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October 2025 by Mason Stowell
My vehicle was fine once received. It took over an hour for the team there to properly communicate and get a single vehicle to the customers waiting for them. I had to reschedule my meeting that day (which was the whole purpose of my trip) because it took so long for them to get a vehicle ready. The employees on the specific day that I was there seemed agitated that they had to work. Lol. Hopefully others have had better experiences but I personally do not recommend renting through Hertz at the Madison Airport.
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October 2025 by Mousty -
Friendly and Fast service.
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October 2025 by T.J. Habel
This locations is terrible. They close early on Saturdays. Our flight was delayed and they were unable to help us. They kept the entire rental amount because… their policy. Their AI bot is worthless and the local desk won’t answer their phone. The other car agencies at the airport all have more helpful hours and options. Too late for us.
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October 2025 by Jerro Kr
Similar to others. Rental Desk was closed with no recourse. Had to uber to hotel and then Uber back in the morning to come get car. Was billed the full price nonetheless because it was a prepaid. Meanwhile the competitors were open.
The person making the decision to close early at an airport rental car company is probably showing their supervisor how much money they saved by closing early, even as they drive customers away . I'm certainly one of them .
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October 2025 by banna jatta
How are you a car rental company but do not answer the phone for customer calls. Do better
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September 2025 by Kianna Kianna
Tried calling no response. Just left me on the phone.
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September 2025 by Trey Avery
Closes earlier than their posted hours so be very cautious if taking a flight arriving after 6pm and they don’t have the option to pick your car like other locations.
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September 2025 by Josephine Holland
I will recommend renting from Hertz. I booked flight and car rental through Expedia and I was very satisfied with the service and with explanation of charges and what should I needed to add. I will definitely rent with Hertz again.
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August 2025 by Dawn Moss
Car was not cleaned on inside. Very dirty windows. When I mentioned it at checkout, the lady at thr service desk offered no apologies.
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August 2025 by Danielle Wilson
Dealing with this counter was the most shocking experience. They had issues with using an international debit card, which is completely absurd since it is a car rental place at an airport! They told us to call some number, which once again since we were international, was not an easy task! After a lot of back and forth, they let us borrow their phone which was very clearly available on their desk, and we cancelled our reservation, and we were sure not to make a new one with them. It was by far the least helpful customer service desk I've ever experienced.
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August 2025 by Ryan Erickson
I would give this Hertz 0 stars if I could. I am a loyalty member with Hertz and typically rent from them for work 2-3 times a month; this experience will make me choose a new rental car company. When I arrived I was told there was not a rental car available (I had confirmed my reservation weeks prior) and the extremely unhelpful and rude customer service associate refused to cancel or modify my reservation to ensure I would not be charged for the day that THEY did not have a car available.
I was told I would have to return the following day but would NOT be guaranteed a rental car. After spending over an hour with the national Hertz rental line, I was assured that I would receive a car and complementary upgrade at the location. When I arrived at the rental car location (again) I was greeted by an extremely rude and unprofessional manager who told me that not only would I not be receiving an upgrade, but if it were up to him I would not be receiving a refund as it was somehow MY fault that my flight was delayed three hours and they did not have a rental car. After explaining that this flight delay would have only given Hertz more time to prepare a car, the manager simply stormed off and refused to give me my upgrade.
AVOID AT ALL COSTS EVEN IF YOU ARE A LOYALTY MEMBER, THIS LOCATION IS A COMPLETE NIGHTMARE
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August 2025 by Morgan Larson
Our overall experience was passable, but this location flat-out stole my Kindle Paperwhite 11. As I was boarding my flight, I realized I had left it in the glove compartment of the rental car. I immediately filed a lost item claim with clear details—including exactly where the Kindle was placed and the number of the parking spot where the car was returned.
For over a month, I checked the status of my claim regularly, only to be met with the same useless message: “no results found.” There is no way to reach Lost & Found directly, and despite sending over a dozen emails across 30 days, I received zero responses. No updates. No returned item. Nothing.
This is beyond disappointing—it's unacceptable. The complete lack of accountability and communication makes it clear that this location either doesn’t care, is actively ignoring lost property claims, or they're stealing lost items and selling them to unknowing buyers.
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August 2025 by Thomas Coyne
They best part of the, very easy, process was that they had vehicles in stock and ready to go.
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August 2025 by Andrew Stone
Staff at MSN airport were great. Good experience overall
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August 2025 by Adam Payne
I returned a car with full fuel and was still charged for a full tank of gas. It is impossible to reach the local branch on the phone to quickly correct what I'm sure was an honest mistake.
