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February 2024 by Suzie Dolan
Ask for Chrisline! She is very fast and efficient. Job well done!
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February 2024 by Leo Cooper
Amy was very professional and efficient and also very friendly.
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June 2023 by Alexey L.
Quiality of service, friendly service, great value, quick and effective. Good location
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April 2023 by Thomas Coyne
Last year at this location was fine.This year, I left my taxes with them the morning of April 7. I told them that if they needed to file an extension to do so.I called them yesterday and today and left three messages to return my call to let me know the status of everything. No calls.I called the 800 number on Friday and made an appointment to have someone call me at 10 am. It is almost noon and no call. Apparently this location is a bad one this year.1 star is too many...last year was 5.
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March 2023 by Ryan T.
I would not recommend coming to this location. They do not answer their phones and do not have a receptionist. Their work is not done timely and I had to check in (drive to the location) for an update only to find out they have not started. Terrible organization and service. I would go to literally any other tax service provider.
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March 2023 by Steve Hutchison
I've gone to H&R Block for many years. I appreciate the knowledgeable tax consultants, their kindness, and expertise.
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February 2023 by Ceferina Dunn
Pam was very kind and helpful. Clarified questions I was not understanding of and offered tips. Overall great service!
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November 2022 by Knight One
This place is a joke. Tax preparation really sucks. No one ever there, regardless if you have an appointment. No one knows what they are doing, to make it worse, they lie to you. I would not recall this place to any individual or business. Very unprofessional, unorganized and don't listen.
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November 2022 by Aware Wolf
This place is getting very shady, I am beginning to feel like I am a hostage because they have my tax info, did not file my return from my extensions. More to come.
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November 2022 by Thomas Walsh
Waiting to see what corporate does before I write about my experience here.
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August 2022 by Bonnie Lynn Butler
I made an appointment to amend our taxes with business returns at this location. When I arrived, "Dan" seemed to be on a personal call ("I gotta go, someone just came in the office "). I am in a wheelchair, and when he saw me he made a shocked expression and was asking rudely "and just what do you need here? oh YOU have a business?" He was stumbling all over his words as if he couldn't believe a woman in a wheelchair had a business. When my husband (who shares the business) walked in he began talking at my husband (who doesn't do the books- I do) and refused to talk to me, intentionally turning his head towards my husband and speaking so I couldn't hear (I am HOH). I repeatedly asked him to look at me (lip reader) and he refused to even acknowledge me. He was SO disrespectful and dismissive!!! He kept saying he didn't know how to help us, asking us what forms we needed etc. We were so offended we left after minutes of this blatant sexist/ableist discrimination!!! We are filing a formal complaint with Disability Rights Wisconsin today.
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August 2022 by Bonnie B.
I made an appointment to amend our taxes with business returns at this location. When I arrived, "Dan" seemed to be on a personal call ("I gotta go, someone just came in the office "). I am in a wheelchair, and when he saw me he made a shocked expression and was asking rudely "and just what do you need here? oh YOU have a business?" He was stumbling all over his words as if he couldn't believe a woman in a wheelchair had a business. When my husband (who shares the business) walked in he began talking at my husband (who doesn't do the books- I do) and refused to talk to me, intentionally turning his head towards my husband and speaking so I couldn't hear (I am HOH). I repeatedly asked him to look at me (lip reader) and he refused to even acknowledge me. He was SO disrespectful and dismissive!!! He kept saying he didn't know how to help us, asking us what forms we needed etc. We were so offended we left after minutes of this blatant sexist/ableist discrimination!!! We are filing a formal complaint with Disability Rights Wisconsin today.
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May 2022 by Genevieve Lestat
Not only was it an awful experience in general, the lady helping us with our tax problem made it a point to say she didn't know what she was doing in the first place. Charged us $300 for her to do it, just to find out later it was done incorrectly. When you call to inform them of their mistake they talk over you on the phone and threaten you. This was our first time using H&R block an I can tell you now we will NEVER use them again nor will we be sighting their business to anyone else. Worst customer service ive ever seen.
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April 2022 by Khon
I had a terrible experience last year at another H&R Block location but decided to give them another try this year. We were greeted in a timely manner and our Tax Prep was nice. However, our appointment took longer than we anticipated due to our Tax Prep's lack of knowledge, he had to call over his colleague multiple times. He also Googled questions I had asked several times throughout our appointment, which was concerning. The worst part about our experience was that we had to reschedule another appointment due to time constraints, only to have my wife and I show up to an "Office Closed" sign when we arrived for our second appointment. I emailed and called the office requesting our Tax Prep to reach out, I never heard back. I found out today that my Tax Prep is no longer working with them and I would have to pay for another visit. Very disappointing.
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April 2022 by Jay Seevers
Be sure to call to check your appointment bookings, because their website seems to be more of a suggestion than an actual indicator of their availability.I made an online appointment to get my taxes done. I got email confirmation. When I arrived, the business was closed. I made a second appointment, sitting in their lot and staring at the front door, to ensure that this time they would be open. After receiving a second email confirmation, I decided to call to confirm. They informed me that I was not scheduled for an appointment but was instead on a "waiting list".I can make no judgements on their tax prep services.
