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June 2024 by John V. Fiorello
Rip off. Said they could only fix my phone for almost $500 and it would take 2 hours. I got it fixed down the street in 15 minutes for $130. Graphite is a rip off and will lie
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June 2024 by Dawn Egan
I had to free up some space on my laptop in order to do an upgrade.Took it to graphite on the west side of Madison (where I had purchased the laptop) to get some pointers and was instructed to start deleting doubles, live photos and videos. It was taking me forever, so I decided to put all of my photos on an external drive. Needless to say, I found myself having major issues.
Of course, I reached out to Graphite once again. Josh came to the rescue! He worked on the project remotely, but I had mistakenly done something crazy when deleting stuff. Dropped the laptop off at Graphite on the east side (closer to where I live) and within a day, Josh had everything sorted out! I found the people at Graphite to be very professional, friendly and knowledgeable. I'm pleased that I had purchased the support package as well. Thank you, Josh, for your support and expertise!
It was a pleasure working with you!
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April 2024 by Wendy Woodard
Super helpful people
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March 2024 by Family Tree Photography
I’m always able to trust that I can get great service, honest advice and my technical problems resolved when going to Graphite.
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January 2024 by Reese Theisen (Reesearoo)
Very good service and advice. Highly recommend!
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November 2023 by Gavin Knight
Great service. Came in for a battery service for iPhone and got it back in less than four hours. Definitely legitimate and a solid Apple products provider and servicer
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October 2023 by Ricardo
I bought a refurbished iPad Pro 12.9 that still was Apple Care eligible. It has been working very well and looked brand new. Would recommend getting refurbished products from them.
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September 2023 by Cyrus Spaulding
Quoted 570 for a Apple MacBook Pro batteryApple said for a battery replacement mail in service they only charge 284Do not recommend
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August 2023 by Alli Welch
Superb experience. My iPhone just didn’t turn on this morning. I tried everything, including the Apple Support suggestions to reset/hard reset. Nothing worked. I thought I would have to buy a new phone. I saw there was an appointment available almost immediately at this location much closer to me than the Apple Store. I went in and within about 15 seconds the employee had gotten my phone on again. Turns out I wasn’t doing the hard reset quite right. He taught me how to do it for the future. Friendly, helpful, quick. And they are correct on their website - much more calm and relaxed than the Apple Store. They have a very nice space. I will return if I want to buy an Apple product or need more support. Thank you for saving my day!!
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August 2023 by David Genereaux
Graphite has provided superior service for many years as I progressed through many Macs and migrations to new operating systems. Always completely professional and persistent in resolving the issues to optimize my user experience. This week, Bob Mahnke and his team gladly took on the challenge to completely resolve a blank screen and attendant issues. Bob personally spent MANY hours to surmount an uncooperative Mac. Now everything works perfectly and, once again, I can be confidently and productively performing many projects and meeting their deadlines. Glad I have continued my GShield protection that covered the cost of Graphite's extensive service. WOW! Graphite is a stellar combination of customer experience dedication, full service and technical expertise that saved my day! David Genereaux
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July 2023 by Gwendolyn Haagensen
Outstanding customer service, knowledgeable, kind and trustworthy.
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June 2023 by Louis Bernhardt
The "Graphite experience" is top notch: A # 1!! I have purchased computers at Graphite, received in store assistance and over the phone assistance all with aplomb! They are very knowledgeable; professional, friendly and caring about their "customers". Although I don't go in regularly, the folks remember me and are always ready to help. I highly endorse Graphite---their business, their personnel, and their culture!
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June 2023 by A Berssenbrugge
We are the opposite of tech savvy! Our 5 yr old apple desktop was not working. We scheduled an appointment, and at the slotted time, Bob came out, diagnosed the problem, recommended how to prevent this, was polite, efficient and effective. We have had many apple products for decades, and have no reason to go anywhere else for sales or services. Thank you Bob!
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December 2022 by Robbie Mahair
Brought some airpods here with a common issue that apple has an agreement to replace.It was a 40 minute round trip plus 20 minutes in the store and it was a complete waste of time.They told me they couldn't tell if the airpods were covered or not, making some excuse about "certain manufacturer numbers".The whole thing felt scammy and sneaky so I kept asking questions and after quite a few of them I finally got them to admit that they were going to charge me a 30-dollar diagnostic fee (they tried to get me to sign something agreeing to that without even telling me about the cost) and then they might charge a 90-dollar fee to replace the earbud if they determined it wasn't covered (which they said they couldn't know until 5-7 business days ... ?!?). All for something that is supposedly covered by Apple!!So I said nevermind, I will just leave. They kept my airpods plugged into their computer doing I-don't-know-what for a while and wouldn't give them back so I could leave. Then the guy said he had to check something in the back so he left. I took the chance to unplug my airpods from their laptop and get out of there!
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December 2022 by Randy Thorman
Very helpful, after much discussion, I decided to retire my 10 yr old computer and up grade. Glad I did. The one I got is so much better.
