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January 2023 by Kelly P.
I just visited this store tonight- rude customer service by two young girls. They were obnoxious and snarky and insulting.
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September 2022 by Mike R.
We purchased a Weber grill online at HD for a house warming gift.........what a disaster!!We are still waiting for its wonderful 3rd party company to come assemble it at our house.it has been 3 weeks!This company is obviously too busy... They need to go out of business! ..called their customer service and got jerked around for 3 hours by a bunch of lightweights. no resolutionit will be returned within a week.My experience at Lowes and Ace hardware has always been the best., they care!!
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July 2022 by Martin Price
Worst customer service ever. Absolute garbage.
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May 2022 by Weston K.
Quincy was able to help us with everything! Paint, appliances, financing, trim, etc. She is a jack of all trades with the friendliest personality ever! She does everything with a smile and just made everything so easy and was able to provide us with such a positive experience. She is really a top notch employee when it comes to customer service and her help should not go unnoticed.
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February 2022 by Jennifer M.
Our delivery driver today was not happy, very grumpy the whole setup. I was figuring due to the weather our fridge delivery would of been rescheduled, but it wasn't... which is NOT our fault. As the man was leaving he made it a point to say "you are lucky I even came here, if this would of been a last stop I wouldn't of even came" I found this to be really uncalled for!
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January 2022 by Katie B.
I had a man help me that was very patient and knowledgeable. I am new to the type of project I was doing and he was very helpful. He went way out of his way to take me where I needed to go as well. thank you!!
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November 2021 by Lynet U.
They do not enforce Madison's mask ordinance when asked. I just counted 20 people without masks on and more with their noses out. Not a Covid safe place! Boycott!!!
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November 2021 by Lynet P.
They do not enforce Madison's mask ordinance when asked. I just counted 20 people without masks on and more with their noses out. Not a Covid safe place!Boycott!!!
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September 2021 by Kuptz I.
I came to pick up my chandelier that I ordered online way earlier than I was supposed to , it was received ,but not available to pick up .Matt W went completely out of his way to help me out to find it, find right lightbulbs for it and help me to fit it in my car! Such a great experience!
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August 2021 by Sean Florence
I was in Madison from out of town. My town has no mask mandates and as such I had none on me. My family couldn't go in anywhere even to eat. I saw this Home Depot nearby so I went there to buy a pack. After a little searching, I asked an associate (I didn't catch his name). He showed me the masks and asked if those wouls work. I explained my situation and he had me follow him to the front. he opened a pack they keep at the entrance for people and took a small handful out and gave them to me. Such a bright spot on an otherwise pretty awful day. Definitely turned things around for my family.
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July 2021 by Michael T.
It seems like the customer is never right. Sorry to hear such little faith in what customers:((
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May 2021 by Joseph F.
I'd give it a negative # if I could. We spent 34 min waiting @ the door desk. Paged twice to have someone help us. The phone rang I answered it and said we'd been waiting for 30 min @ that time. I also said I wanted to talk to the manager. Now 45 min later the manger still isn't here.
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May 2021 by Dianne J.
Although we've been happy with HomeDepot for the most part, their curbside pickup is unfortunately lacking. It takes between 5-20 minutes. They are obviously not prepared or equipped for the service advertised.
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April 2021 by John Pedrick
This store has absolutely terrible customer service. Most of the employees show up to work, but do not want to work. Asking anyone a question is a complete joke. “i don’t know” is the general answer you will receive. If you don’t know maybe radio someone who would know? It’s maddening they say how great they are in all the commercials Pro this Pro that. Um i couldn’t even find a single person in the store that could sell me a 92 5/8 2x4 because all the “PROS” called in the day after saint patties day. This place needs some serious management reviews.
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September 2020 by Rita Marie
My friend visited yesterday and requested the cashier correctly wear her mask, as required by law. The cashier yelled and banged her fists in an abusive manner on the plexiglas. She said Covid was just a cold and used the F word several times. When speaking to the manager, the manager blew off my friend's concerns and stated , " She would talk to her." Mask aside, no one, not anyone, should work in customer service with that kind of reaction. The manager was completely aloof about it in her response also. We all have bad days, but she could have just put her mask on correctly and left her opinion and abusive behavior somewhere else. Put her in the back to work with incoming orders.