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October 2024 by Tom Kotenberg
My car came back looking like new! LOGAN AND EVERYONE VEY FRIENDLY AND HELPFUL. kept me informed every day on the progress. I would highly recommend them to friends and anyone looking for a super repair ! I would give 10 stars+++ if I could!
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October 2024 by Mark Olsky
Work was done quickly, expertly and at a lower price that I expected. This was my first experience with Gerber and the first time I've ever said that about an auto body company. Logan is fantastic!
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October 2024 by Martha E Davis
They did an excellent job on the hood of my car. The entire process was painless.
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September 2024 by Taylor Nowdomski
My insurance recommended them when I got into a car accident. They were very attentive and communicated with me throughout the entire process of when my car was getting fixed. If they were waiting for a part, they let me know right away!
On the day my car was finished, Anthony called to let me know. I stated I had to make sure my husband was able to get off early from work so we were able to come get it before they closed (we didn’t get a rental due to me being a stay at home mom and i would use my husbands car if i needed it). As I did not live far from them, Anthony offered to drive it to me! I was very appreciative of him driving to me and he showed up to my house less than 30 mins of when we ended the call. In my opinion, this was over and beyond customer service and I would definitely recommend this place
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September 2024 by Ell Goog
Not recommended at all.
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August 2024 by Jaime
Very bad, they fix one thing and break another and yet have the nerve to blame you. Not recommended at all.
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July 2024 by Jeffrey Batterman
Gerber is awesome, Anthony at the front desk is very friendly and makes the process extremely easy. My go to place for auto collision repairs.
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July 2024 by Sarah
Anthony is amazing! Great customer service, very fast! Did a great job and highly recommend this location!!
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July 2024 by Malcolm King Gehan
Progressive sent me here. They fixed my car with lower trim parts. Took months. Would not recommend. Go to caliber
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June 2024 by Alysha Snell
Rheann was amazing! This type of stuff is never fun to deal with but she made it easy peasy. Great attitude and very professional. I will be recommending my friends to her. Hope she is getting the recognition she deserves from this company.
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June 2024 by Missi Roland
Wish I could give zero stars. Not sure how this company actually have some great reviews. They quoted me $4200 to fix a broken windshield with slight damage to roof. Insurance TOTALED my vehicle after that outrageous quote. I took it to another body shop after TWO quotes were $1700-$2200 less then Gerber's quote. I had the work done including the tow 75 miles away for $1100 TOTAL! Gerber racks people over the coals and quotes ridiculously high for their work. I would avoid them at all costs. Not recommended at all.
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April 2024 by Leslie
Amazing experience!!!! 5 gold stars ⭐️ ⭐️⭐️⭐️⭐️!!! Anthony is exceptional! He stayed late (which he did not have to do) so I could pick up my car, he was so welcoming and greeted me with a smile albeit it was 20 mins after closing time! He was so efficient and professional. He then surprised me with offering to call enterprise to arrange return of my rental for me, kindly took care of that while I cleaned out the rental. Thank you Anthony and Gerber for making it easy, saving me an additional trip to return the rental!! Lastly, my car looks great, the service auto body employees I can’t thank enough. It looks like it did before the accident. Actually, they even vacuumed and my carpets are cleaner than they were prior to! Thank you, thank you! Also communications and updates of stages of repair are often and I appreciated it.
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July 2023 by Brooke S.
I had my car broken into a little over a month ago; it was really stressful and scary and Gerber made everything 10 times worse by being terrible at communicating. Everything was fine at first, the website and text updates I was getting told me my car would be done on June 9th so I made a plan to pick it up. On June 9th, an hour before my Gerber location closed, the website updated and said pick up was now the 12th. Confused, I called right away and it turned out whoever was supposed to update the website was on vacation, so far from being done, nobody had even touched my car yet. None of this had been communicated with me until I called; I had no reason to suspect they were not updating the website. I had to cancel my pick up plans and wait for them to call me back on Monday (06/12) with an actual estimated end date. They never called so I called and had to leave a voicemail (btw I had given them 3 separate ways to contact me at this point). Tuesday (06/13), nobody updated the website or called me or returned my call so I called again and I was sent to voicemail. I called Wednesday (06/14) and still nobody answered. I was so frustrated I hung up on the voicemail and called again; finally someone picked up and gave me my first real update on my car. I was told they would call me on Monday (06/19) and give me an update on the last part we were waiting on, yet on Monday once again I get no calls/texts/emails or voicemails. They eventually called on Tuesday (06/20) (which shows they know how to work a phone, up to this point I wasn't so sure) and they told me my last part came in and they would start on it soon; I was also told that once they started repairs would only take a day or two. I called Thursday (06/22) for an update and I was forced to leave a voicemail; nobody contacted me the rest of the week. I called Monday (06/26) morning and left another voicemail, nothing. I called that same Monday afternoon and was sent to voicemail again. The website had not been updated since their first mistake so I had no way of knowing how much longer I would be carless for. Finally on Wednesday (06/28) the website updated and now the 1-2 day repairs will somehow have taken up a full week and a half and now my car wouldn't be ready until Sunday (07/02). Still nobody contacted me or called me back to talk about it. I had to call 4 times in a row that Wednesday (06/28) before I was finally put in contact with a real person who could give me an actual update on the status of my vehicle. I was told it would be done Friday (06/30); I made plans to pick it up Saturday (07/01) and I started to feel like this nightmare might be over soon. I missed a call on Thursday (06/29) from Gerber, the nearly 2 minute long voicemail explained that my car had been put back together but when they went to test it my key got stuck in the ignition. The voicemail told me that although my keys had already been repinned to work with the new ignition, something had been messed up and a locksmith would have to be called back out to try and figure out what was wrong. Thankfully they called the locksmith quickly enough that there were no more delays and my car was officially done by Friday (06/30). Hesitantly, I followed through on my plans to pick my car up that Saturday (07/01) and to no one's surprise when I showed up the doors were locked and the lights were off despite the hours on the door saying they should be open till noon (it was only 11 at that point). I was beyond frustrated so I tried calling another Gerber location to see if anyone could help me and to my surprise Jamie Rhodes picked up the phone right away (a Gerber first for me!). Although she had little to nothing to do with the location my car was at, she was so helpful and apologetic. She helped me get my car towed to a location closer to my work so I could pick it up during my lunch break. She also emailed her boss about what had happened and what our solution was. I was able to ask her questions about what I was being charged for because I was told the repairs being done were sup
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May 2023 by Hector Samuel Sanchez
Pesimo trabajo no SE lo recomiendo ni a mi peor enemigo ni media estrella le doy now I have a pool on my truck thanks for the terrible service in my car I am not recommended for my whort enemy
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April 2023 by Terri Lynn Price
Staff are always courteous and helpful. They do great work!
