was not notified, and therefore then canceled. When I asked the lady in customer service to help me look through the communications, so I could see where things had gone amiss I was met with reluctance, frustration and pure annoyance. Super unfortunate as it doesn't, take much just to be kind.
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November 2022 by Stratte K.
Last November we contracted with Home Depot to do a kitchen remodel. Huge mistake! Because of CoVid and supply problems, delivery delays, etc., we were convinced that one stop shopping (Home Depot) would offer us greater coordination, communication, and efficiency. Instead, there was NO OVERSIGHT, many delays and mistakes, (which I had to tell them about because no one was coordinating or overseeing the work) Mistakes and issues included: 1. The guy they sent out measured wrong for cabinets and didn't bother to tell delivery people or installers that we have a narrow hallway and kitchen on the second floor. Luckily, windows were large and they were able to pulley things up to second floor, but it wasn't easy. 2. Cabinets were a threshold delivery. Meaning, the plan was to leave all the cabinets in the parking lot in the middle of a thunderstorm for two people in their 70's to take upstairs 3. Electrician drilled all the way through the kitchen wall through to the bedroom and didn't tell us 4. Crew leader changed three times during the 11 months it took to complete our project 5. We waited weeks and sometimes longer between contractors (cabinets, electrical, plumbing, countertops 6. Old Molding was ripped out and they did not plan to replace it until I complained. Then they had to order the molding, wait for it to be in stock, and another two month delay waiting for installer to have time to install. 7. Plumber came three times because of mistakes ( I had to call to let them know) 8. We were promised a maximum of 6 months to complete, it took 11. 9. They forgot to order hardware for the cabinets. Another delay. 10. A Crew leader never even once came to look at or inspect the project,three different crew leaders worked virtually in different states. 11. Appliances arrived two months early for installation. They had to be cancelled reordered. Many more.. I will never recommend or return to Home Depot and will tell everyone I know to look elsewhere.
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October 2022 by Pamela Prince
Most ridiculous experience today. ordered 10 bags of MgCl online, which said the store had 87 bags. drove 30 minutes to pick it up only to be told my order was cancelled because "it isn't time to get the pallet down yet". So a waste of time, fuel, and frustration for absolutely no product, regardless of the fact that the online ordering system had no problem taking my money.
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October 2022 by Krystle W.
I put my trust in Home Depot as we underwent a basement renovation. I ordered 20,000$ of custom cabinetry and countertops. I knew the production of my cabinets would take about 8 weeks but was pleasantly surprised when they were delivered by 6 weeks. The contracted installer came out to unbox and inspect. Damaged items were reordered. When the second round of cabinets came I had to unbox and inspect myself because my Depot project manager could not get ahold of the installer. I requested install dates for my cabinets. There were a lot of back and forth emails between the project manager and I. I would only get a one sentence reply usually that he "emailed the installer and asked for dates". I'm sorry but you should be CALLING your people. It took 6 weeks for the installer to respond to my project manager, only to give me dates that were another 7 weeks out. I was able to find my own installer to speed along the process and am now in the midst of a refund on my Installation charges. When I requested the refund the customer order specialist gave me a general amount. Only to tell me the next day she "forgot" about an additional change I wouldn't be refunded. If you want your project done in a timely manner and want open communication about your project DO NOT use Home Depot.
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October 2022 by Karen G.
Purchased a dishwasher and scheduled delivery. While still in the store we had to delay the delivery by two days. Everything was 'all set' for the new delivery date. We received a call before the original date telling us they were coming and couldn't be there on the revised date. Installers arrived and then said they could not install as a plumber was needs (not sure why). We were supposed to receive a call within 24 hours. We had to call 36 hours later. The plumber was scheduled for a week later. The old dishwasher was not reconnected and is non functional. Our new one was left into our garage, completely unprotected. Today we got a call that the plumber can't come tomorrow but next week is wide open. Cannot recommend this store. Service is completely unreliable. Will be attempting to return and purchase from a different retailer.
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September 2022 by Robert L.
went in here 3 times today just for the right screws. these people just stood there like uhh uhh hm what the hell why are you working here if you cant find a basic screw even when i brought in the exact one i needed. ridiculous how they haven't fired any of these people here. fucking idiots. WOULDNT recommend
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June 2022 by Michelle Gibson
Poor customer service. An employee was standing right to next my self check out station working on an IPad. I told him he was making me uncomfortable. [He was inside 6 feet and I was.heading over to my elderly parents]. He said he had no where else to go and dismissed me. One example. Reaffirms why I know go to Menards; even tho it's further way.
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May 2022 by Chrissy Boock
Husband went there today to buy a $5000 lawn mower. Customer service didn’t know where their lawnmowers were. Husband finally found it and the exhaust system was all rusted and white paint on the side . Looked used.
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May 2022 by Rain Polley
No tomato cages
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January 2022 by Teri Smith
Best indoor and outdoor garden centers no matter the season. Beautiful and healthy plants wonderful selection of indoor plants even in winter.
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November 2021 by Pkfulton F.
One month ago we bought 34 boxes of laminate flooring online we were told there were 64 boxes available at this store. We drive 70 miles to Madison to pick it up. They had put it on the floor and sold our prepaid flooring, all but 15 boxes. We took the 15, being assured by Home Depot staff the balance would arrive in a week. We called the next week to see if we could pick it up. They said it had been placed on the floor once again and was all gone. Twice they sold our prepaid flooring! We are still waiting for the remaining flooring and just got the run around an hour ago, saying they were checking and would call us in a few minutes.... not looking good, they still haven't called.
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November 2021 by Sheri M.
Employees are extremely rude. On several occasions I had to ask at the service desk if someone could check me out and I was told in a demeaning voice that I would have to wait until they finished what they were doing. Another time I went to check out at the Pro desk (I am a Pro painter) and was told I couldn't check out in that line (I wondered if it was because I was a woman and the guy though I couldn't possibly be a Pro??). I avoid going to this store unless completely necessary and will go out of my way to purchase my paint at the Janesville store. I wonder when management will fix these issues at this store??? This store has been this way for too many years.
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November 2021 by Brett Stampfli
Stop at the customer service for help. People to ask on the floor were scarce. But they sell quality equipment and tools.
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October 2021 by Luis R.
Shame on Home Depot that lets people walk in with out a mask, it is a Dane County mandate y should be enforced, instead the put people at risk saying that the manager doesn't want to stop people from coming in.