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September 2022 by Mike R.
We purchased a Weber grill online at HD for a house warming gift.........what a disaster!! We are still waiting for its wonderful 3rd party company to come assemble it at our house. it has been 3 weeks! This company is obviously too busy... They need to go out of business! ..called their customer service and got jerked around for 3 hours by a bunch of lightweights. no resolution it will be returned within a week. My experience at Lowes and Ace hardware has always been the best., they care!!
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May 2022 by Weston K.
Quincy was able to help us with everything! Paint, appliances, financing, trim, etc. She is a jack of all trades with the friendliest personality ever! She does everything with a smile and just made everything so easy and was able to provide us with such a positive experience. She is really a top notch employee when it comes to customer service and her help should not go unnoticed.
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February 2022 by Jennifer M.
Our delivery driver today was not happy, very grumpy the whole setup. I was figuring due to the weather our fridge delivery would of been rescheduled, but it wasn't... which is NOT our fault. As the man was leaving he made it a point to say "you are lucky I even came here, if this would of been a last stop I wouldn't of even came" I found this to be really uncalled for!
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January 2022 by Katie B.
I had a man help me that was very patient and knowledgeable. I am new to the type of project I was doing and he was very helpful. He went way out of his way to take me where I needed to go as well. thank you!!
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November 2021 by Lynet U.
They do not enforce Madison's mask ordinance when asked. I just counted 20 people without masks on and more with their noses out. Not a Covid safe place! Boycott!!!
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September 2021 by Kuptz I.
I came to pick up my chandelier that I ordered online way earlier than I was supposed to , it was received ,but not available to pick up .Matt W went completely out of his way to help me out to find it, find right lightbulbs for it and help me to fit it in my car! Such a great experience!
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July 2021 by Michael T.
It seems like the customer is never right. Sorry to hear such little faith in what customers:((
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May 2021 by Joseph F.
I'd give it a negative # if I could. We spent 34 min waiting @ the door desk. Paged twice to have someone help us. The phone rang I answered it and said we'd been waiting for 30 min @ that time. I also said I wanted to talk to the manager. Now 45 min later the manger still isn't here.
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May 2021 by Dianne J.
Although we've been happy with HomeDepot for the most part, their curbside pickup is unfortunately lacking. It takes between 5-20 minutes. They are obviously not prepared or equipped for the service advertised.
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September 2020 by Rita Marie
My friend visited yesterday and requested the cashier correctly wear her mask, as required by law. The cashier yelled and banged her fists in an abusive manner on the plexiglas. She said Covid was just a cold and used the F word several times. When speaking to the manager, the manager blew off my friend's concerns and stated , " She would talk to her." Mask aside, no one, not anyone, should work in customer service with that kind of reaction. The manager was completely aloof about it in her response also. We all have bad days, but she could have just put her mask on correctly and left her opinion and abusive behavior somewhere else. Put her in the back to work with incoming orders.
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August 2020 by Kayla Warner
Home Depot is not a reliable place to order appliances from. Ordered washer and dry two weeks ago, received a delivery date for the 29th of august due to the item being back ordered. Then received notice two days before that my delivery date is now the 18th of September. Call to ask why and they told me it was on back order still. Then they explained to me that the first date was only set to confirm the order. Basically they knew that they couldn't fill be that date but sched
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July 2020 by Brent V.
I have been at Home Depot on the Eastside of Madison 2 times, not sure how the cabinet and appliance department stay in business. Both times I could not get anyone to help me after being there a hour. There was a lady at the cabinet desk but there was 3 people deep waiting so I waited over a hour to get her to tell me that she would get someone to help me, as there was someone else waiting for her also but I was there way before the person she was going to wait on. I was there to purchase 9 appliances and the lady I got had no clue or information on how to look up appliances. I was there 2 hours and could not get any answers or make a purchase, crazy!!
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June 2020 by Maddy Scheer
No masks on employees. Customers allowed in wo masks. HD is not doing the bare minimum to keep us save. I refuse to go to a business that refuses to keep me safe. HD will not have me as a customer until they promise to support the CDC recommendations.
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May 2020 by William-Andrew E.
The East Madison store seems to have persistent staffing problems with cashiers. It's not a "one off" situation, because I have encountered it multiple times over the past several years. I went to the store last night at 7:20PM to buy two, large bags of potting soil and two bags of lava rock. When I entered the store, I discovered that there were no carts. I asked the young lady at the door if they had any carts for customers. She looked and said with a very bored tone of voice, "No, they must all be outside." Since she was a store employee whose sole function was to watch the entrance, one would think that she would have ensured that more carts were being brought in and sanitized as the supply was depleted. Since I couldn't do my shopping that night due to no carts, I proceeded to the exit door. I noticed that once again there were no cashiers staffed. Every checkout lane was closed. The only option was self-checkout with the touch screens. In light of the current pandemic, that is not a customer friendly option. Germs love touch screens. I went back to the store this afternoon at about 3:30PM. The store was packed with customers, so social distancing was very difficult if not impossible. That was what I was trying to avoid by going last night. After I loaded my purchases in a cart, I went to the service desk and asked to speak to a manager. The gentleman paged Wendy to the desk. Wendy was very empathetic and understood my frustration with the lack of cashiers on multiple occasions. She told me that they were having difficulty retaining staff. After I explained everything to Wendy and gave her my contact information, I went to the only open checkout lane in the store. I was fourth in line. Before the line moved forward, a staff member closed the gate at the checkout and told all of us that the checkout lane was now closed. It was the only one open! She said everyone had to use the self-checkouts. The store was packed with customers in the middle of the afternoon, and there were now no cashiers working. I went back to the service desk and asked the same gentleman I spoke with before to page Wendy back. I explained to him what had just happened. Instead of being empathetic or apologizing, he adopted a very surly attitude and said, "Well, our employees need breaks, too!" While that is true, good customer service means ensuring that someone else is available to replace the person going on break. Not everyone can take their break at the same time. When Wendy returned, I told her what had happened. She was visibly frustrated over the situation and strode toward the checkout lanes. I followed. She found one lane with a cashier who was working with another customer. She told me to go there to check out even though the light over the checkout lane was turned off suggesting it was closed. After about a minute, the cashier looked at me and said she was closed! I told her that the manager had just told me to get in her line to check out. Wendy then came back over and logged on to the adjacent cash register to check me out. I have never seen such a poorly staffed and managed store in my life. The fact that this is happening more and more often at this particular store tells me that management is not addressing the problem. The store is conveniently located for me, but the customer service there is deplorable.
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May 2020 by Sean M.
No store employees wear masks. No social distancing at all. Complete disregard for safety procedures. I know the pandemic has become a political thing but I'm not sure why being careful and thoughtful about other people's well-being isn't being practiced. I asked the manager about why associates weren't wearing masks and he said their is no law requiring them to do so. I said Home Depot and other stores regularly make employees wear store uniforms etc so I wasn't sure why a law would be necessary. Unfortunately I'll be taking my business elsewhere.